Manager, Chef, Office Manager, Project Manager

BROOKE WELLS

***** ******** ****., *****, ** ****8 **************@*****.*** 302-***-****

MANAGEMENT PROFESSIONAL

Results driven professional with a progressive management career in the hospitality, real estate and retail industries, with emphasis in project management and customer service. Highly effective communicator with proven ability to build long term relationships with clients and staff by establishing a high level of confidence and trust. Skilled at developing and executing targeted business initiatives that drive customer growth and retention.

CORE LEADERSHIP QUALIFICATIONS

Operations Management – Project Management – Staff Training & Development – New Business Development – P&L/Budgeting/Cost Control – Consultative Selling Strategies

EXPERIENCE

MANAGER- ROSENFELD’S JEWISH DELI 2016 TO PRESENT

Created and developed all back office documents for inventory and menu costing and analysis. Developed all training materials and company handbook. Hired and trained all staff for the opening of the new restaurant. Manage daily operations and human resource responsibilities for the restaurant and deli.

MANAGER- PANERA BREAD -- 2012 TO 2016

Maintained daily operations of a 4 million dollar restaurant thru staffing and product management. Created and presented ongoing training for staff to keep abreast of menu and procedural changes. Managed the restaurant P&L by exceeding budget objectives without sacrificing service or quality.

MANAGER- BOB EVANS -- 2011 TO 2012

Managed the operation of the business thru proper staffing and training. Ensured profitability of a multi-million dollar operation by maintaining appropriate inventory to meet business needs.

CHEF/GENERAL MANAGER- THE CAFÉ – 2010 TO 2011

Handled the daily operation of the restaurant and the creation and implementation of the menu and menu items. Maintained inventory for maximum profitability and appropriate product availability.

OFFICE MANAGER/LICENSED AGENT- DELAWARE REALTY GROUP – 2003 TO 2010

Maintained the daily operation of the office focusing on driving revenue growth. Handled projects such as brochure creation, advertising, client retention, accounts payable & receivable and compliance of Federal, State and local regulations.

CHEF-SYDNEY’S BLUES & JAZZ RESTAURANT – 2002 TO 2003

Managed the restaurant kitchen with focus on increasing revenue by providing exceptional quality food both in taste and visual creativity. Provided leadership and direction for the kitchen staff in relation to food preparation and presentation.

EXECUTIVE CHEF- KINGS CREEK COUNTRY CLUB – 2000 TO 2002

Oversaw the operation of the club restaurant and catering facility while maintaining profitability of the department. Created and presented event programs outside the club membership to increase profitability with catered events.

CATALOG SERVICE MANAGER – SAKS FIFTH AVENUE – 1996 TO 1998

Ensured transfer and implementation of company policies and procedures from the original New York facility to the new center in Aberdeen, Maryland. Managed the daily operation of a multifaceted call center service department. Ensured that catalog products are transported in a timely and cost effective manner.

PROJECT MANAGER – MCI – 1986 TO 1993

Handled any and all projects assigned to the Consumer division. Ensured research and results are compiled and presented in an efficient and timely manner. Investigated and ultimately spear headed the Verizon project that provided a cost savings of approximately one hundred thousand dollars to MCI’s bottom line.

EDUCATION

SERVE SAFE CERTIFICATION

REAL ESTATE LICENSE – State of Delaware Professional Regulation

REAL ESTATE CONTINUING EDUCATION – Sussex County Assoc. of Realtors

REAL ESTATE LICENSE CERTIFICATION – Delaware Tech.& Comm. College

BACHELOR OF ARTS – Towson University

ASSOCIATE OF ARTS – Harford Community College

COMMUNICATION

I have extensive experience in project research, presentation and facilitation from a two hundred person event to an intimate client meeting. I have provided training in sales and service in a variety of business settings.

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