Manager Management

EDUCATION

Alison - Business & Enterprise Management Certificate; 2013

Program Management Diploma

University of the People - Business Administration(currently attending) 2019 (expected)

TECHNICAL SKILLS

MS Office (Word, PowerPoint, Excel, Outlook, Access, Project, Publisher), Maximo, SharePoint, Oracle Primavera P6, Rational, Internet/Intranet, Citrix, WebEx and AT&T iMeeting, Google Apps/Drive, QuickBooks, ATAAPS, DTS, Concur, Vidyo, Lync/Skype

EXPERIENCE

TEMP Positions – PMO Coordinator/SOP Librarian 05/2/2017 - Present

Provide project/contract related support to Operations Directors/Managers and Program/Project Managers for scheduled activities and project requirements. Build / maintain and coordinate contract deliverable schedules/calendars and track submissions against schedules and maintain document internal record/archiving database/site; provide oversight and reviews of Quality Management System (QMS) processes and procedures for those project/contract deliverables and other documents as needed. Build, modify and maintain Operations budget, checklist and QMS Operations/Project Management Handbook and policies. Manage new PM orientation training. Manage and provide Administrator/Editor protocols for SharePoint files and site content (SharePoint Management Support); Act as the coordinator for Field PMs that require support from HQ; Provide Travel Coordination and Support and facilitate the Weekly Activity Review (WAR). Perform oversight, management, and review of all Standard Operating Procedures (SOPs) and archive, document, and format in SharePoint, coordinate all reviews with SOP authors, IPT Managers, and delivery to government stakeholders.

VA OIT Program Management Office – PMO Risk Manager /Functional Analyst 10/2016 - 04/2017

Fulfilled the role of Team Lead and Subject Matter Expert (SME) by gathering information and studying the current procedures and perform gap analysis, and recommend solutions, document requirements, created and prepared reports/flowcharts. Provided schedule support for Project Managers, Developers, Testers, and VA Leadership. Tracked and updated the project closeout process and develop reports to identify closeout issues. Identified and reported project/program milestones and scheduled issues to leadership and developers to provide resolutions to ensure the successful execution of project. Primary support for IMS Schedule and provide updates to the MS Project master schedule, ensured project schedules are properly baselined. Robust understanding of Oracle Primavera P6 enterprise database management and administration. Oversaw the team projects and deliverables, resolve issues and concerns, facilitate change and management, monitor performance, discover variances and propose necessary actions. Prepared technical documents and other reports, and create training materials for existing users. Updated, created epic/user stories for reports, created and updated risk log in Rational.

National Institutes of Health – Administrative/Concur Travel Coordinator 06/2016 - 10/2016

Provided administrative support to Director of NIDDK programs and related processes by performing specialized tasks requiring continuing responsibilities for projects, ITAS timekeeping, questions and issues. Coordinated day-to-day office operations, including problem and conflict resolution, organization and prioritization of tasks, and response to requests. Produce templates for communications to facilitate the efficient flow of information relating to program activities. Managed file archiving, maintenance, and disposal in compliance with NARA and NIH regulations and policy. Document Specialist for all documents, spreadsheets, forms, reports (minutes), and standard operating procedures. Travel coordinator for Director, Deputy Director, and IC Directors. Maintained and updated data in NIH systems/databases, SharePoint and preparing reports. Processed purchase requisitions and oversaw office supply inventory in POTS system, and served as backup to Executive Office administrative staff.

VA Interagency Program Office – PMO Analyst, Program Specialist/Tech Writer 02/2016 - 06/2016

Managed and executed program support activities associated with the Director of the division and the Innovation Ecosystem Team. Managed financial forecasting to ensure schedule and cost alignment. Oversaw developing weekly, monthly and long-term detailed critical path schedules. Provided project support services including meeting/events planning, preparing agendas and meeting minutes, provided content for division newsletter publication, and logging and tracking action items and issues in JAZZ database system. Coordinated weekly and bi weekly report for leadership for review and submission. Facilitated Joint Exploratory Team meetings, created drafts of SOPs, designed PowerPoint presentations, strategic plans, and briefs. Reviewed computer system capabilities, workflow, and scheduling limitations with existing system and utilized data to provide statistical analysis on IOT criteria and return on investment for symposiums and seminars held. Studied existing information processing systems to evaluate effectiveness and develops new processes to improve production or workflow as required. Prepared technical reports, memoranda, and instructional manuals as documentation of program development. Managed data files on SharePoint.

