Caroline Wilson

803-***-**** . 803-***-**** ac1wdq@r.postjobfree.com Columbia, SC

Cross-cultural bilingual communicator with over 15 years of experience who possesses excellent communication and interpersonal skills with the natural ability to communicate, manage, and supervise people. Significant knowledge and expertise in MS Office Applications, the use of computers, and demonstrated ability to adapt to new equipment and technology. A seasoned and versatile professional who is resourceful in solving problems and maximizing resources.

Customer Service

Records Maintenance

Coordination

Project Review

Strong Sense of Urgency

SAP, Documentum

Data Entry Systems

Scheduling

Data Collection

Report Generation

Leadership Management Skills

Expense Reporting

Professional Experience

Proctor

Prepare the examination room and test materials before examinees arrive.

Ensure that testing areas and environment is suitable for all test takers.

Knowledge of materials and equipment used by test takers during testing period.

Check test takers identification and other information.

Ensure that they have an itinerary to follow course assignments.

Provide test takers with testing instructions. Maintain the academic integrity of the test.

Knowledge of SCANA’s computer training database, software applications, and internet.

Knowledge of SCANA’s tests testing policies, rules and regulations of the exams to enforce them effectively. Fitness for Duty Training.

Records Coordinator/Supervisor

Directed, updated, and monitored the Consumer Information System daily to ensure documentation was up-to-date.

Organized daily assignments to the records assistant and ensured that documents were properly filed.

Conducted monthly audits, provided finding reports and worked with other department heads on corrective actions.

Worked with Direct Support Staff and Coordinators to ensure all records were completed and accurate.

Manage and preserve all fiscal and archived hard copy and electronic file integrity to achieve successful audits. Greeted and provided high level of customer service to guests.

Bilingual Clerk/Counselor

Greeted, interviewed, and workup patient's charts, schedule appointments, collected fees for service, answered phones, obtained confidential information from patients, entered information into computer, and utilized filing system to retrieve and file paper work. Accurately prepared medical records for nurses.

Bilingual translator - English/Spanish (translate for nurses and nutritionist and WIC clients).

Provided one on one birth control counseling and STD prevention to both English and Spanish speaking patients. Participated in outreach projects related to family planning goods and services.

Participated in outreach events such as health fairs and Teen Maze for birth control education and awareness.

Engineering Qualification Coordinator

Utilized PowerPoint, Word, and Excel to manage and maintain monthly qualification activities.

Bilingual Product Compliance Administrator

Completed research, analyzed and gathered information to submit to government agencies.

Account Resolution Associate

Successfully led key projects which resulted in all invoices submitted before deadline.

Senior Administrative Assistant/Personnel Manager

Warmly greeted customers, front desk, gather, analyze, and summarize filing.

Answered incoming and made outgoing calls to provided information while using the company's database to research and solve and scheduling appointment issues.

Compose memos, research projects as requested and created reports.

Participated in the recruitment process, including Spanish speaking applicants.

Utilized PowerPoint, Word and Excel to manage and maintain monthly scheduling status of qualification-related activities.

Resolved customer complaints, delinquent payments and researched account discrepancies.

Data and Product Research Administrator

Monitored multiple databases to keep track of invoices. Planned and executed invoices submissions.

Researched data of employee records, transferred data between programs, and processed relevant queries. Communicated to Business Leads any foreseen issue when transferring or researching data.

Kept track of databases and coordinated general project management support with successful results. Completed research, analyzes and gather information to submit to government agencies.

Document Specialist

Reviewed and provided comments on the adequacy of documents cure any deficiencies.

Organized and code all documents related to due diligence for database upgrade.

Planned and executed the Documentum project.

Communicated any foreseen issues, and updates in the database.

Project Coordinator

Created functional Excel spreadsheets, use of Oracle, SharePoint, and Lotus Notes. Maintained and kept track of active project databases

Coordinated general project management support with successful results.

Clinical Research Associate

Participated in the IRB submission process: Investigator's Brochure Transmittal Letter, Informed Consent, expense reporting, travel arrangements, hotel reservations, and create invoices.

Senior Clinical Trials Assistant

Plan and execute customer request and successfully lead key projects which resulted in all clinical documents submissions before deadline.

Maintain Administrative Clinical, Master and Investigator Files; use clinical database to update electronic submissions. Knowledge of Electronic Data Capture; generate technical data.

Provide administrative support to managers and department heads; database importing, exporting, queries. Processed documents through the Lotus Notes and Documentum.

Data clean-up, bar-coding, prepping, document preparation, formatting, regulatory file verification.

Employment History

Proctor, Spherion Temporary Agency & SCANA, Jenkins Ville, SC 01/2017 – 04/2017

Records Coordinator/Supervisor, Georgia Options, Bogart, GA 08/2015 – 07/2016

Bilingual Clerk/Counselor, Clarke County Health Department, Athens, GA 03/2015 – 08/2015

Engineering Qualification Coordinator, Kelly Services & J&J, Athens, GA 04/2014 – 08/2014

Account Resolution Associate, Snelling Staffing & Ricoh, Lilburn, GA 12/2013 – 03/2014

Data and Product Research Specialist, Pareto Staffing & Alcon Pharma., Atlanta, GA 04/2013 – 11/2013

Bilingual Product Compliance Administrator, Cadillac Jack, Duluth, GA 05/2012 – 09/2012

Project Coordinator, Goodman Networks, Alpharetta, GA 10/2011 – 05/2012

Document Specialist, Pro Staff Temp & Abbott Pharmaceutical., Atlanta, GA 12/2009 – 10/2011

Senior Administrative Assistant/Per Mgr, Snelling/Randstad, Lawrenceville, GA 11/2008 – 12/2009

Clinical Research Associate, Given Imaging, Inc., Duluth, GA 03/2008 – 08/2008

Senior Clinical Trials Assistant, Quintiles, Inc., Atlanta, GA 07/2007 – 03/2008

Senior Clinical Trials Assistant, Johnson & Johnson – PRD, Raritan, NJ 07/2002 – 04/2007

Education & Credentials

Associate Degree, Business Administration, Katharine Gibbs College, Livingston, NJ

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