Customer Service Manager
Resume:
Angelina Sych Bachelor of Law 416-***-****
ac1woi@r.postjobfree.com
Professional summary:
Dynamic young professional with strong willingness to work in a stimulating environment, where I can apply and enhance my knowledge to serve the firm to the best of my efforts, with developed interpersonal skills of efficiency, problem-solving and work in a team. Related Work Experience
Customer Experience Representative 2016 - 2017
Greenwich Associates
• Provide an exceptional, professional, courteous, and efficient service for all basic customer service requests by phone;
• Resolved customer inquiries, concerns, and complaints either by referring to another staff member
• Provide surveys/questionnaires in order to receive customer feedbacks on different matters
• Conduct all required by the interview procedures through specific system
(Confirmit, DASH)
Receptionist/ Administrative Assistant 2016
Aurora Yonge Dental Clinic
• Greeted patients and provide any assistance or additional information
• Maintained patient database
• Arranged appointments, answered phone calls
• Was responsible for correspondence
• Handled cashier and cashed patients
• Maintained accommodating customer service in a high pace environment Paralegal 2013 - 2014
Kratos LLC, Kharkiv, Ukraine
• Performed legal and factual research and record
• Identified relevant judicial decisions, legal contracts and relevant legislation
• Organized and analyzed information from govern databases
• Prepared written reports, drafted legal documents including briefs, pleadings, appeals, agreements, contracts and legal memoranda help
• Prepared legal arguments, applications, declarations and motions
• Prepared correspondence check and edit legal forms and documents for accuracy
• Viewed and monitored new and updated laws and regulations;
• Maintained law library
Angelina Sych ac1woi@r.postjobfree.com 416-***-**** Sales assistant 2010 – 2011
PrimaVera, LLC
• Supported the Store Manager in the daily management and operations of the stores
• Communicated with customers across the counter and provided them with the utilities of their choice
• Coordinated with the stores accountant for accurate maintenance of the shop accounts, cashier,
• Managed inventory of the store, kept track of products gone out of stock and make arrangements for their replacement
• Performed duties as and when requested by the store manager
• Helped team-members in daily routine, helped with handling customer complaints, dissatisfaction and solved their issues
• Made sure that items are in stock available in stock Barista, Waitress 2010
Coffee Life, LLC, Coffee company
• Greeted customers entering the coffee shop to ascertain what each customer wanted or needed
• Assisted to the manager of the coffee shop
• Served drinks, different products to the clients
• Described product to customers
• Earned management trust by serving as key holder, responsibly opening and closing shop
• Politely assisted customers in person
Education
Global Business Management Graduate Certificate 2015 – 2017 Centennial College, Toronto, ON
Honours Bachelor’s Degree in Law 2008 – 2012
Yaroslaw Mudryi National University, Kharkiv, Ukraine Internships
Public Prosecutor's Office 2010, 2012
Worked on internship project based on prosecutors duties:
• Maintaining the charges in court
• Determine the main legislation principles of prosecutorial activity
• The legal documentation of the proceedings.
Angelina Sych ac1woi@r.postjobfree.com 416-***-**** Volunteer:
Construct Canada 2015 2015
Volunteered at the international matchmaking room, main stages, collected surveys, gave rewards and certificates to the main participants of the show. Empire Club Canada 2015
Volunteered at event “Women who lead”. Greeted VIP-guests, checked them in the guest list, assisted to the host.
Additional Information:
Languages: English, German, Ukrainian, Russian.
Computer skills: Microsoft Office (MS Word, Excel, Power Point), 1C: Office
(accounting database).
Contact this candidate