Customer Service Office

SALOMI KADAKIA

** *** *’Reilly Rd, Suite ***, North York, Ontario M2J 0E1

647-***-**** **********@*****.***

OBJECTIVE

Result-oriented professional with 7 years of experience. Ability to identify problems, analyze possible solutions & determine best course of action. Proven track record of providing exceptional customer service; experience with multi-tasking & working with individuals & teams at various levels. Talent for staff supervision, transaction processing, back office operations & administrative skills.

An excellent team leader with the ability to inspire, motivate & support others to work at their highest level

Advanced Computer Skills in MS Office: Excel, Word, PowerPoint, Access & Outlook

Keyboarding Skills: 45 to 50 WPM

Exceptional interpersonal & communication skills with the ability to build & maintain client rapport & relationship, having the ability to interface positively with colleagues at all levels.

Highly organized with excellent time management skills & the talent to prioritize, meet difficult deadlines & do multiple assignments in a fast pace industry

AREA OF EXPERTISE

Customer Service MS Office Technology Process Improvement

Transaction Processing Team Management Back Office Functions

Supervision Financial Reconciliation Administration

Conflict Resolution Business Development Support

RELEVANT EXPERIENCE

CIMT College

Office Assistant Jan 2017-June 2017

Assisted administrative personnel with various administrative functions

Designed database, controlled data entry & application enhancement through database utilities using Microsoft Access

Performed basic accounting for record management

Maintained library of electronic media files to identify & organize data

Zedd Customer Solutions

Office Support & Administration March 2016-March 2017

Sales Associate - RBC Royal Bank March 2015-March 2016

Communicated company information effectively

Managed by walking around & be visible to answer questions

Motivated agents through positive conversation & feedback

Demonstrated new product information to the agents

Reviewed the agent’s daily performance with the agent

Provided assistance to Associate Team Leader & Supervisor

Provided exceptional customer service levels & maintained high rating on quality monitoring test

Accurately input, retrieve & access information regarding customer from database

Resolved customer concerns immediately & affectively

Displayed professionalism & courtesy at all the time

Quickly & meticulously answered customer questions with a full knowledge of features & benefits of product

Offered feedback to program supervisor for ways of improving results

Vivara International

Merchandiser Manager 2009 - 2011

Supervised various teams of new product development design & sampling for fashion gowns, clutch bags, jewelry & belts, as well as stitching department, h&-embroidery crew & the packing & shipping departments

Implemented ongoing quality improvement processes working with multiple teams

Managed departments & product consistency throughout production cycle

Engaged research teams to develop new products & develop samples for clients

Naina’s Apparel

Merchandiser 2008 - 2009

Handled inquires until production for houses like Armani, Valentino, Oscar de la Renta was completed

Designed exquisite h& embroideries & accessories based on buyer’s specifications

Handled Merchandising & Quality Control teams & guided/supervised them during order execution

Carried out regular follow ups with vendors to ensure that delivery schedules were met

Updated style sheets on day to day basis, & tracked production schedules for yarn & fabric flows

Monitored quality standards to ensure that buyer’s specifications were met

Facilitated negotiations with vendors to maintain costs & improve company profits

EDUCATION

CIMT College, Scarborough

Business Administration Diploma Jan 2017-June 2017

GPA 4.0/4.5

References available on request

Contact this candidate