NASA - Program Support Specialist 10/2014 - 12/2015

Concur Tier I Coordinator for travel plans and logistics, and prepare requests and reimbursements, and assist with budget tracking. Coordinated meetings (e.g., teleconferencing, Lync, WebEx and Vidyo) for the CISO/ITSD for IT meetings. Provided credible, cogent, recommendations to ITSD senior management on programmatic and administrative procedures of IT security. Coordinated security clearance requirements and submissions for external meetings. Managed filing, correspondence, and records management for the CISO/ITSD for IT, directed action items and prepare high level suspense packets for NASA Administration, reviewed and edited Congressional audits and high level report FISMA and CyberStat response submissions to OMB, DHS and Congress. Created and edited presentations, memos, and all documents requiring signature by Administrator. Maintained divisional office supplies inventory, managed Action Tracker in SharePoint, design PowerPoint dashboards, and assisted with onboarding and off boarding divisional employees. Provided preparations and logistical support for ad hoc tasks as required. Manage CIO Council meetings, notices, tasks/actions and submissions to OMB, OIG, and all other federal agencies as necessary. Document Content Specialist for reports, presentations, articles, and interviews, talking points for high level meetings and dashboard items, and external communications.

Fannie Mae - Executive Assistant/ Project Analyst 11/2013 - 10/2014

Oversaw all HIGH TRAM findings for remediation or risk acceptance. Achieved 78% submission and approval software asset rate for 1st quarter reporting. Communicated the registration process for software assets and process changes to the required organization area. Created reports and spreadsheets with updated pivot tables for bi-weekly submission to program directors and SVPs. Managed resource estimates, recommending organizational changes, and tracking resource expenditures and usage, and reconcile invoicing in compliance with ERRP database. Prepared and formatted information for internal and external distribution. Coordinated with tech owners and delegates for accurate review of software testing abnormalities, prepare semi- annual review testing reports, and coordinate with tech owners to obtain certification approval and assist with preparation for high level monthly portfolio reviews. Developed and updated standard schedule templates for projects and programs. Performed workload, and union impact analysis, and forecast needs for internal and external resources.

Department of Veterans Affairs/ (OSDBU) - Executive Assistant/Program Manager 08/2012 - 09/2013

Governed calendar management for internal and external meetings and managed the flow of information, formed professional development plans, performed dispute resolution, drafted and enforced disciplinary proceedings, served as principal management advisor and effectively coordinated the interaction between leadership and administrative staff. Served as a task manager for all action items and document control for all correspondence, memos, reports, presentations, and SOPs and organizational structure to maximize efficiency and effectiveness to support successful day-to-day operations, promoted team building, implemented quality improvements, and identified best practices. Created and implemented administrative pool team within 3 months and supervised junior level assistants which significantly impacted evaluation ratings by 45% performance improvement. Exercised independent judgment in appointing, promoting, transferring, suspending, discharging and adjudicating grievances. Program Manager - Oversaw NVSBC program communication and participation for Federal agencies and development of materials and training session procedures related to conference concepts, supervised event staff workload, and productivity, and project tasks due to the Director. Responsible for logistics relative to veteran small business programs and partnerships with the VA, involving the functions of supply, maintenance, transportation services, and facilities budget allocation and spending limitations.

Office of Performance Management/PIC - Executive Officer 04/2011 - 05/2012

Coordinated Focus Work Group to negotiate effectively with management officials to accept and implement Agency Priority Goals for POTUS’s PSD-9 initiative for Veteran’s homelessness, health benefits, employment, and education. Provided briefings and justification models/surveys to POTUS, Secretaries, and Under Secretaries on findings and goals as discussed and approved. Served as a task manager for all time sensitive taskers to include congressional testimonies. Designed PowerPoint and Microsoft project presentations, spreadsheets, matrix or life cycle timelines for all projects.

