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Manager Customer Service

Location:
DL, India
Posted:
August 19, 2017

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Resume:

CHEENEE JANE M. BHARDWAJ

**** ****** **, ** **** ROAD, SANJAY COLONY, SEC-23, FARIDABAD

+919*********, ac1wot@r.postjobfree.com

SUMMARY:

Highly skilled and Experienced Logistic manager with ability to guide client ideas from inception to goals and delivery. Create complex work plans, delegate tasks, and communicate progress to all Managers. Familiar with all aspects of planning and management for high-level Operational solutions, from conception to implementation. Special expertise with client relationship management and communication.

STRENGTHS:

Highly disciplined, efficient, hardworking and responsible individual with interactive approach.

Smart and well presented with a pleasant and cheerful disposition and excellent communication skills.

Well organized and capable of working independently to obtain a challenging opening that would earn advancement for both personal and Professional growth.

WORK EXPERIENCE

HOLY EARTH AND RIVER INC.

CHINO ROCES, MAKATI.

Position- Logistic Manager from August 2014- December 2016

Strategically plan and manage Logistic, Warehouse, Transportation, Delivery and Customer service.

Direct, Optimize and co-ordinate full order cycle.

Liaison and negotiate with Suppliers, Manufacturers, Retailers and Consumers.

Keep track of Quality, Quantity, Stock levels, Delivery timeline, Transport costs and Efficiency.

Resolving any arising complaints.

Supervise, Coach and Train warehouse work force.

Meet Cost, Productivity, Accuracy and Timeline targets.

AMIKAT SERVICES INC.

BGC, TAGUIG.

Position- Account Manager from August 2013- August 2014

Managing company-client relationship.

Driving Investment from existing clients.

Representing company in client deals, providing customer support, upselling, technical assistance and general relationship management.

TELE PHILIPPINES INC.

MALL OF ASIA, PASAY.

Position-AT&T Accounts and Receivable Management from July 2012 – August 2013

Assure timely collections of payments due to company.

Monitor and report deviations from standard credit limits.

Manage cash applications to make sure all cash receipts are applied correctly.

Make recommendation to improve billing and collection procedures.

AIRCREW FLIGHT TRAINING ACADEMY

KALIBO AKLAN

Position-Accountable Manager from May 2009 - June 2012

Review financial statements, Training and activity reports, and other performance data of Instructors and students to measure progress of training schedule and to determine areas needing cost reduction and program improvement.

Manage staff, preparing training schedules and assigning specific duties.

Direct and coordinate Govt.organizations such as Immigration, department of foreign affairs, Civil Aviation Authority of Philippines.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

FREEMONT FOOD CORPORATION

DUMAGUETE CITY.

Position-Cashier from April 2008 - May 2009

Receive payments by cash or credit/debit cards.

Issue receipts, refunds or cash due to customers.

Guiding and solving queries of customers.

Maintaining Monthly, Weekly and daily transaction reports.

EDUCATION

Bachelor of Science in Criminology.

PERSONAL DETAILS:

Husband’s Name : Lalit Bhardwaj

Date of Birth : October 03, 1989

Passport Number : EC7977261

Place of Issue : Manila

Date of Issue : June 08, 2016

Valid Up to : June 07, 2021

I hereby declare that the above-mentioned details are True and Fact to the best of my knowledge and belief.

(CHEENEE JANE M. BHARDWAJ)



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