Manager Customer Service

GWEN S. PEKAY-LEVINE

**** ******

ARLINGTON HEIGHTS, ILLINOIS 60004

ac1wwq@r.postjobfree.com 847-***-****

TARGET: MEDICAL CLAIMS & BILLING

Meticulous office professional with proven track record of advancing an employer’s goals by (1) applying organization and communication skills, (2) maintaining detailed records, (3) picking up new technical skills quickly, (4) adeptly using Excel, Word, PowerPoint and the Internet, and (5) communicating sensitive information with tact. Core competencies: Medical Billing: Proficient in completing CMS-1450 and CMS-1500 forms and using the CPT & ICD-9-CM coding manuals to file claims to insurance companies, Medicare, Medicaid and TRICARE.

Technology: Skilled in using MedLook medical billing software to file claims, create aging reports and track copays.

Problem Solving: Ready to produce accurate work and attend to client needs in order to increase customer satisfaction and ensure prompt payments from insurance companies and clients.

EXPERTIESE

INCLUDES:

• Proficient in accurately completing CMS-1450 and CMS-1500 forms

• Proficient in MedLook Software

• Ability to code using ICD-10 and CPT

• Knowledge of ICD-10 and CPT

• Business Operation

• Drafting, Editing and Negotiating Contracts

• Basic Accounting and Financing

• Client Billing and Account Receivables

• Inside Sales

• Retail Sales

• Office Manager

• Investment Managerial Skills

• Secretarial and executive assistant skills

• Handled workmen’s compensation claims

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EXPERIENCE BLISS NEW BORN CARE

New Born Care Specialist

September 2016- Present

Assist new parent in adjusting to bringing home their infant. Assist with breast feeding knowledge, bathing, general care of infant and establishing a schedule. I have had great success in helping new parents get the additional help and knowledge they need to have the smoothest transition into parenthood.

• 100% Satisfied Clients

THE PEKAY GROUP OF ILLINOIS, LLC

Business Owner

January 2002 – present

Served as a 50% owner/operator of a successful real estate investment company. Developed business plans, growth strategies and cash flow and profit projections. Served as a key decision maker property purchases and key asset acquisition. Maintained inventory and accounting charts on 30+ properties in order to ensure positive cash flow and balance the company’s profit to debt ratios. Negotiated and drafted contracts, leases and addendums. Accounted and tracked client payment history to ensure client online payments and take timely recover actions when necessary. Created year-end statements to all buyers detailing client balance, yearly interest, taxes, insurance, payments in order to remain in compliance with regulations. Designed formulas to estimate to estimate length of the Buyer’s contract terms and payments amount. Delivered excellent customer service with both potential buyers and current buyers. Took customer calls, set up appoints and sold prospects on company and company’s prospects. Managed the relationship and banking information with loan institutions and provide bi yearly updated financials and profit and loss spreadsheets.

• Directly lead positive profit growth every year in business, including many double-digit growth years

• Directly oversaw increased profits, including years of 72% year-over-year profit increases

• Developed book keeping strategies that saved the company time and decreased the bottom-line by 10%

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Neiman Marcus

Intern

August 2000 – December 2000

Acted as the assistant manager to two departments (coats and St. John). Performed manager duties, including, but not limited: Developed project plans, managed floor changes, tracked daily progress quotas and undertook corrective actions when necessary, set up and designed visual merchandising displays, and managed mark downs and inventory. Performed in person sales transaction of various in store merchandise, including the personal shopper program.

• Offered a position into the Neiman Marcus buying program in Dallas and passed mandatory entrance tests. This was offered to only 2 interns (out of 36) in the program

• Was the only interns put in charge of two separate departments

• Selected to assist the personal shopper with company’s highest-level clients. I was the only intern selected to do this job

Marc M Pekay, P.C.

Legal Secretary and Office Manager

June 1992 – August 1999

Acted as the office manager and legal secretary of a law firm specializing in labor relations, personal injury, and workman’s compensation cases. Managed the inventory to ensure the firm maintained the supplies necessary to function property, while also keeping within a strict budget. Performed duties of accounts payable and receivable departments including the design and implementation of a new billing and payment tracking system. Responsible for billing clients and ensuring prompt payment. Responsible for reviewing legal

documentation prior to submission to various attorneys, clients, judges, private, state, and federal agencies. Prepared and submitted reports, documents, and applications with governmental agencies and state and federal courts.

• Developed systems that cut the firm’s billing time by 75%

• Selected and developed computer systems that

transformed improved the efficiency of the company

• Typed dictated briefs of 100 plus pages

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EDUCATION Graduate, Medical Claims & Billing Course, U.S. Career Institute MEDICAL BILLING AND CODING SPECIALIST

• FINISHED THE COURSE IN 7 WEEKS

• RECEIVED AN A (95%) IN THE PROGRAM AND QUALIFIED FOR HONORS UNIVERSITY OF ARIZONA

BACHELORS DEGREE IN RETAIL AND CONSUMER SCIENCES

• GRADUATED IN 3 YEARS

• HAD A 3.5 GPA

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