PMP, SCPM, IPMA-A, CMIIP

*** ******* **, ********* ** 37757

865-***-****

ac1wrx@r.postjobfree.com

Education & Certification:

DoD Secret Clearance - Active

Master of Science degree in Computer Science – Buxton University

International Project Management Association – Level A (Certified P3 Director)o

Stanford Certified Project Manager (Stanford Advanced Project Management) – SCPM

Project Management Professional - provided by Hewlett Packard -PMI

Manager's Certificate in ITIL V3

SDLC Methodology In-Depth Certification

Six Sigma Black Belt

CMIIP (CMII Professional)

Hewlett Packard Certified UNIX Professional

GIAC Security Essentials Certified - SANS Institute

Hewlett Packard Certified MPE Professional

TN Valley Authority Management Courses

Professional Experience:

Volkswagen – Chattanooga, Tennessee 9/2015 – 7/2016

ITPMO/Sr. Program Manager – Contract

Served as a Sr. Program Manager for VW on 7 Program which had 35 Projects and 9 different Construction Projects with a budget of $738.5 Million / €590.8 Milo. Served as POC and Escalation Manager on new product line for the PMO and served as a mentor to PMO staff.

Key Responsibilities & Achievements:

•Responsible for Governance and Portfolio management for IT SUV Projects

•Responsible for ensuring IT projects are implemented according to PMO process in line with business requirements.

•Ensure proper Planning of each projects with Frequent updates to IT Management.

•Ensure Service stakeholders are informed of the Projects status.

•Tracking in generation and monitoring of issues/ Open Points to mitigate and create contingency plans.

•Identify and support in the project/program risks mitigation.

•Ensure transparency by tracking & reporting budget position and timelines to management specific to the individual projects assigned to scope.

•Review Change Control documentation from each Project Manager to ensure prepare proper documentation is submitted to Change Control

•Supporting for Steering Committee meetings

•

ORNL Federal Credit Union – Oak Ridge, Tennessee 9/2014 – 8/2015

ITPMO/Sr. Program Manager – Contract

Served as a Sr. Program Manager for ORNLFCU on 23 major projects. Served as POC on vendor’s contract including negotiations. Served as a mentor to PMO staff and ORNL Federal Credit Union staff.

Key Responsibilities & Achievements:

Provide strategic and technical advice and directing program/project planning for applications development and infrastructure for remote matrix teams.

Improved and directed detailed project plans for site implementation and operational execution.

Overall program administration, including planning, directing and controlling resources in complex work-scope projects.

Facilitate resolution of issues; escalate issues to program steering committee.

Effectively communicate timely status and progress to all team members, stakeholders and Senior Management through project metrics.

Define and implement continuous program risk analysis and required corrective actions.

Managed program actions items to ensure they were completed in a timely manner by members of the PMO cross functional team.

Regulatory and Compliance Management: Process development, remediation planning and compliance monitoring.

Providing experience and expertise to assist with process design, compliance and regulatory oversight, workflow development, version controls, client relationship management, service level management, systems integration and CMDB planning.

Established and documented Change Management principles, guidelines, processes, policies and procedures, and ensured that they were followed by all members of the IT community.

Established Change Advisory Board groups for review of Requests for Change (RFC), including a separate CAB for Emergency RFCs.

Chaired weekly Change Advisory Board (CAB) Meeting.

Managed all projects from concept and proposal to completion; including Ecommerce production websites (Wallpaperwholesaler.com and Blindsmax.com) while integrating a new CMS.

Partnered with all levels of the organization to ensure that website content, design and technology align with the overall company business, marketing strategies and enhance the customer experience.

Provided strategic guidance and development leadership for the development of corporate website, landing pages, and sub-sites, advising on new directions in Technology.

Implemented, planned and directed email marketing campaigns and other marketing programs.

Provide support of daily operations, production issues, and special request for internal and external users, with expertise in online and storefront merchandise.

Monitored project activities and resource availability.

Developed relationship with Vendors to implement E-commerce enhancements for their online products.

Utilized JIRA tracking for Risks and Issues tracking with Venders.

