Donald E. Gould 678-***-**** – Charleston, SC ****4

Professional Skills

Professional IT Project Manager, Certified ScrumMaster, and Agilist. Extensive project management education with experience across multiple verticals including: insurance, consumer retail, lighting management software, mass-transit, call center software, compensation applications and automated manufacturing. Expert in Waterfall, Agile, coaching and Agile transformation. Possess experience with retail data warehousing, insurance, compensation, business intelligence reporting, complex enterprise software application development, infrastructure projects, server upgrade/installation and software testing. Expert in developing teams utilizing honed interpersonal skills with a focus on coaching and mentoring while keeping in mind customer needs. Experienced in managing enterprise program management, multiple project initiatives with multi-million dollar budgets, multiple business units, and 2,000+ end users. Project management experience spans the U.S. and overseas outsourced teams. In addition, contributor and editor of "Exploring the Practice of Antifragility". Author of “Rules for a Meaningful Life”.

Technical Skills

Core Competencies

Project Management

Program Management

PMP

PMI-Agile Certified Practioner

SCRUM

Agile, SAFe

System Analysis

Situational Leadership

Crucial Conversations

Software Testing

Infrastructure Projects

Resource Management

Content Management

Light Manufacturing

Software Development

Vendor Management

Call Center Infrastructure

Cross-Functional Management

Product Development

Off-shore

Microsoft Office

MS Project

Visio

SDLC

Sharepoint

Focalpoint

Server/Software Migrations

SQL Server

Workfront

POS Systems

Oracle

Data Warehousing

DB2

Professional Experience

Ettain Group – Project Manager

Blue Cross Blue Shield, Columbia, SC May 2016 to Present

Sr. Project Leader

Performed project management tasks on various efforts: disaster recover, infrastructure, software development, and network enhancements.

Develop teams with matrix resources

Tasked to help Blue Cross adopt Agile practices. Planned and taught agile introduction class and orientation.

Don Gould Enterprises, Program Management

Bed Bath & Beyond Union, NJ February 2013 – January 2016

Sr. Project Manager

Successfully used Agile SDLC, Scrum, SAFe to manage Dynamic Pricing project providing modern price management capability increasing net income.

Participated as coach for enterprise Agile transformation involving over 700 personnel. Supported transformation coaches, the CIO and various vice presidents to facilitate.

Mentored and coached PMs across the IT organization (Agile and Waterfall).

Performed the following activities for these projects:

oDynamic Pricing (Agile), Pre-processor, Epicor Upgrades, NewPOS system (Waterfall),

oInstallation of AbInitio server upgrade consisted of project manager function to identify server specifications, coordinate data center installation (power, data, cooling), installation and checkout of AbInitio software.

oUpgrade of Teradata data warehouse and servers. Work included server sizing analysis, vendor management, installation (parallel with current production), testing and cut over for all integration applications.

Initiated Project, Created Stakeholders List, Conducted discovery meetings, held discovery sessions, Project plan, risk log, communications plan

Planned Project, facilitated discovery meetings with architect, business analyst, QA, developers, and customer to identify requirements, worked with Analysts, Developers and Managers to identify resources, conducting meetings to identify level of effort for each task in the WBS, updated plans as needed.

Executed Project, Facilitated regular bi-weekly status meetings, maintained regular contact with all project staff, facilitated issue resolution, worked with management to remove impediments as identified. Coordinated system testing, financial testing, application delivery to production and post-production monitoring

Monitored and Controlled project through regular status meetings with team and weekly status reports to management, maintain risk log and issue log, reviewed issues and impediments at each status meeting.

Closed effort ensuring all tasks complete and issues resolved, conducted lessons learned sessions.

Led the implementation of two portfolio management tools, Workforce and Rational Focal Point. (Product management, requirements, configuration)

Configured IBM Wiki to support IT file sharing, internal blogs, and wikis.

Created training materials and conducted training on PPM tools.

Successfully managed infrastructure upgrade projects in the Data Warehouse space.

