Resume

Project Management Customer Service

Location:

Auburn, AL

Posted:

August 21, 2017

Contact this candidate

Resume:

H. P. ALLEN, DSL

**** ****** ***** • FREDERICKSBURG, VIRGINIA 22401 • PHONE: 703-***-**** • ac1xar@r.postjobfree.com PROFESSIONAL SUMMARY

Accomplished executive professional and leader with over 30 years of incremental growth and sustained operational efficiency in the Command, Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance (C4ISR), information technology (IT) and defense/aerospace industries. Extensive, proven experience in all executive core qualifications including leading change, leading people, managing to cost/schedule/scope/quality, and business development and capture. Demonstrated expertise implementing and executing organizational change management, human capital management, human resource effectiveness, risk assessment and mitigation, business process improvement, and customer engagement. Experienced delivery of formal/academic instruction and occupational training in the areas of project & program management, business process reengineering, employee productivity tools. Comprehensive knowledge in deployment, maintenance, exploitation and management of data and data processing centers, strategic and tactical knowledge-sharing services, interoperability within fixed and deployed environments, and business continuity of operations (COOP) and disaster recovery. Proficient in Microsoft Office applications, including Word, PowerPoint, Excel, Outlook, Visio, MS Project and SharePoint; SAP (System Applications Products); Oracle applications; Adobe Systems; Model 204; Computer Assisted Research Systems, Digital Libraries and Databases, including: LexisNexis; Westlaw; JustCite; HeinOnline; Bloomberg Law; LexEur; OpenJurist; Legal Information Institute (Cornell); Google Scholar; Alt Law; Law Delta; JSTOR; Ulrich’s Periodicals Directory; Emerald Insight; ABI/Inform; ProQuest; CIA World Factbook; and WGS 84. PROFESSIONAL HIGHLIGHTS

§ Security Clearance TS/SCI/SSBI/CI, with previous /FS

§ Doctor of Strategic Leadership (Dissertation: Burnout Recovery, 2015)

§ CEO, AGSA

§ Officer MOS: AOC-FA53A/O-4, Information Systems Management Officer, Major U.S. Army Signal Corps (15 years of military service Army and Army Reserves)

§ 1997 – McDonnell Douglas Corporation Engineering Excellence Award

§ 1998 – Organizational Representative to the Department of Defense (DoD) Institute for Defense Analyses (IDA) Verification, Validation, and Accreditation (VV&A) Technical Working Group, representing the McDonnel Douglas Corporation

§ 1998 – Panelist on Test & Evaluation (T&E)/ Verification, Validation, and Accreditation (VV&A), the Military Operations Research Society (MORS) Symposium

§ 1998 – 2002 – Member, Transportation and Planning Commission, Chair, Highway 94 Committee, El Paso County, Colorado Springs, Colorado

§ 2001 – 2003 – Member, Board of Trustees, Chair, Strategic Planning Committee/Co-Chair, Policy- Based Governance Committee for the Memorial Hospital, Colorado Springs, Colorado

§ 2005 – Credentialed Project Management Professional (PMP) by the Project Management Institute

§ 2006 – Project Management SME Recognition, The Boeing Company

§ 2007 – Resident Instructor, Boeing Leadership Center

§ 2008 – Systems Engineer of the Quarter Award, The Boeing Company

§ 2009 – Special Achievement Award for implementing and optimizing business processes reducing travel and staffing by $12M, The Boeing Company

§ 2012 – Customer Service Award, The Boeing Company H. P. ALLEN, DSL, PMP 2

EXPERIENCE

CEO, AGSA / Program Manager 2016 – 2017

Alice Springs, Northern Territory, Australia

As CEO of Australian corporation created to support this program, was responsible for profit/loss for a

~$100M/annual business unit, with CEO responsibilities reporting to the AGSA Board of Directors. As CEO/Program Manager, was responsible for business conduct and customer relations for a very large complex located in Australia providing the full range of services to a joint US Government and Government of Australia Defense facility. With an assigned staff of 300 personnel, I managed program activities in multiple disciplines covering technical and/or non-technical areas. Such areas include engineering design, development, testing, implementation, operation and maintenance of diverse integrated electronic and mechanical systems; operations research; asset management, and program documentation. Essential Responsibilities:

§ Supervise, coach and lead work teams in the accomplishment of goals and tasks in support of specific programs.

