Sharon Bodie

Project Management & Finance Analysis Professional

*** ***** **., ******, ** 77995 H: 361-***-**** / C: 512-***-**** email: ac1weg@r.postjobfree.com

QUALIFICATIONS & ACHIEVEMENTS

Project Management

Process Design & Reengineering

Finance Analysis

Systems Development Life Cycle

Business Development

Client Management

Change Management

Strategic Planning

Learning & Development

Staff Development & Leadership

Milestone Completion & Management Reporting

15+ years of extensive Project Management, Project Coordination, Program Management and Finance experience with a proven track record of success.

Set-up process for billed-in advance fixed-fee orders for the GICS ICS project group; reached our goal and helped new members by reaching 95% compliant on all projects.

Establish project scope by studying strategic business drivers; discover and validate business requirements and parameters; advise company regarding finance trends related to business solutions.

Exceptional interpersonal and communication skills with proficiency to promote confidence and build and maintain strategic client relationships while interfacing positively with people of diverse backgrounds.

Expertly review project proposals and plans, determining time frames, funding limitations, procedures, staffing requirements, and allotment of available resources.

As a Federal Order Management Representative for Dell, Inc., directly responsible for processing orders for the U.S. Government ($3B a year in product and services); maintained a relationship with multiple business partners to expedite resolutions for customer, including Contracts, Legal, Finance, Project Managers, Inside Sales Representatives, and Area Executives.

Expertly drive the project management engineering efforts ensuring extensive support of the goals and objectives of the organization; work directly with functional units to assist with the implementation of projects.

Utilize strong mathematical and analytical skills.

Demonstrated knowledge of, and supported, the mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.

PROFESSIONAL SUMMARY

Enthusiastic Project Manager and Finance Analyst with 15+ years’ experience within highly competitive and diverse businesses. Excellent functional and technical project management skills to initiate groundbreaking programs delivering large revenue gains; including project planning and budgeting, scope management, risk assessment and mitigation, and finance management. Exceptional manager and critical thinker who can learn quickly, solve problems, and produce immediate contributions in business operations.

KEY SKILLS & AREAS OF EXPERIENCE

PROJECT MANAGEMENT: Identifying and managing milestones, dependencies, and bottlenecks by creating production standards, gathering initial user requirements and generating/refining specifications for the development cycle.

TECHNICAL: Proficient with Microsoft Office Suite, including Excel, Word, Outlook, PowerPoint, Access, Visio, 10-key calculator, GetPaid, Changepoint, Salesforce and Oracle.

CAREER EXPERIENCE

Tan Check/Dell Technologies 02/2016 – 04/2017

Reference Analyst

Dell’s Reference Program supports our customers and account teams in identifying suitable customers to support customer calls for RFPs and tenders.

Works closely with global sales teams to support their requests.

Supports continuous program development identifying campaigns to identify reference accounts for new focus areas.

Key member of the team supporting the program lead exclusively.

Continue to develop the Reference Program a recently launched new tool supporting the sales teams. My role plays a critical part in the success of the program in its growth and success.

Sutherland Global Inc. 11/2014 – 10/2015

Team Manager for Order Management/Quality Assurance Google

High Volume Order Processing, including heavier workloads at end of quarter.

Assisting with the launch of the online process for EDU Chromebook orders.

Provide support to Google sales reps

Enter orders into Oracle and opportunities into Salesforce for processing.

Audit the forms to confirm all information is captured and all data needed is complete.

Forward discrepancies back to the Google sales reps

Provide service to Google customers who have procured devices directly from Google, as needed.

Assist with streamlining order management procedures and building a high velocity sales process. Assist in any other duties as requested by management.

Work on projects to make order processing more proficient.

Present presentations before management

Dell Inc., 08/2012 – 02/2014

Project / Program Management Analyst

Expertly served as Assist Project Manager, maintaining financial health of projects, including budget management, entering time and expenses for time and material projects, change Orders on projects and managing non-customer facing projects.

Trained six new members hired from the US and Guadalajara on project administration, budgets, and Changepoint.

Ensured all invoicing was completed by end of quarter for all billed in arrears projects.

