Keyshia R hnae C urry

**** * ******* * ** W . J acksonville, F L 3 2209

ac1wwf@r.postjobfree.com • C ell 9-04-666-****

OBJECTIVE

To o btain a n e ntry-level p osition t hat a llows m e t o u tilize m y e xperience a nd s kills t o e nhance o perations a nd p ersonal j ob satisfaction.

SUMMARY O F Q UALIFICATIONS

● Proficient i n M icrosoft o utlook, w ord, e xcel, p ower p oint, d ata i nput a nd q uick b ooks.

● Motivated c ollections a nd c ustomer s ervice p rofessional, o ffice a nd c lerical s kills.

● Written a nd v erbal c ommunication s kills.

● Customer S ervice i n a ll a spects.

● Recognized s trengths i n a ccount m aintenance, p roblem-solving a nd t rouble-shooting.

● Highly c reative, r ecognized a s a r esults-oriented a nd s olution-focused i ndividual.

●

PROFESSIONAL E XPERIENCE 2 015 P resent STATE F ARM

Data E ntry

P ayment p rocessing d epartment

Creating p ayment p lans f or c ustomers

Extending t imeframes t o g et r ecurring m onthly f orms s igned Completing B OD’s, v erifying m ailing a ddress t o s end a ny i nformation n eeded Send e mails t o a gents a s w ell a s r espond t o a gents INCOMM

Call C enter Jacksonville, F l 2015-2015

Inbound c all c enter d ealing w ith p repaid d ebit c ards a nd g ift c ards . Card a ctivation

Writing u p d ispute f orms i f c ard h olders a re n ot s atisfied o r i f t here i s l ost o r s tolen. Providing e xcellent c ustomer s ervice s kills. Bentley F amily D aycare Jacksonville, F L 2 010-2014 Lead T eacher

● Report a nd r eceive a ssignments, i nstructions, a nd d irection f rom d irector a nd p arents.

● Perform o ther d uties a nd a ctivities a s d irected.

● Provides f riendly, p rofessional s ervice t o t he p arents a nd c hildren.

● Quickly a nd e ffectively r esolved c hallenges.

● Responsible f or c ollection o f t uitions, d ata e ntry, s pread s heets, r ecord k eeping, c omplaints, t ime s heets, scheduling.

● Work w ith M S o ffice p rograms s uch a s o ffice, e xcel, a nd o ther s pecialized c omputer p rograms.

● Checking i n/out p rocess f or c hildren w ith c orrect v erification.

● Helps w ith t utoring w ith c hildren w hen i n n eed.

● Serving o f b reakfast, l unch, a nd s nacks.

● Picking u p c hildren f rom s chool f or e xtended c are. Account R eceivable M anagement F lorida Jacksonville, F L 2 008-2010 Collector

● A t op p roducer c onsistently i n t he t op 5 p ercent o ut o f 1 00 c ollectors.

● Processed c ontract e mployee i nquires b y t elephone a nd w ritten c orrespondence.

● Accurately e xamined, i nterpreted a nd a djusted e mployee’s p ayroll.

● Resolved p ayroll d iscrepancies b y c ollecting a nd a nalyzing i nformation.

● Full c harge p rocessing o f a ll a ccounts r eceivable.

● Responsible f or p ayment s cheduling a nd c reating c ontacts w ith t he s ources t o l ocate d ebtor.

● Gave e xplanation a bout t he o bligations, l egal s teps, a nd o btained t he p ayments.

● Evaluate t he p resent s ituation a nd s tatus o f e very c ase a nd s uggest p roper a ction t o b e t aken. Family D ollar Jacksonville, F L 2 000-2006 Assistant M anager

● Customer c are a nd t eam b uilding w ere m y m ain g oals a s m anagement

● Maintain p roper i nventory o f s upplies f or a ll e mployees, a nd r etail f or c ustomers.

● Responsible f or s hipping, r eceiving, s cheduling.

● Assigned d uties t o e mployees i n a ccordance w ith w ork r equirements.

● Interacted w ith m anagement a nd v endors t o e nsure t hat a ll o rders w as c omplete.

● Responsible f or t he c omplete p oint o f s ale w ith c ustomer c are a nd s atisfaction.

● Performed s tock, o rdering, s ervice, s ales, c omputer r elated p roblems, d ata i nput.

● Knowledge o f a ll r elevant s afety s tandards r elated t o a rea o f r esponsibility r equired, w hile i nforming t he o ther employees o f t he s tandards.

Education

● Terry P ark H igh S chool, J acksonville, F L 2 001

● Florida S tate C ollege o f J acksonville, F L, C hild C are 2 010

● Geraldine R ansome F ield C hristian A cademy ( Diploma) 2 014 References u pon r equest.

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