Customer Service Sales

Sherry Lee Vincent

***** ******** **** *******, ** 77377 832-***-**** **************@*****.***

My objective is to make a difference and enjoy what I do. To do my job exceedingly thorough and to aid in the company’s growth and excellent standing in its field. To help with anything in any way that I can to increase productivity and team harmony.

Education

•Lamar High School, Houston, TX

•Graduated in 1999. 3.2 GPA

•Houston Community College - core courses - 1999-2000

Experience

July 22nd, 2013 - present

Inside Sales Representative Booking Rep/Customer Service Operations Assistant Accounts Payable Accounts Receivable

Comfortable Home Furnished Apartments, LLC.

Key Responsibilities:

Taking new and repeat sales calls, sales inquiries via email. Touring and booking apartments. Sending leases. Processing payment. All client communication from check in to check out. High level of customer service with a genuine concern and positive attitude. Creating bookings in Oscar Reservation Program. Entering tasks, notes, and ledgers into Oscar Reservation Program. Company bookkeeping. Accounts payable. Scanning and filing of company bills. Troubleshooting with current residents on any utility issues in their apartment. Delivering requested additional items to clients in company vehicle when necessary.

With regard to customer service I fully believe in going above and beyond. To not only maintain the integrity of the company but to also be as accommodating as possible to clients. Every single client is important to not only the success of the business but to myself personally and I do all that is imaginable to accurately convey such.

References

Available upon request.

October 15th, 2007 - July 12th, 2013

Guest Services Representative Customer Service/Sales Department Assistant

Murphy's Corporate Lodging

Key Responsibilities:

Receive and route incoming calls. Assist with any customer service related issues. Support for sales teams on data entry and reservation maintenance. General support for all managers i.e. projects, clerical tasks, meeting agendas, mail distribution etc... Trouble shooting utility issues with clients. Light bookkeeping. Extensive knowledge in Oscar Enterprise Reservation Program.

This was a large company with very high volume in which I was accustomed to a lot of multi-tasking. Very detailed note-taking and follow-up in all assigned tasks.

References

May Bond - 281-***-****

Keith Koltunowicz - 978-***-****

March 2005 - October 2007

Assistant Manager Customer Service/Gift Engraving

Things Remembered

Key Responsibilities:

Customer service. Sales. Cashier. Gift Engraving. Quarterly Inventory. Merchandise stocking, reorganization, new shipment receiving. Maintaining cashier logs. Key holder. Responsible for nightly bank deposits. New employee training.

This was my last of many jobs in the service industry and certainly the most stressful. Very high volume of customers and sales especially during holidays. Extreme focus on patience, positive outlook and perseverance were key to maintaining this position. Also efficiently handling and maintaining the engraving machinery and equipment with constant possible distraction and always limited time constraints. Each location had sales goals to meet monthly so there was drive in our selling.

References

Mandy Hajek -Store Manager – 713-***-****

December 2003 - March 2005

Assistant Manager

Melrose Clothing Store

Key Responsibilities:

Supervise and ensure efficiency of employees. Customer service. Sales. Cashier. Key holder. Responsible for nightly bank deposits. Quarterly Inventory. Merchandise stocking, reorganization, new shipment receiving. Maintaining cashier logs. New employee training. Moderate volume of customers and sales, escalated during holidays. Patience and control of demeanor/disposition were key for this job as well as maintaining the respect, attention and willingness of non-managerial employees that I was meant to give tasks and direction to. Attention to detail to a degree was highly important for loss prevention, unfortunately this proved a constant struggle with almost all part time employees during my tenure.

References

Mandy Hajek - Store Manager – 713-***-****

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