Customer Service/Sales Manager

Kenneth T Jaroslawski

**** ******** ** ********** ** 33763 C. 727-***-**** ************@*******.***

Summary

Extensive experience and thorough understanding of sales/customer service platform dynamics in various associate and leadership roles on international and cross-cultural level, with main focus in telecommunications and technology. Enthusiastic and dedicated with an overall commitment to exceed sales goals and performance expectations with consistency as leader. Effectively motivates, cultivates and develops successful and efficient sales/customer service teams with strong bonds, high energy and positive moral. An overall desire to provide guidance and direction in career development, growth and professional goals.

Skills

Experience in leadership roles, effective team building and management

Extensive experience in sales and customer service in various, diverse platforms and industries (10yrs+)

Fluent in English and Spanish languages (read and write)

Ability to conduct individual to large scale attendance meetings effectively

Exceptional prioritization and optimization discernment

Expert in ticket and phone system logistics, features and processes

Personable, excels in establishing rapport and creating interpersonal relationships

Demonstrates high level of dedication and organization in overall work ethic

Displays creativity and innovation in marketing, advertising and brand awareness

Proficient in CRM, Word, Excel, Power Point and other Microsoft Office applications

Experience

TeamViewer US LLC 10/2013 to 07/2017

Customer Service, Team/Department Manager - Americas

(Sales/Channel Sales/Customer Service Representative - Upselling/Outbound/Inbound) – Clearwater, FL

Maintained successful and effective coverage of customer service department in the Americas

Supervised and lead 15+ representatives in 4 languages (English, Spanish, Portuguese and French)

Held monthly individual one to one meetings to discuss performance, career and any other relevant topics

Held bi-weekly team meetings addressing company/department updates, changes general topics

Executed training, coaching, development and onboarding process for existing and new employees

Created and tailored individual career development paths

Established, maintained and analyzed KPIs from individual to department levels above expectations

Restructured and optimized systems, tools and other resources at department level

Developed and managed reseller/distributor sales channel in Latin America

Supported and trained local sales forces and platforms through reseller/distributor channels in Latin America

Achieved and surpassed sales goals on a consistent basis in traditional and upsell environment

Effectively provided customers with level one technical support

Auto Trader Classics 5/2009 to 7/2011

Senior Advertising Consultant – Clearwater, FL

Generated client base via cold calling and fielding inbound calls within the Tampa Bay/Clearwater territory

Increased “Auto Trader Classics” brand awareness to new and existing clients at the highest standard

Partnered with Owners and General Managers to provide a transparent sales-assessment of advertising

Offered creative and innovative solutions to exceed business corporate sales objectives

Assisted in selecting the most suitable and effective advertisement for their classic or collectable vehicles

Solely provided consultation and guidance in development of Spanish sales and customer service

Cellular Air Inc. 2/2008 to 5/2009

Assistant Manager – Clearwater, FL

Oversaw and executed operational procedures of everyday business activity

Trained and developed a team of sales representatives to meet and exceed company wide sales goals

Responsible for organizing and carrying out promotions, marketing events

Held and performed store meetings regarding self-assessments, performance reviews and coaching

Provided data and sales tracking reports on daily/weekly/monthly goals

Assisted all Spanish speaking customers as sole Spanish speaking manager

Provided in store complete technical and partial billing support

Carried out inventory ordering, organizing and auditing

Verizon Plus 10/2005 to 2/2008

Retail Sales Consultant - Clearwater, FL

Assisted customers in selecting products and services based on their preferences and needs

Consistently exceeded all sales goals, formerly top 10 sales associates in region

Provided in store customer service and technical support for services and products

Processed payments, cash register, ordered products and services, managed POS systems

Assisted all Spanish speaking customers as sole Spanish speaking consultant

Organized and carried out company promotional and marketing events

Education

University of South Florida, St. Petersburg, FL – 2002 to 2003

St. Petersburg College, Clearwater, FL – 2004 to 2005 and 2011 to 2014

Associate in Arts Degree, Biology

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