Lockheed Martin, SOFSA – Bluegrass Station, Kentucky 3/2014 – 8/2014

ITPMO / Program Manager – Contract

Served as a Program Manager for SOFSA (DoD). Managed US Government Military activities while maintaining process and procedures. Served as a mentor to SOFSA employees in Change Management and CMDB configuration.

Key Responsibilities & Achievements:

POC for all US Government Military Activities

Chaired weekly Change Control Meeting.

Chaired weekly Change Advisory Board (CAB) Meeting.

Provided technical leadership for project teams

Back up the MFC-IT/IPT Lead as requested for all actvities

Obtained status from Project Managers on technical and schedule performance for assigned programs

Timely escalation issues to IPT Lead

Identify risks and mitigations, elevating risks to IPT Lead

Ensure overall technical integrity, quality of the product documentation including design, installation & configuration, I&V.

Maintained and track discrepancies and assisted in technical resolution of discrepancies

Ensured bi-directional trace of requirements are performed and verified.

Chaired weekly Technical Assessment meetings

Skillsoft Corporation – Dublin Ireland 3/2013 – 1/2014

Senior Program / Project Manager – Contract

Served as a Senior Program /Project Manager for the leading provider of Learner Management System services internationally. Managed a high profile compliance and integration application to new infrastructure that consolidated Skillport with Compliance, 31.1 million.

Key Responsibilities & Achievements:

Provided leadership in Agile SCRUM sprints in a software development team

Provide strategic and technical advice and directing program/project planning for applications development and infrastructure for remote matrix teams.

Improved and directed detailed project plans for site implementation and operational execution.

Overall program administration, including planning, directing and controlling resources in complex work-scope projects.

Facilitate resolution of issues; escalate issues to project steering committee.

Effectively communicate timely status and progress to all team members, stakeholders and Senior Management through project metrics.

Define and implement continuous project risk analysis and required corrective actions.

Directed user acceptance testing and training.

Lead hand-over process to operations and production personnel.

Managed program actions items to ensure they were completed in a timely manner by members of the PMO cross functional team.

Regulatory and Compliance Management: Process development, remediation planning and compliance monitoring.

Managed development of New in-house development using the follow tools,

oPHP (Procedural and Object Oriented / MVC)

oJava Stack and Java Stack ADT

oJavaScript (Native and Frameworks) and AJAX (w/Restful API access)

oHTML/HTML5 and CSS/CSS3

oLinux (command line / BASH), SSH/SFTP, and Apache HTTPD

oMSSQL and relational databases, as well as ORMs

oGIT source code versioning

oMobile application development (iOS (Objective-C, Swift), Android (Java, C, C

Configuration and Change Management – Baseline management, ITIL Foundation Certified, CMDB Implementation. CM Process Analysis, Implementation and Management.

Monitor the development and maintenance of configuration items and their baseline deliverables in compliance with CM policy and procedures.

Lead for the Request for Change (RFC) system project.

Providing experience and expertise to assist with process design, compliance and regulatory oversight, workflow development, version controls, client relationship management, service level management, systems integration and CMDB planning.

Current SID-CM improvement initiatives: Definitive Software Library (DSL), Software Metabase, Request for Change (RFC), Document Control Library, Service Level Agreements, and general CM processes and controls.

Established and documented Change Management principles, guidelines, processes, policies and procedures, and ensured that they were followed by all members of the IT community.

Established Change Advisory Board groups for review of Requests for Change (RFC), including a separate CAB for Emergency RFCs.

Chaired weekly Change Advisory Board (CAB) Meeting. Produced weekly CAB report.

Reviewed and approved all changes as a member of the various CABs.

DaVita Inc – Nashville, TN 10/2011 – 12/2012

Senior Program / Project Manager – Contract

Served as a Senior Program /Project Manager for the leading provider of dialysis services in the United States. Managed a high profile clinical application alteration that consolidated 8 applications into a single centralized web application for 2100 clinics.

Key Responsibilities & Achievements:

Provided leadership in Agile SCRUM sprints in a software development team

Provide strategic and technical advice and directing project planning for custom applications development for remote matrix teams.

