Customer Service Microsoft Office

MARIA KATRINA CASTRO TAGAYON

**** ****** ****** ********* *,Buenavista Agusan Del Norte

Contact Number: 097********

Email: *************@*****.***

Skype ID: mariakeisha27

CAREER OBJECTIVE: A realistic work experience that includes exposure to management task, duties

and responsibilities on the hospitality industry, and also to have a opportunity to make a

a sound evaluation of potential management employees for future employment.

EDUCATIONAL

TERTIARY: Bachelor of Science in Hotel and Restaurant Management

June 2013- March 25, 2017

San Francisco Street, JC Aquino Ave. Butuan City

Philipines

Work Experience

Practicum Trainee

Laguna Garden Café

Ayala Cebu City, Philippines

(April 15, 215 -May 22, 2015)

-Getting order of the guest

-Serving ordered of food of the guest

-Cleaning and setting up used tables

-Washing used plates and cutleries

-Assigned as a receptionist/bar attendant/food attendant.

-Accommodated customer needs and attend to customer inquiries.

-Acquired new knowledge in customer service and improved customer relations and communication skills.

-Established good interpersonal relationship with co-trainees, co-workers and supervisors

-

Practicum Trainee

VCDU Prince Hotel and Convention Center

South Montilia Blvd, Butuan City,Philippines

(November 9, 2015-February 14, 2016)

-Assigned as a service crew in the hotel restaurant and during events in the function hall.

-Assisted in Food & Beverage Production.

-Setting up the food for funtion

-Established good interpersonal relationship with co-trainees, co-workers and supervisors.

-Are in charge of keeping buildings clean.

-Clean windows and public areas, and they often remove trash and deposit it in the building's dumpsters.

-Change sheets and make beds in the guest rooms

- Keep the rooms stocked with clean cups, coffee supplies, towels and other bathroom items, such as shampoo.

-These staff members often must pass background checks because they have access to guests' private belongings, including cash and jewelry left in the rooms

SKILLS

Language ability: Fluency in both Spoken and Written English

Computer skills: Microsoft Office (MS Word, MS PowerPoint, MS Excel)

Picture manager:

Artistic skills:

Techniques:

Hobbies: reading, singing, dancing, jogging

Seminar and Tours Attend

Barista trainee

( Father Saturnino Urios University - July 25, 2014)

TESDA Food and beverage service National Certificate II Holder

( Butuan doctors’ College,Butuan city - April 11,2014)

Development Tourism through Culture and History

( Mazua Island Resort – August 15, 2015)

Banquet Functions and Catering Services

(Audio-Visual Room 2, Father Saturnino Urios University - July 25, 2014)

Communicating Your Value: Resume, Cover Letter and Interviews

( Father Saturnino Urios University HRM Demonstration Room - February 3, 2015)

Contact this candidate