THERESA O. OSEZUA

**** ******* ******, ****** *** 7B9

438-***-****, ac1xba@r.postjobfree.com

I have over ten years of experience in Customers service, Administration, Business Development, Sales and Marketing. I spent over five years in senior Supervision / Management capacity. Particular activities are in the following areas:

• Customers Experience Management

• Develops Marketing Strategies

• Develops Negotiating Strategies

• Office Administration

• Book keeping, Management Accounting and Taxes

WORK EXPERIENCE

Customer Service Manager 2008 - 2014

Tessmick Nigeria Limited

• Provided splendid customer service to customers

• Developed business sales volume, business and personal solution, through opportunity spotting to enhance revenue.

• Generated referrals and sales while ensuring superior client care Administrative Coordinator 2004 – 2008

Tessmick Nigeria Limited

• Prepared accounting books and records.

• Prepared management accounts

• Conducted Recruitment

• Managed clients’ expectations.

• Responsible for office supplies and logistics.

Sales and Marketing Officer 2001 – 2004

Tessmick Nigeria Limited

Identify potential customers, call them and convert enquires to sales.

• Identified potential customers and put up sales calls and visit.

• Conversion of inquiries to sales.

• Managed inventory and stock taking

• Managed customer’s expectation

• Resolved customers’ complaints

Volunteer Experience

Career Leadership Program Sept.-Dec. 2016

McGill Career Planning Service (CaPS), Montreal, QC

• Engaged in Campaign to showcase CaPs services to students

• Meet with students to review and offer feedback on their resume. EDUCATION

Post Graduate Diploma in General Management (October 2016) McGill University School of Continuing Studies, Montreal, QC Master’s in Business Administration (August 2004)

Olabisi Onabanjo University, Ago-Iwoye, Ogun State B.Sc. Microbiology (June 1997)

Edo State University, Ekpoma

TRAINING/COURSES ATTENDED

Assertiveness Skills (Nov. 2012)

Reflection Seminars, Montreal

Mastering Human Resources Management (June 2008)

LBS Pan African University, Lagos

Oracle 9i DBA Certification (June 2003)

NIIT – Oracle University

Entrepreneurial Workshop (Nov 2001)

Enterprise Nigeria Foundation, Lagos

PROFESSIONAL QUALIFICATION

Professional Diploma in Human Resource Management (May 2012) Chartered Institute of Personnel Management of Nigeria Life License Qualifying Program (LLQP) (February 2017)

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