Develop and Implement detailed project plans for site implementation and operational execution.

Lead hand-over process to operations and production personnel.

Managed actions items to ensure they were completed in a timely manner by members of the cross functional team.

Systems Integration: Planning, data mapping and CI discovery, cross-impact analysis, deployment strategy, implementation, QA, compliance, post-implementation review.

Regulatory and Compliance Management: Process development, remediation planning and compliance monitoring (SOX, COBIT, ISO, ITIL, CMMI)

Managed new website development that incorporated 6 legacy applications into a single web site. Tools - utilized - Telerick Controls, Core Java, Restful Web services, Angular JS, Bootstrap, Java, J2EE, WebServices, Play Framework, JS like Node JS, HTML5, Java Stack and Java Stack ADT, MS TFS(Team Foundation Server)

Configuration and Change Management – Baseline management, ITIL Foundation Certified, CMDB Implementation. CM Process Analysis, Implementation and Management.

Monitor the development and maintenance of configuration items and their baseline deliverables in compliance with CM policy and procedures.

Lead for the Request for Change (RFC) system project.

Established Change Advisory Board groups for review of Requests for Change (RFC), including a separate CAB for Emergency RFCs.

Chaired weekly Change Advisory Board (CAB) Meeting. Produced weekly CAB report.

Reviewed and approved all changes as a member of the various CABs.

Utilized JIRA tracking for Risks and Issues tracking with Venders.

Developed and reported Change Management metrics.

Established, maintained and modified as needed the Change Management forms and workflow.

Facilitated meetings and conference calls to discuss program change or requests action items.

Sealy Corporation – Trinity, NC 06/2010 – 08/2011

Senior Program Manager – Contract

Served as a Senior Program Manager for the world's largest maker of bedding products and a leading US manufacturer. Managed multiple Application/Infrastructure programs through completion within committed timeline and budget.

Key Responsibilities & Achievements:

Developed best practices and tools for project execution and management.

Provided leadership in Agile SCRUM sprints in a software development team

Develop and Implement detailed project plans for site implementation and operational execution.

Overall project administration, including planning, directing and controlling resources in complex work-scope projects.

Systems Integration: Planning, data mapping and CI discovery, cross-impact analysis, deployment strategy, implementation, QA, compliance, post-implementation review.

Regulatory and Compliance Management: Process development, remediation planning and compliance monitoring (SOX, COBIT, ISO, ITIL, CMMI)

Configuration and Change Management – Baseline management, ITIL Foundation Certified, CMDB Implementation. CM Process Analysis, Implementation and Management.

Monitor the development and maintenance of configuration items and their baseline deliverables in compliance with CM policy and procedures (CMMI, ISO 20000, ITIL, COBIT)

Lead for the Request for Change (RFC) system project.

Providing experience and expertise to assist with process design, compliance and regulatory oversight, workflow development, version controls, client relationship management, service level management, systems integration and CMDB planning.

Current SID-CM improvement initiatives: Definitive Software Library, Software Metabase, Request for Change, Document Control Library, Service Level Agreements, and general CM processes and controls.

Managed new website development for Sales and Finance utilizing-

oPHP (Procedural and Object Oriented / MVC)

oJava Stack and Java Stack ADT

oJavaScript (Native and Frameworks) and AJAX (w/Restful API access)

oHTML/HTML5 and CSS/CSS3

oLinux (command line / BASH), SSH/SFTP, and Apache HTTPD

oMSSQL and relational databases, as well as ORMs and MS TFS(Team Foundation Server)

Established and documented Change Management principles, guidelines, processes, policies and procedures, and ensured that they were followed by all members of the IT community.

Established Change Advisory Board groups for review of Requests for Change (RFC), including a separate CAB for Emergency RFCs.

Established and chaired weekly Change Advisory Board (CAB) Meeting. Produced weekly CAB report.

Reviewed and approved all changes as a member of the various CABs.

Developed and reported Change Management metrics.

Established, maintained and modified as needed the Change Management forms and workflow in the Service-Now tool.

Estimate budgets and track cost of projects.

