Customer Service Management

Steve Teke

**** ****** *******

Apartment ****, spring

Tel: 443-***-****

************@*****.***

PERFORMANCE SUMMARY:

Hardworking, dependable warehouse supervisor with a strong commitment to maintain high standards of warehouse operations and maintenance. Record of keeping warehouses in neat, clean and organized manner. Efficient and punctual, apt at responding effectively to phone calls, receiving and delivering orders. Proven leader with inborn talent to motivate and inspire workers. Possess a Class-A CDL License.

CORE COMPETENCIES

– Loading/Unloading

– Labeling and Placement

– Merchandise Scrutiny

– Shelves Stocking

– Money Order Issuance

– Packages Weighing

– Fork Lift Operation

– Order Tracking

– Customer Service

– Inventory Maintenance

– Pallet Jack/Forklift

– Labor Management

SELECTED ACHIEVEMENTS

• Coordinated and processed valuable consignments worth up till10 million USD effectively and safely.

• Supervised and trained about 50+ personnel according to requirements of warehouse.

• Initiated an automated inventory system at the warehouse that reduced manual effort by 40%.

Objective

To contribute to your organization as a Warehouse Management Professional utilizing my expertise in a staff training and development, shipping and receiving, inventory control, maintenance, customer relations, and business operations.

Professional Experience

2016 – Present Equip Up Store, LLC

Warehouse Night Supervisor

1.Train/develop/mentor/motivate a cohesive team, continually ensuring high service and product quality by monitoring “mis-picks” and productivity reports. Maximize order selection accuracy and shift productivity and work quality through hands-on coaching and performance evaluation.

2.Inspect facility for safety/security hazards, and resolve or report to the Safety Manager.

3.Analyze/recommend to management operational improvements to reduce costs. Work with Operations Management Team to identify and eliminate sources of inventory shrinkage.

4.Prepare credit slips, accident reports, computer invoices, shift inspection reports, absence reports, repair orders and equipment replacement requisitions.

2014 – 2016 Flip Agro, LLC- Houston, TX

Supervisor

1.Enhanced overall productivity and work quality, operated forklift, worked closely with an integrated team, and maintained a warehouse. Supervised, trained and mentored an 80-member staff. Maintained detailed documentation and an outstanding safety record.

2.Earned corporate commendation for exceeding all performance expectations.

3.Supported 50 trucks daily, managed shipping/receiving for a 500,000 square foot warehouse, and established a reputation for outstanding customer service.

2016 – 2013 - Fokou Distribution, Houston, TX

Supervisor

1.Oversaw loading and unloading, staged and set up merchandise, and pulling merchandise for packing or customer pick-up, and customer service management.

2.Provided complete product setup, warehouse planning, and shipping/receiving.

3.Led total operations of a 500,000 square foot warehouse, supervised and trained a 40-member staff, and utilized AS400 system.

Education

Bsc. Degree, Business Administration, University of Yaounde Cameroon

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