Coached and led the organization to implement and maximize usage of new tools. (Voice of Customer, Product Manager, coaching, training, teaching)

Tools: Waterfall, Agile, SAFe, Microsoft Office including MS Project, Visio, Word, Excel, Access, PowerPoint, Risk Management Plan, Resource Assignments, Communications Plans, PMBOK driven, Jira (defect tracking)

Configured tools, created User Guides, and taught classes for Focal Point Program Management, WorkForce Program Management Tools.

Utilized MS Office Products including Word, Access, Excel, Visio, MS Project and PowerPoint.

Green Lighting Group, Charleston, SC July 2010 – November 2012

Sr. Program Manager and CTO

Lighting systems installation

Lighting Management Software

oInitiated Project: Conducted discovery meetings with Sales and vendor, Created WBS, Project plan, risk log, communications plan

oPlanned Project: facilitated discovery meetings with architect, business analyst, QA, developers, and customer to identify requirements, worked with Analysts, Developers and Managers to identify resources, conducting meetings to identify level of effort for each task in the WBS, updated plans as needed.

oExecuted Project: Identified offshore development company to write the software, maintained regular contact with all project staff, Coordinated system testing, financial testing, application delivery to production and post-production monitoring, visited Chennai, India to perform final evaluation and testing of software.

oMonitored and Controlled: held regular status meetings with team and provided weekly reports to management, maintain risk log and issue log, reviewed issues and impediments at each status meeting, facilitated issue resolution, worked with management to remove impediments as identified.

oClosed: effort ensuring all tasks complete and issues resolved, conducted lessons learned sessions, authorized final payment to vendor.

Established the company’s technology department including overseeing the opening of a new office, hiring employees, developing business processes, and managing sales and product marketing.

Directed the project management of all product design and software development using SDLC PMBOK principles using a waterfall methodology.

Ensured the successful installation of lighting systems including managing planning, vendor selection and on-site software support.

Contracted with and directed product development with software team in Chennai, India to maximize product features and branding.

Tools: Microsoft Office including Word, Excel, Access, PowerPoint, Visio, PowerPoint and MS Project.

nMomentum, Washington DC January 2010 – July 2010

Sr. Project Manager

Effectively led projects to upgrade transit technology systems including: POS equipment, station transit card kiosks, and call center systems.

oInitiated Project: Conducted discovery meetings with Engineering, Created WBS, Project plan, risk log, communications plan

oPlanned Project: facilitated meetings with architects, business analyst, QA, developers, and customer to identify requirements, worked with Analysts, Developers and Managers to identify resources, conducting meetings to identify level of effort for each task in the WBS, updated plans as needed.

oExecuted Project: worked with development personnel to write the software, work with engineering team to coordinate installations, maintained regular contact with all project staff, Coordinated system testing, application delivery, and post-production monitoring.

oMonitored and Controlled: held regular status meetings with team and provided weekly reports to management, maintain risk log and issue log, reviewed issues and impediments at each status meeting, facilitated issue resolution, worked with management to remove impediments as identified.

oClosed: effort ensuring all tasks complete and issues resolved, conducted lessons learned sessions.

Established project management office for the Washington D.C. Mass Transit Authority.

Coached project managers to improve capabilities and resolve issues focusing on adding value quickly to transit operations.

Utilized WBS, MS Project, Risk Plans, Communications, plans and meetings to successfully deliver projects.

Used SDLC to deliver projects.

Utilized MS Office Products including Word, Access, Excel, Visio, MS Project and PowerPoint.

The Home Depot, Atlanta, GA July 2004 – December 2008

IT Project Lead and Quality Assurance Manager

Projects delivered:

oInventory subject area for Enterprise Data Warehouse and BI reporting, $4.3M budget came in $2.2M under budget,

oPCI Compliance assessment, project design, testing,

oReturn to Vendor subject area, data warehouse and MS cube reporting.

Initiated Project: Conducted meetings with business customer to identify requirements, assisted in preparing charter, worked with team to create WBS, created stakeholder roster, and communications plan.