Capital One – Richmond, VA 12/2009 – 05/2010

Senior Project Manager – Contract

Served as a Senior Project Manager for the Financial Institution Infrastructure and managed multiple projects simultaneously to initiate, execute, control and close numerous projects.

Key Responsibilities & Achievements:

Managed Infrastructure projects, milestones and tasks through completion within committed timeline and budget.

Provided leadership in Agile SCRUM sprints in a software development team

Provide strategic and technical advice and directing project planning for migration of 4200+ infrastructures components.

Responsible for the delivery of systems enhancements and modifications related to the processing, transport and integrity of all US Card transactions

Managed Website Development Team on enhancements to US and UK Card website

oPHP (Procedural and Object Oriented / MVC)

oJava Stack and Java Stack ADT

oJavaScript (Native and Frameworks) and AJAX (w/Restful API access)

oHTML/HTML5 and CSS/CSS3

oLinux (command line / BASH), SSH/SFTP, and Apache HTTPD

oMSSQL and relational databases, as well as ORMs and MS TFS(Team Foundation Server)

Worked closely with the Infrastructure Services team to develop standardized processes and documentation templates for data migration strategies, hardware/OS migrations/upgrades, system hardening standards, other standards and documentation as required

Developed best practices and tools for project execution and management.

Ensured compliance of projects with ISO 9001 requirements and/or ITIL standards and regulatory requirements.

Systems Integration: Planning, data mapping and CI discovery, cross-impact analysis, deployment strategy, implementation, QA, compliance, post-implementation review.

Regulatory and Compliance Management: Process development, remediation planning and compliance monitoring.

Configuration and Change Management – Baseline management, ITIL Foundation Certified, CMDB Implementation. CM Process Analysis, Implementation and Management.

Monitor the development and maintenance of configuration items and their baseline deliverables in compliance with CM policy and procedures.

Lead for the Request for Change (RFC) system project.

Providing experience and expertise to assist with process design, compliance and regulatory oversight, workflow development, version controls, client relationship management, service level management, systems integration and CMDB planning.

Followed the established and documented Change Management principles, guidelines, processes, policies and procedures, and ensured that they were followed by all members of the IT community.

Chaired the Change Advisory Board groups for review of Requests for Change (RFC), including a separate CAB for Emergency RFCs.

Established and chaired weekly Change Advisory Board (CAB) Meeting. Produced weekly CAB report.

Define and implement continuous project risk analysis and required corrective actions.

Blue Cross and Blue Shield of Nebraska – Omaha, NE 3/2009 – 7/2009

Senior Program/Project Manager – Contract

The program was a phase initiative to move BCBSNE’s entire customer base to a new, more cost-effective platform, CoreLink systems, that will perform most, if not all, core administration processes, including but not limited to claims, membership, billing, reimbursement and related customer service systems. Working together, BCBSNE and BCBSND developed a migration plan to move the BCBSNE business to the CoreLink Systems/infrastructure. The migration plan aligned a balance between several high priority needs:

4010 to 5010 assessment and gap analysis

Convert on a time table that allows for successful IT development and product configuration/programming.

Convert groups where current new functionality would solve processing issues

Reduce risk of customer dissatisfaction by moving standard products early and converting on renewal dates

Project Key Responsibilities & Achievements:

The EDI Project, responsible for the delivery of systems enhancements and modifications related to the processing, transport and integrity of all EDI transactions. In addition to owning and driving key aspects of EDI requirements, design, development and test, the project team also provides EDI Subject Matter Expertise to other business and technology projects/workgroups across the NE organization and worked closely with the EDI team at BCBSND on areas of joint responsibility for CoreLink.

