Customer Service Manager

Bertha Ventura

**** ******* ******* ** *******, Texas 77071

Mobile: 832-***-****

email:ac1we3@r.postjobfree.com

Education

Yes Prep Gulfton-Houston, Texas (August 2014-August 2017)

●GPA:3.91

●Three year curriculum

Marian High School-Houston, Texas (September 2017-December 2017)

●GPA:3.96

●Graduated December 2017 with High School diploma and Cum Laude being top 10%.

Experience

HEB-Houston, Texas (September 2015-August 2017)

●Assistant Service Manager- Responsible for coaching my new coworkers whether it was cashier or bagging; showing them what was expected of them and seeing opportunity for areas of improvement. Having to lead by example by giving all customers the same experience. Having to ensure that if they say no that they get a manager that can say yes to the customer so the customer gets a great customer experience every time they come to the store. Also, I was also very efficient on other departments for example I worked produce shelf edge overnight. In addition to those departments I also worked as a bookkeeper making sure the tilts had enough change so my cashiers could have change to give to the customers. When I opened in the morning had to make sure the money that my closing bookkeeper put in the computer was the amount that was there and it worked the same for when I was the closer. I had to make big number deposits and make sure that it was picked up and that the deposits of checks and lottery were correct.

Snap Kitchen-Houston, Texas (May 2015-August 2015)

●Packaged food and had to make sure the locations each had enough for so they would not run out and made sure the drivers sign and took the packages to the right location. I had to put labels and make sure the food was still good for use.

Babysitter-Houston, Texas (January 2014-Present)

●I would babysit a 4 year old and a 9 month year old. I would have to cook small meals from them and go along with the schedule the mom had for them. I would sometimes stay until night until the mom or the dad came. I was available to stay in some nights when they were off at a business trip. I would do light and heavy housekeeping as well.

Skills

●Fluent in Spanish and English

●Conversational in French took a year basics

●Conversational sign language had a summer opportunity

●Customer Service

●Bookkeeping

●Basic skills for Microsoft Excel and Microsoft Word

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