Technical Support Active Directory
Resume:
JOSEPH DIPIETRO
**** *. ******** ******, ************, PA 19134
********@*****.***
OBJECTIVE:
To secure the position of where my experience, proven technical abilities, communication and leadership skills can be fully applied.
SUMMARY OF QUALIFICATIONS:
●Excellent planning, organizational and problem solving skills with more than Fourteen years of successful professional experience including substantial experience as Broadband Data Technician/CommTech III with Comcast.
●Excellent Remote Support skills utilizing a wide variety of remote connection software tools.
●Earned CompTIA A+ Certificate/Network Technology Diploma from Computer Learning Centers.
●Outstanding customer service and interpersonal skills. Able to develop a rapport with diverse individuals including clientele, staff and management on all levels.
●Can assimilate new concepts quickly, present complex technical knowledge in simple understandable manner, provide training to end users and develop solutions which dramatically increase efficiency and productivity.
●Technical expertise in hardware/software installation.
●Working knowledge of all Windows desktop and server OS, Office 200*-****-****, Macintosh.
●Experienced installation of CPU, Motherboards, Hard Drives, Memory, Monitors and peripheral equipment.
CAREER HIGHLIGHTS
SEPTA
Oct 20-March 1st Technical Support Programmer
SPECIFIC RESPONSIBILITIES
Implements Microsoft Windows Desktop operating systems/and Server software including new releases and periodic maintenance to meet SEPTA's specific Client/ Server computing needs, including web servers, FTP sites, domains, clusters and Meta-frame (remote access) implementations.
Supports development and administration of information security practices for the protection of Authority data within the Windows Desktop and Server environment using knowledge of Active Directory.
Maintains Microsoft Windows Desktop and Server networking capabilities using TCP/IP and LAN/WAN routing systems.
Assists with computer operations within all groups of the Information Technology Department and other technical support personnel in the use of Windows Client/Server systems and utilities.
Resolves problems in Microsoft Windows Desktop, Server, and Client/Server environments. This includes interfacing with customers and other internal/external service support agencies as required.
Maintains a comprehensive knowledge of existing Microsoft Windows Desktop and/Server operating system software, Mobile View Video systems software/applications and operational techniques through on-the-job training, review of technical publications, and technical seminars.
Performs system diagnostics and troubleshooting in accordance with established Authority and industry methods and practices.
Facilitates the expansion, operation and maintenance of the technical infrastructure including computers, laptops, mobile devices and Vehicle Video Systems' deployment for DVR's, wireless access point and associated servers which support the programs on-board surveillance camera operation.
Supports the central capture/transmittal of requested video by Legal staff from equipped vehicles to authorized management personnel for the review of video of interest data.
Performs repair, maintenance and installations for all types of network components and endpoint hardware (switches, hubs, routers, servers, computers, Digital Video Recorders', wireless access points, thin clients, Kiosk terminals, printers, etc.) throughout the Authority's operating region/facilities/fleets.
Receives, logs and processes trouble related reports from network users and related service providers. Maintains incident reporting and history via the problem management system.
Initiates corrective action in cases of user/network component/service degradation or failures. Interfaces with users, functioning as problem resolution resource.
Performs first level problem determination and resolution for network problems initiating escalation protocol for any problems which cannot be immediately remedied.
Ensures system efficiency and reliability through constant monitoring of system performance by using appropriate software applications.
Creates and distributes reports from the problem management system.
Notifies users of installation progress/ schedules/problem resolution updates and network/system outages.
Performs other duties as assigned, including on-call coverage/response to service, delivery and/or restoration issues.
Amtrack / Go2IT, Staffing (Contract Project) 30th street station.
Feb 1- June 21st 2016
Performed all functions of an Amtrak desktop/deskside support engineer
Completed 5-10 service tickets daily using Remedy Ticketing system.
Completed 1-3 PC refreshes per day, took old laptop/desktop, backed up user profile using MS USMT (email, documents, programs). Imaged new laptop/desktop, deployed all needed apps, re configured user profile from backup.
Dechert Law Firm llp/ Becker Staffing IT services. (Contract Project) Center City Phil.
Jan 2-31 2016
Windows 8 Deployment team.
Imaged 10-20 laptops per day for Windows 8 migration
Configured 5 user profiles per day on new laptops.
Configured users email accounts, installed office 2013 suite, and deployed packaged applications to new laptops.
PENN MEDICINE, UNIVERSITY OF PENNSYLVANIA, PHILADELPHIA, PA 2/01/15-2/31/15
Imaged over 20 desktops daily and all-in-ones lenovo systems to UPENN Win 7 OS
Installed over 200 monitors to newly constructed medical offices
Troubleshoot connectivity on network ports to ensure access to Penn networks
Worked with Team leads to complete projects at different locations
Troubleshoot and Work with Desktop support team to resolve any application and hardware issues.
CHILDRENS HOSPITAL OF PHILADELPHIA, PA 11/04/2013 to 01/29/2014
Desktop Support working for the Device Administration Facilities Implementation Team.
