Customer Service Representative

************@*****.***

404-***-****

MYRTICE A. ASKEW-BROWN

SUMM

ARY

Payroll Technician/Customer Service Representative highly effective in handling confidential information and the accuracy processing of all aspects of pay, maintenance of payroll records and the completion of related reports pertaining to civilian employees of the Federal Government.

HIGHLIGHTS ABILITIES

Strong Problem Solver Filing and Data Archiving Pleasant Demeanor

Customer Service-Oriented Self-Directed Analyze Information

Excellent Communication Skill Meticulous Attention to Detail

Invoice Processing Results-Oriented Data Entry

PROFESSIONAL EXPERIENCE

PAYROLL TECHNICIAN/CUSTOMER SERVICE REPRESENTATIVE, DEPARTMENT OF ARMY

09/1976 – 08/2011

Review time sheets, wages computations and other information to detect and reconcile discrepancies. Process paperwork for new customers. Verify attendance, hours worked and pay adjustments and post information onto designated records. Compute wages and deductions and enter data into payroll system. Interactive with customers to provide information in response to inquiries about payroll/leave issues. Service, handle and resolve complaint. Determine the customer issue, offer possible solutions or provide follow-up as needed. Resolve customer service or payroll complaints by performing activities such as, pay/leave audit and pay/leave adjustment. Refer unsolved customer grievances to designated departments for further investigation. Keep records of customer interactions, record details of inquiries, complaints and comments, as well as action taken. Resolve diffused irate customers. Other duties assigned.

EDUCATION

SAINT LEO COLLEGE NO DEGREE

Accounting I, Accounting II, Mathematic, English, Economic I and History

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