§ Perform and supervise multi-disciplinary technical and/or non-technical tasks for applicable programs.

§ Interface with customers to determine specific needs and requirements.

§ Develop detailed staffing requirements, assignments and plans to meet customer needs.

§ Estimate personnel needs and schedule and assign work to meet completion dates.

§ Coordinate the investigation and resolution of operational problems in conjunction with other personnel.

§ Perform management level customer interface, including responsibility for contractual deliverables, development of responses to the Requests for Quotes and overall task execution.

§ Develop required technical and management documentation in support of customer technical and programmatic reviews.

§ Identify, research and recommend innovative process improvements that will reduce costs and provide tangible improvements in customer service.

§ Reduce operational redundancies and inefficiencies where practicable.

§ Serve as a liaison with other managers to direct resources for contractual obligations, to solve any management, technical or administrative problems that arise during the program, and to ensure program objectives are met.

Independent Consultant 2015 – 2016

As an independent consultant, I have aided various regional clients to develop and execute change management strategies for organizational change. In serving my clients, I apply a pragmatic approach that integrates strategic change leadership, optimal communication skills, and discrete project management. My work involves work across various communities of interest including the intelligence community and the information technology community, with the aim of aiding clients to meet or exceed their performance goals and objectives.

§ Provided Organizational Change Management (OCM) strategies within finance and procurement departments to prepare for SAP implementation;

§ Aided organizational teams in evaluating and ranking major impacts of implementation and developed and executed mitigation plans;

§ Designed business re-engineering processes to inform impacted employees across multiple functions;

H. P. ALLEN, DSL, PMP 3

§ Developed communication plans to aid clients in informing stakeholders of process change;

§ Teamed with program management, human resources, information technology, logistics and material handling, operations and maintenance, and other primary senior leaders to develop and effectuate organizational change; and

§ Developed post go-live support strategies, contingency plans, success metrics and organizational readiness assessments, among others.

Doña Ana Community College 2014

Adjunct Professor

Las Cruces, New Mexico

§ Taught Elementary and Intermediate Microsoft Office Suite coursework;

§ Prepared and planned lessons, and managed various classes of college students;

§ Gave lectures, administered tests and quizzes;

§ Facilitated discussions, assigned classwork and homework that complemented coursework and learning objectives;

§ Engaged students in learning Microsoft Word and Excel, as well as other Microsoft Office applications; and

§ Assessed and evaluated students’ progresses and maintained accurate, auditable records of students work.

The Boeing Company 2012 – 2014

Infrastructure Support Systems (ISS)

Program Executive/Site Manager Designee

Chantilly, Virginia

Provided leadership for a diverse, multinational team of engineering professionals, engineering and construction tradespersons and craftspersons, computing professionals, information technologists, communication technologists, logistics and warehousing staff, medical and associated peripheral support personnel to maintain 24/7 program continuity operations, maintenance, and disaster recovery for a complex, remote, self-sustained critical operating site that provided support to a multinational workforce of 1000 and on- and off-site housing for a resident workforce of 300.

§ Selected from among my peers as the Program Executive and Site Director for this latest program in the ISS portfolio;

§ Served as project lead for the proposal development phase;

§ Drove the production of the Management Volume text to optimal closure as the primary author;

§ Co-authored the Program Transition Volume text;

§ Supported development of the Technical, Security, Cost, Environmental Health and Safety, and Past Performance texts;

§ Performed cost and requirement reviews, as well as major proposal reviews (Red and Gold team), and resource requirements development;

§ Defined the organizational structure to harmonize with customer composition;

§ Developed and established succession plan management protocols and was actively engaged in all aspects of human capital management and talent management; and

§ Ensured compliance and maintained dialog with collective bargaining agreement leadership. The Boeing Company 2010 – 2012

Infrastructure Support Systems (ISS)

Site Director Aerospace Data Facility-Southwest

Chantilly, Virginia

H. P. ALLEN, DSL, PMP 4

Directed remote operations comprising the management of programs approaching $100M size, scope and complexity to maintain a 24/7 operational mission environment and 24/7 data center operations, continuity of operations, multi-contractor environment, quality, reliability/availability/maintainability, continuous improvement/optimization program, and provided project management and monitoring for the effective management of cost, schedule, scope, and risk metrics.