The EDI project team was also responsible for the technical delivery of the Membership / Enrollment solution for CoreLink in partnership with BenefitFocus and VisionShare (3rd party vendors). The scope of the work is broadly categorized into the following areas:

Intake, Validation & Routing of claims (paper & electronic) for migrating

As part of the implementation, all electronic medical claims for NE members with dates of service past the date of migration are routed to CoreLink for processing. All Host claims and claims for the Small Group will be routed to CoreLink as well. Following are some specific cases of the 837 transaction:

Routing of Small Group claims to CoreLink

Routing of the 837 produced by MACESS Formworks for all paper claims received in BCBSNE. This will include routing to CoreLink or CAPS based on the member’s migration status and dates of service on the claim

Routing of all claims is primarily dependent on the subscriber ID prefix and dates of service. In addition to routing the 837s that are created for each paper claim, the solution design will also take into account any paper claims that are received with a valid subscriber ID that has no prefix. These IDs would include SSN or BCBSNE internal ids

Routing of all Host claims submitted to BCBS NE to CoreLink.

Feed of Medicare Cross-over 837 claims from ND to NE

Medicare claims for migrated/migrating members are routed to the CoreLink system. These 837 transactions need to be made available for NE auditors via the TI portal. This involves creation of an interface to send the actual Medicare 837 claims from ND to NE and the creation of a process to load these into the ForeSight Database.

Membership/Enrollment Solution for CoreLink

The project is also responsible for technical implementation of the membership/enrollment solution for CoreLink, employing BenefitFocus and VisionShare (3rd party vendor).

Membership records for NE members were being updated/maintained manually on the ND membership system. This process was required to be automated as part of the release in order to deal with the expected increase in volume due to the migration of Small Group.

Use of NPI to route 835 transactions

This involves modification of the routing process for 835s to utilize NPI value rather than the Tax ID and suffix found in the REF*PQ segment of remits. BCBSNE currently uses the Tax ID and Suffix to look up the trading partner ID which is then used to route the remit for each claim to the appropriate trading partner. It also involves using the NPI to identify the correct Provider on the Provider portal. NE is currently non-compliant with HIPAA regulations in this area. This has been disclosed to the regulatory authorities and presents a situation that needs to be resolved.

NE Provider Portal Integration and ND 27x & 835 Transaction Enhancements

The Provider Portal is a new application which is being rolled out by this project. This will give NE Providers the ability to submit 27x inquiries and look up 27x responses and 835 transactions. The CoreLink project scope involves ensuring that the 27x responses and 835 transactions originating from ND - for migrated/migrating - members are accessible through the Provider Portal. Additional clarity needs to be driven out around ownership of various pieces of work associated with this.

The other aspect of this work is related to the quality of the 27x responses and 835 transactions originating from ND for migrated/migrating members. ND currently has exemptions in place with the association for the 276/277 transactions that will need to be resolved as part of this project. The 270/271 pair may need to be analyzed and addressed as well. Moreover, NE includes additional information on the 27x responses originating from NE, driven by the business needs of the NE Provider Community. Depending on the criticality of this additional information, the ND 27x responses was required to be enhanced to meet the needs of the Provider community.

PHNS / Erlanger Health System – Chattanooga, TN 6/2008 – 11/2008

Senior Project Manager – Contract

Served as a Senior Project Manager for the Health Care Infrastructure and managed multiple projects simultaneously to initiate, execute, control and close numerous projects.

Key Responsibilities & Achievements:

Worked closely with the Infrastructure Services team to develop standardized processes and documentation templates for data migration strategies, hardware/OS migrations/upgrades, system hardening standards, other standards and documentation as required

Developed best practices and tools for project execution and management.

Ensured compliance of MS projects with ISO 9001 requirements and/or ITIL standards

Comprehend specific customer requirements and ensures appropriate resources are obtained to meet service delivery commitments.

Systems Integration: Planning, data mapping and CI discovery, cross-impact analysis, deployment strategy, implementation, QA, compliance, post-implementation review.

Regulatory and Compliance Management: Process development, remediation planning and compliance monitoring.

Configuration and Change Management – Baseline management, ITIL Foundation Certified, CMDB Implementation. CM Process Analysis, Implementation and Management.

Monitor the development and maintenance of configuration items and their baseline deliverables in compliance with CM policy and procedures (CMMI, ISO 20000, ITIL, COBIT)

Lead for the Request for Change (RFC) system project.

Providing experience and expertise to assist with process design, compliance and regulatory oversight, workflow development, version controls, client relationship management, service level management, systems integration and CMDB planning.