Planned Project: facilitated meetings with architects, business analyst, QA, developers, and customer to identify requirements and build out WBS, worked with Analysts, Developers and Managers to identify and assign resources, conducting meetings to identify level of effort for each task in the WBS, create MS Project plans and reviewed with team. Created risk log, updated communications plan.

Executed Project: worked with developer, DBAs, Business Reporting team write the software and reports, maintained regular contact with all project staff, Coordinated all system testing, report testing, application delivery, and post-production monitoring.

Monitored and Controlled: held regular status meetings with team and provided weekly reports to management, maintain risk log and issue log, reviewed issues and impediments at each status meeting, facilitated issue resolution, worked with management to remove impediments as identified.

Closed: effort ensuring all tasks complete and issues resolved, conducted lessons learned sessions.

Coached departments to improve productivity with the new project management system.

Strengthened organizational leadership by training team in Situational Leadership, Crucial Conversation and Four Disciplines of Execution.

Led the testing of all systems to ensure the company complied with PCI standards.

Drove the successful execution of 37 projects completed on time and within budget guidelines.

Implemented Documentum eRoom portfolio management in the Data Warehouse group providing configuration and training.

Created highly effective teams through coaching and mentoring which resulted in a 200 percent increase in project coverage and a 1% production error rate.

Utilized PMBOK Project Management approach using SDLC/Waterfall methodology.

Responsible for resources, budget, requirements and status reports.

Exercised strong problem solving skills to ameliorate issues.

Utilized MS Office Products including Word, Excel, Access, PowerPoint, Visio, MS Project and Access.

WITNESS SYSTEMS, Roswell, Georgia 2001-2003

Global provider of call center voice and data recording used for contract compliance and training with $20M in revenues.

IT Manager

Created and implemented methods and processes vital to effective application development. Facilitated design sessions with business managers and technical specialists; analyzed business processes, document requirements, and formulated quality, cost-effective solutions. Led multiple teams including quality assurance testing, lab environment, and performance testing.

Implemented new releases, upgrades, and patches for firm’s eQuality Balance, a key customer care application used by major corporate clients.

Built and trained talented, high-performing team of technicians and IT personnel.

EARLY CAREER NOTES (full details on request)

DAUGHERTY SYSTEMS, St. Louis, Missouri and Atlanta, Georgia / IT Manager

Established executive compensation system for 2,300 staff that exceeded expectations and met scheduled timeline; received Anheuser-Busch Eagle Award for excellence.

Implemented Documentum including user training at 5 Monsanto sites in the U.S. and Belgium; also authored and presented a paper on Documentum at Monsanto for worldwide users’ conference.

BATTELLE MEMORIAL INSTITUTE, Charleston, South Carolina / IT Manager

Installed multi-million dollar client/server systems for automated manufacturing at multiple government repair facilities for global science and technology enterprise.

Led teams of up to 36 engineers in testing of successful $140M implementation of 5 manufacturing systems spanning multiple client sites.

BDM CORPORATION, Charleston, South Carolina / IT Manager

Grew Quality Assurance & Implementation group from 0 to 7 directs with up to 20 indirect personnel.

Designed physical and system testing for $40M program building mobile intelligence analysis centers for U.S. Marine Corps.

Managed site delivery and on-site support for 5 systems. Yielded $500K in additional profits in a fixed price contract.

Education, Certifications, Training and Publications

oMBA, MISM, Graduate Certificate Project Management – 2003 to 2009, Keller Graduate School of Management, Oakbrook Terrace, IL

oBachelor of Science, Physics, College of Charleston, SC

Certifications:

PMP

PMI-ACP

ScrumMaster

Training:

AtTask (Work Force), Rational Focal Point, MS Access, Documentum, Database Design, VBA, Battelle Management Training, Software Quality Assurance Management, SharePoint, numerous electronic courses (US Navy)

Publications:

1999 - Momentum Conference, New Orleans, presentation on “Configuration of Documentum in Monsanto”.

Nov 2015 – Contributor and Editor of “Exploring the Practice of Antifragility” with Si Alhir.

July 2016 – Rules for a Meaningful Life

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