Office of Chief Information Officer Army MEDCOM - Executive Manager 12/2009 - 04/2011

Managed the operational schedule of the Chief Information Officer, developed and maintained the Chief's long-range calendar, coordinate travel logistics, receiving calls, take messages and routing correspondence. Handling email requests and queries appropriately, developed performance mechanisms for lower level administrative staff that resulted in a 30% increase in satisfactory performance improvement ratings, managing purchases, inventory control, quality control, storage, logistics and evaluations of processes. Handled personnel issues, controlled all videos and seminars from conferences and symposiums onto the Wiki site, management and design for CIO, CMIO, and all Division Branch Chiefs individual site pages. Served as key advisor and principal member of the Business Operations Office IMD. Developed comprehensive procedures and strategies for the internal and external integration of day-to-day and long-range projects, actions and improvement of procedural activities relating to the efficiency of AMEDD.

BAE Systems - Executive Assistant 09/2007 - 11/2009

Provided executive level support to Vice Presidents, managed operational schedules and acting as the Point of Contact between the executives and internal/external clients, travel itineraries, and all conference/briefings. Supervised the administrative team, provided recommendations to improve efficiency and effectiveness of administrative operations. Responsible for budget and fund allocation. Performed wide range of management and administration actions, processes, practices, techniques/methods and serve as principal SME for operations support. Maintained all timekeeping files and confidential personnel data, prepared data dashboards for the team leads for leadership meetings, assisted with policy and legislative issues on a day to day basis for the advocacy within federal and international government arenas to advance Defense position within the industry. Independently developed plans and methods for accomplishing the assignments and deadlines, informs supervisor of project status and major concerns and issues. Reviewed all projects for accomplished objectives and submits findings and recommendations for approval.

Pentagon/WHS - Executive Assistant/Program Analyst 10/2005 - 09/2007

Responsible for substantive administrative program support to WHS Reservation Program, filed reimbursement reconciliations for personal and business expenses, and developed organizational requirements for assessing program and/or project. Screened calls; managed calendars; coordinated travel, meeting and event arrangements. Maintained all files and confidential data, prepared Shipyard reports for the Executive VP, and acquisition reports for stakeholders. Performed personnel & data management and provided training for new and present Pentagon contractual employees, handled all FOIAs, RPAs for personnel action, designed employee packets, ordered supplies, maintained calendars and submitted 474 office services requests. Updated and uploaded work orders, vendor information, contracts, and punch lists in Maximo database system and created reports.

Park West Medical Center - Medical Administrative Assistant 02/2003 - 09/2005

Served as gatekeeper and administration support for President and Medical Director. Coordinated HIPAA training, assisted with credentialing, uploaded information into PEC Diabetes Collaboration system. Used automated information management systems to communicate and access information through local and distant networks and databases. Compiled excel reports for physicians, maintained/obtained laboratory licenses, Composed letters to physicians & medical corporations, in house & community institutions. Coordinated preparedness for JCAHO facility inspection. Provided strategic outreach communications throughout low-income communities to provide services for WIC, wellness care for children and women, and healthcare access classes and information. Synchronized local medical events/health information expos for the community. Maintained customer relations with community networks with other medical and community health facilities and stakeholders. Designed and managed the facility newsletter.

EBDI - Senior Administrative Officer / Assistant Supervisor 05/1999 - 02/2003

Arranged the Director’s schedule, sent memos, accepted visitors, reviewed and responded to incoming emails and inquiries. Oversaw the implementation budget management program, developed client database to log-in and track complaint progress from community residents, balanced departmental funds, analyzed and prepared cost calculations, developed cost cutting plan. Maintained all contracts and regulatory requirements for housing rehabilitation, construction companies, housing maintenance, and city local housing code officers, utilities for all EBDI office sites, and controlled maintenance for video/conferencing equipment and office machines. Developed plans for cost optimization of resources, and risk identification and mitigation. Assisted with building workforce, managed organizational budgets. Handled office supply inventory, negotiated leases and purchasing agreements preparing reports and financial data to Board. Assisted with drafting SOP manual for demolition and abatement practices for housing and construction Superintendents. Researched and registered team members for OSHA training and certification, managed completion recorded certification and licenses. Directly supervised staff; oversaw promoting, transferring, suspending, and discharging personnel, approved PTO/vacation, and established performance standards.

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