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Information Technology Customer Service

Location:
Fredericksburg, VA, 22401
Posted:
August 19, 2017

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Resume:

Objectives

Seeking a full time job

Education

Bachelor of Science in Business, Business Information Technology

(Option: Decision Support System)

Virginia Polytechnic Institute and State University, Blacksburg, VA

Cumulative GPA : 3.2

Dean’s List : Fall 2015, Spring 2015, Summer 2016, Summer 2017

Related Courses

Principles of Accounting

Principles of Finance

Computer Science, JAVA

Business Information Technology

Employment Experiences

Virginia Tech Transportation Institute Research Center

Position : Heavy Vehicle Simulator Technician

October 2016 – March 2017

-Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.

-Proficiency in word processing, spreadsheets and database applications.

-Provided documentation on start-up and first level troubleshooting of processes to help computer staff.

Team Member, Blacksburg VA

September 2014 – December 2015

-Greeted customers in a timely fashion while quickly determining their needs.

-Memorized over 30 recipes for work efficiency.

-Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

-Fast paced customer service in a high volume retailed store.

-Billing Specialist/ Sales Representative

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Involvements

Society of Asian Scientists and Engineers (Fall 2013 – Spring2017)

Church Orchestra Concertmistress / Praise Band Leader / Violin Private Teacher (Summer 2016 and Spring 2017)

Blacksburg Korean Baptist Church College Group Officer ( Fall 2016- Spring 2017)

Computer Skills

SQL, PHP, HTML, JAVA, Java script, JASON, AJAX, ASP.NET, Visual Studio

Advanced Excel: Excel Tables and Charts, Pivot Tables and Pivot Charts, Lookup Functions, Database Functions, Data Analysis Tools and What-If Analysis, RDBMS Modeling, Full life cycle development of major web applications, Apache Server

Basic VBA programming and User Interface development, VISIO

Language Skills

Korean (Native)

English (Fluent)

French (Proficient)



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