Professional Profile
Dynamic and responsible professional with vast experience in office management. Core competencies include: customer service, data entry and confidential records & file management. Excellent communication and interpersonal skills to work with minimum supervision and thrive in a fast pace environment. Electronic systems and computer literate: Microsoft Word, Excel, Power Point, Outlook, Agile, Enovia, Factory Works and SAP.
Professional Experience
Medtronic. Villalba, Puerto Rico 1994 – 2016
Document Control Department & Configuration Assurance (2002 – 2016):
Managed and verified confidential manufacturing and quality records. Verified, Filed, and Retrieval of Confidential Records as Charts, QS Records, Laboratory documentation and Manufacturing Documentation. Printed and manage labels. GMP.
Managed and verified manufacturing and quality document changes (SOP, POD), using Agile System, Word, Power Point and Excel. Made changes to Documentation Procedure to improve and clarify.
Data entry for manufacturing configuration changes using Factory Works, SAP System and Enovia System.
Customer Service, Office Management (Scan, Copy machine, fax, etc) and Microsoft Office.
Performed Purchase Oder (PO) to my department and managed department credit card.
Supported external and internal audit as FDA, TUV, Japan, etc.
Medtronic Team Member 2 (1994 – 2002): Worked in Manufacturing Cell as a manufacturing operator of Medtronic leads and Sterile Pack. Worked in Final Pack Area packing the final lead, data entry, labels, boxes and machine wrap.
Click Stores. ponce, Puerto Rico
Sales Clerk (1993-1994): Customer Service, Sales, Cashier, and Inventory.
Education
Bachelor Degree in Business Administration
University of Puerto Rico, Ponce Campus
Key Accomplishments
Implemented changes control system (Documentum) for manufacturing and quality documents while supporting training process for its users.
Led a Job Closed Project, including temporary employees’ recruitment and supervision and documentation backlog completion while been delivered to an external company to be stored.
Created a new procedure to manage electronically Logs for Records/ Documentation using Agile System. This procedure was adopted by the three sites in Puerto Rico.
Supported implementations and launching of high level products (Deep Brain Stimulation [DBS], Magnetic Resonance Imaging [MRI] and Cell Operating System [COS]).
Designated to lead activities across three sites, making decisions and implementing actions for the benefit of the company.
Participated in FDA, TUV (German), Japan and Corporate Audits and in a group created to provide the documentation requested and then work with the findings and concerns.
Elected as Quarterly Employee and then as Employee of the Year for my work performance.