Primary task is to refresh computers throughout the CHOP Enterprise.
Experienced working in a fast paced environment. Above average Windows Operating System knowledge. Also strong in network printing.
Artech/IBM/Amtrak (Contract Project)
Philadelphia PA 04/22/2013 to 10/07/2013
Windows 7 deployment team:
Upgrade Desktop and Laptop computers from Windows XP to Windows 7 using standalone and SCCM deployment
Backup and restore user data
Restore connectivity to Printers both local and network based
Install additional software that was not in the upgrade image for some users
Estee Lauder Inc. Bristol, PA ( 2011-2012)
Desktop Support Technician
●Provides troubleshooting assistance and ticket resolution for personal computer users.
●Provides remote support to users via phone, and remote connection software.
●Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs.
●Conducts diagnostic reviews as requested by customers in order to identify and correct any problems.
●Assists with computer studies, projects, and implementation of policies.
●Researches, analyzes and provides hardware/software quotations, ordering information and other purchasing information to users to assist in ordering needed equipment.
●Travel to remote sites to troubleshoot, and resolve hardware issues.
●Performed troubleshooting and repairs to corporate LAN, and Company servers.
●Utilized Remedy ticketing system to track trouble tickets.
Pinnacle Foods Corporation Cherry Hill, NJ / (2010-2011)
Technical Support/Help Desk Specialist
●Utilize Active Directory to create users, Exchange e-mail accounts, computers, security groups, distribution lists, unlock/reset user accounts.
●Provide remote Phone and Computer support to end users.
●Administrator of Unix accounts on Unix\AS400, Troubleshoot client Cisco VPN issues.
●Configure Citrix environment for end users
●Image desktops/laptops computers .
●Monitor servers/services locally and remotely
●Monitor daily help desk issues using Numara Footprints Client.
TechWise Group Wayne, PA / (2009-2010)
●Install, upgrade, troubleshoot, and maintain 70 workstations onsite
● Provide level 3 helpdesk support to all users.
● Provide support on all third party applications such as AOD, REPS, and Novatime
●Provide remote support using the Zenith Portal system.
● Mitel IP phone system administrator
● Primary onsite System Administrator for Evergreens Retirement Community
Helion Automotive Technologies Warminster, PA / (2008-2009)
Network Administrator/Systems Engineer
●Jointly administer the Microsoft Active Directory and Exchange 2003 server environment(s). .
●Provide second and third level helpdesk support, technical support expertise and internal help services to all users.
●Operate in scope servers including general housekeeping, storage management, user administration, backup & recovery.
●Provide network support for clients in PA, NJ, MD, either remotely, or by going onsite.
●Use ConnectWise, and Kaseya to track tickets, and remotely manage servers/Pc’s, and deploy packages/run scripts
●Configure Dell PowerEdge servers, as Domain Controllers, and Terminal Servers. Set up Active Directory, DHCP, and DNS for servers.
●Configure/Install/Troubleshoot Cisco products, including PIX/ASA firewalls, Catalyst switches, Routers, and wireless access points.
●Install/configure/deploy desktop computers to end users, and train them on how to use their products.
●Manage user accounts on the BES Blackberry server, resolve Blackberry related issues.
PLAY AND LEARN CENTERS, Fort Washington, PA
MIS Technician (2006-2007)
●Perform computer/server maintenance operations including installation, upgrade and repair at 15 satellite Pre-school centers in Montgomery and Delaware counties.
●Confer and educate end users about how to solve existing system problems.
●Diagnose and troubleshoot computer issues, replace defective components, maintain and administer
Computer networks.
●Recommend changes to improve systems and network configurations/determine hardware or software requirements.
COMCAST, Philadelphia, PA
Broadband Data Technician/Comm Tech III (2001-2005)
●Successfully completed 12-20 service calls daily to ensure quality service to residential and commercial clients.
●Performed installation, upgrades and repair of Wireless Networking and High Speed Internet.
●Recognized in formal performance evaluations for meeting and exceeding daily service quotas,
Dependability, customer rapport, technical proficiency and ability to lead by example.
●Earned Modem and HDTV Certification
CNL CASH REGISTER, Bensalem, PA
Field Technician (2000-2001)
Performed installation, upgrade and repair of NCR computerized electronic scanner at major food markets, convenience and neighborhood stores throughout five county area.
Key Accomplishment: Consistently met and exceeded service goals; resulting in salary increases.
WORDSWORTH ACADEMY, Fort Washington, PA
MIS Technician (1999)
●Perform computer/server maintenance operations including installation, upgrade and repair.
●Confer and educate end users about how to solve existing system problems.
●Recommend changes to improve systems and network configurations/determine hardware or software requirements
●Diagnose and troubleshoot computer issues, replace defective components, maintain and administer
computer networks.
EDUCATION
Computer Learning Center, Cherry Hill, NJ
Network Technology Diploma, 2000
Key Accomplishment:
Earned Magna Cum Laude status, G.P.A. 3.8
CompTIA A+ Certification
Delran High School, Delran, NJ
Academic Diploma, 1989
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