Maintained budget to make sure we stayed within the margin and didn’t go over; escalated when budget was getting out of hand.

Coordinated meetings with team members to go over projects.

Interfaced with partners to capture timesheets, expense reports, and other project documents.

Created Dell orders to pay partners, invoiced customers and assisted with general Changepoint administration on the projects.

Verified billing roles and ensured rates were correct, met bi-weekly with Project Managers to review project budgets and made sure practice offerings were correct on projects; Worked end of quarter activities.

Dell Inc., 04/2011 – 08/2012

Project / Program Management Analyst

Provided back office support for the Project Manager, responsible for daily services project intake of new projects, Set-up and validating project’s budget.

Provided support through online mailbox when required and tracked project compliance to Dell Project Management Framework.

Charged with engagement and project closures in Changepoint and ensured project documentation compliance; subject matter expert for Changepoint.

Held Team Lead position for Post Sales Intake and trained members on the processes for post sales intake Held training sessions with the team on navigation through Changepoint.

Trained in other Dell tools with the team to help better leverage understanding of orders.

Routed customer service emails and Assisted in the UAT testing quarterly for managed deployment.

Handled escalations through emails or calls and worked to increase self-productivity and process improvements.

Dell Inc., 05/2009 – 04/2011

Federal Order Management Representative

Directly responsible for processing orders for the U.S. Government ($3B a year in product and services).

Worked as a “filter” to ensure all orders are processed within the Federal Government’s Guidelines and Contracts, including TAA, ESTAR, and Contract Compliance.

Provided stellar Customer Experience by working directly with external and internal customers on a daily basis; coordinated and facilitated conference calls to train customers and help work escalated issues.

Helped government entities with the online ordering pages, ensuring orders would flow through without falling out.

Continuously evaluated and improved processes within our organization as well as best practices for our customers to ensure necessary requirements to reduce cycle time and compliance issues.

Maintained a relationship with multiple business partners to expedite resolutions for customer issues for example, Contracts, Legal, Finance, Project Managers, Inside Sales Representatives, and Area Executives.

Dell Inc., 06/1998 -05/2009

Federal Collector

Responsible for audit measures to ensure compliance with corporate policy of accounting.

Maintained $17M portfolio, and reduced bad debt reserve from $2.3M to $300K in FY09.

Managed ongoing project for K-12 grade segment that included planning and implementation of government funds to schools in FY01-FY03.

Reconciled $14M of bad debt on major governmental program with a 98.5% collection for K-12 segment in FY01.

Responsible for planning and implanting complete resolution on complex government subsidized program FY01.

Yellow Belt Certification for BPI on Public Collections Proficiency

Participated in Kaizen to improve processes for government program SEWP in FY10.

SEWP rating increased from green to blue for exceptional rating.

Drove improvements with National Institutes of Health’s online Premier Page; SEWP rating increased from green to blue for exceptional rating.

Austin Regional Clinic 06/1996 – 05/1998

Account Representative

Filed and maintained claims for 180 doctors in different specialties and processing 2000 appealed claims from insurance companies monthly.

Approved patient accounts for third party collections.

Balanced and entered insurance checks totaling an average of $20M a week.

Reported to Supervisor write-offs that needed initiated on customer accounts. Attended medical billing classes for continued learning.

EDUCATION / CAREER DEVELOPMENT

University of Phoenix 2016-2017

Masters Business Administration with Concentration in Project Management

University of Phoenix 2006 - 2013

Bachelor’s Science Business with Concentration in Accounting

Western International University 2003 - 2005 Associates Arts in Business

Angelina College 1990-1991

Medication Aide Certification / Certified Medication Aide

Allied Health Careers 1991 - 1993

Certification Medical Assistant / Certified Medical Assistant

AWARDS

Silver award for SEWP in Customer Experience Q3FY10

Silver award for Microsoft/Federal Project Q3FY06

Significant Achiever Q1FY05 and Q3FY06

Assisting to train India

Developing a process for E-Rate, a government subsidized program.

Yellow Belt Certification for BPI

References Provided Upon Request

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