§ Managed and lead 100+ person multi-contractor team to provide infrastructure continuity for mission-critical transaction/data processing and ground-station operations;

§ Managed remote location/element of the enterprise effort consisting of three geographically distributed sites;

§ Provided leadership and management oversight for critical engineering operations, maintenance, supply-chain management, continuous optimization initiatives, and general infrastructure, data center, and computing mainframe support;

§ Led/chartered Kaizen Process Improvement effort to transform engineering and project management disciplines and practices;

§ Led program for World Class Customer Service excellence;

§ Developed and implemented “Taking It to the Next Level” high performance/ center of excellence project;

§ Managed personnel/ human capital requirements to meet project demands; and

§ Monitored the financial integrity of the program’s contractual elements with profit/loss responsibility.

The Boeing Company 2007 – 2010

Mission Operations

Deputy Program Manager (DPM)/ Director of Engineering (DE) Springfield, Virginia

Directed operations site engineering and served as deputy program manager for operations and maintenance to maintain 24/7 data center operations, continuity of operations in a multi-contractor environment, and provided program and project management, engineering, quality and continuous improvement/optimization with the aim of building and sustaining high-performing integrated teams.

§ Directed and led the engineering team deploying new mission capability center with responsibilities for cost containment, schedule adherence, and program management;

§ Coordinated activities across the operational and engineering/test domains to include engineering, operations, readiness, and internal/external interfacing segments to accomplish ground-station missions;

§ Developed, executed and resourced computing/mainframe support environment, processes, and activities to facilitate transition to operational readiness;

§ Implemented and maintained configuration management baseline control for operation and engineering/test system architectures;

§ Led critical response team to address service outages and to maintain operational continuity;

§ Led and managed team providing support for exercise and crisis management policy events; and

§ Planned, supported and derived support for special events. The Boeing Company 2004 – 2007

Mission Systems

Director of Systems Engineering/National Systems

Springfield, Virginia

Directed systems engineering team and provided oversight for national systems to maintain a 24/7 operational environment, continuity of operations in a multi-contractor environment, quality and continuous H. P. ALLEN, DSL, PMP 5

improvement/optimization with the aim of securing environmental health and safety process improvement models.

§ Directed and led systems engineering team responsible for all aspects of the systems engineering tasks to transition a distributed data and information processing system from development to deployment, managed systems engineering efforts of a distributed team in direct support of associated operations and maintenance program;

§ Provided optimized systems engineering expertise facilities and resources to achieve the integration/acceptance/cost/schedule goals of the program;

§ Developed and implemented processes to ensure operational integrity, interfaces, transition to readiness, operational products and tools, computing system resource planning and scheduling, integration and test, configuration management, cost and change management of user-interface system providing ground and mission systems operations;

§ Led root-cause/ corrective action analysis teams supporting fault and anomaly resolution;

§ Supported/coordinated exercise and crisis management policies; and

§ Planned, supported and delivered support to special events. ADDITIONAL RELEVANT EXPERIENCE

The Boeing Company 2003 – 2004

Deputy Chief Engineer

Colorado Springs, Colorado

The Boeing Company 2001 – 2002

Mission Area Prime Integration

Integration and Test Lead

Colorado Springs, Colorado

The Boeing Company 1997 – 2001

Deputy Program Manager/ Test and Evaluation Manager Colorado Springs, Colorado

EDUCATION

Doctor of Strategic Leadership

Regents University

Virginia Beach, Virginia

Master of Arts in Organizational Communication

University of Colorado

Colorado Springs, Colorado

Bachelor of Science in Management Information Systems Colorado Technical University

Colorado Springs, Colorado

PROFESSIONAL DEVELOPMENT

Program Managers Workshop, 2013