Current SID-CM improvement initiatives: Definitive Software Library (DSL), Software Metabase, Request for Change (RFC), Document Control Library, Service Level Agreements, and general CM processes and controls.

Established and documented Change Management principles, guidelines, processes, policies and procedures, and ensured that they were followed by all members of the IT community.

Established Change Advisory Board groups for review of Requests for Change (RFC), including a separate CAB for Emergency RFCs.

Established and chaired weekly Change Advisory Board (CAB) Meeting. Produced weekly CAB report.

Reviewed and approved all changes as a member of the various CABs.

Developed and reported Change Management metrics.

Estimated the resources and participants needed to achieve project goals.

Drafted and submit budget proposals, and recommend subsequent budget changes where necessary.

Defined the project’s objectives and oversee quality control throughout its life cycle.

Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion throughout the project.

Mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.

Previstar – Knoxville, TN 2/2006 – 5/2008

Manager of Homeland Security Implementation

Served as a Senior Program/Project Manager providing delivery of Previstar CPS product to numerous states, city jurisdictions throughout the United States.

Key Responsibilities & Achievements:

Regulatory and Compliance Management: Process development, remediation planning and compliance monitoring (SOX, COBIT, ISO, ITIL, CMMI)

Provided leadership in Agile SCRUM sprints in a software development team

Configuration and Change Management – Baseline management, ITIL Foundation Certified, CMDB Implementation. CM Process Analysis, Implementation and Management.

Monitor the development and maintenance of configuration items and their baseline deliverables in compliance with CM policy and procedures (CMMI, ISO 20000, ITIL, COBIT)

Project Lead for the Request for Change (RFC) system project.

Providing experience and expertise to assist with process design, compliance and regulatory oversight, workflow development, version controls, client relationship management, service level management, systems integration and CMDB planning.

Current SID-CM improvement initiatives: Definitive Software Library (DSL), Software Metabase, Request for Change (RFC), Document Control Library, Service Level Agreements, and general CM processes and controls.

Established and documented Change Management principles, guidelines, processes, policies and procedures, and ensured that they were followed by all members of the IT community.

Established Change Advisory Board groups for review of Requests for Change (RFC), including a separate CAB for Emergency RFCs.

Established and chaired weekly Change Advisory Board (CAB) Meeting. Produced weekly CAB report.

Reviewed and approved all changes as a member of the various CABs.

Developed and reported Change Management metrics.

Established, maintained and modified as needed the Change Management forms and workflow in the Service-Now tool.

Managed large application for FEMA. These application were developed using .Net, C#, Java. Managed 32 developers, 4 BA's, 4 GIS Tech’s and 6 QA. I was also responsible for custom developed for integration to other COTS software.

Sanofi-Aventis – Bridgewater, NJ 11/2005 – 12/2005

Senior ITIL Manager - Contract

Served as a Senior ITIL Manager with this Pharmaceutical Company and performed an ITIL Maturity Assessment for the USIS departments.

Kindred Health Care – Louisville, KY 04/2005 – 10/2005

Senior Project Manager - Contract

Served as a Senior Project Manager with the Corporate Business and Corporate Technical Systems organization areas to initiate, execute, control and close numerous business system projects.

ConAgra Foods Inc. - Omaha, NE 11/2004 – 04/2005

Senior Project Manager - Contract

Served as a Senior Project Manager with the Enterprise Business Systems and Enterprise Technical Systems functional organization areas to initiate, execute, control and close numerous business system projects.

SI Corporation- Chattanooga, TN 3/2004 – 7/2004

IT Senior Project Manager - Contract

Held a leadership role with this Technology Corporation, Project Managed IT development, maintenance and enhancement projects through full systems development life cycle. Maintained end-to-end client relationship with multiple, medium to large, clients. Responsible for activities associated with availability, service assurance, service reliability, fault management, trouble resolution, change management, and vendor management

HEWLETT PACKARD-Minneapolis, MN 2/1999 – 1/2003

Senior Project Manager (Mission Critical Services Division)

Held a leadership role with this international technology corporation, in both the outsource environment and as primary customer contact, for providing the highest level, "best of the best" support

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