Customer Service Management

Name : Shantha Lorraine Dsouza

Phone : 408-***-****

Education

Master degree in Economics

Certified in Front Office Systems and Telephone courtesy by Sheraton Group

Pharmacy Technician program by Penn Foster PA

Experience and skills

Two years in Sheraton Group of Hotels, Front office and back office.

Well versed in hotel managment, guest relations and overall management and functions of

the hotel.

Senior officer at manufacturing company where they Manufactured Allison Transmissions for earthmoving equipment. Allison Transmission is a division of General Motors INC USA.

Experience in the areas of Personnel Management, Human Resources, Development, Industrial Relations, Public Relations and total Administration.

As a senior Officer, I had made a tremendous impact on improved productivity and discipline, built teams and implemented innovative systems. Have considerable experience in change Management and Organizational Development in competence in involving and successfully implementing turn around H.R. strategies to bring about change in work culture and practices, building teams, improving productivity, tackling indiscipline, improving total Employee involvement and evolving progressive H.R. policies in line with management practice.

Hobbies

Reading, meeting people and take part in community meetings and volunteering and giving a helping hand when ever required in Church or in the neighborhood.

References will be provided on request.

Contact this candidate