Professional Summary

**+ years of experience in the field of Quality Assurance of Web applications and Mobile Apps

Certified CTFL (ISTQB), Agile Certified Scrum Master and Scrum Tester, working towards PMI-ACP

Proven track record of successful implementation of projects in IT/Real Estate/Retail/Accounting & Taxation domains such as Distributor Management System, MyHayyak Loyalty Program, Event Management Platform, R$ocks (Formerly ESOP management system), Splash/Cutter Mobile App Implementation, Teraview Systems, Land Administration System – New Generation Teraview (LAS-NGTV), WRITS, WebAnalytics POC, EasyACCT, HCL Test Management Tool

Successfully delivered the project as Scrum master being executed in Agile methodology

Extensive experience in mentoring end users in application areas & managing team of 13 QA testers

Extensive experience in writing testing documents: test plans, test strategies, traceability matrix, test cases/scenarios and regression suites creations per each application

Extensive experience on BAT on multiple large size projects in e-Commerce/Retail and Real Estate domain

Extensive experience in handling Quality Assurance and Business Process Improvement initiatives using SDLC, Waterfall methodologies

Hands-on experience in TDD (Test driven development) and BDD (Behavior driven development) approach

Proficient in backend & front-end testing, Functional Testing, Integration Testing, Performance Testing, Regression Testing, System integration testing, UAT Testing, security testing, cross browser testing, cross platform testing, data conversion, data migration, data mapping, data validation and automation testing.

Proficiency in the following applications: Excel, Word, PowerPoint, Access, Visio, MS Project, HP Quality Centre, JIRA, Confluence, IBM CQ, HP Test Director, Microsoft Outlook 2007, Quality Center 9.0, Quick Test Professional 9.0, Java 1.5, JSP 2.1, Flash 7, HTML 4, XML, MS Excel 2003, MS SQL Server 2014, TOAD 10.0 and Windows NT 4.0 Visual Studio 2005, Internet Explorer 11 & Firefox 1.5

Experience with QA Methodology & QA Validations to ensure the QA Control practices followed.

Ability to work on multiple projects by competing priorities to meet deadlines in a fast-paced environment.

Extensive experience in POS transactions, EMV, payment processing along with non-functional testing such as failover, operability, security, performance, recovery, usability and scalability testing.

Strong ability to manage stakeholder expectations and setting the right expectations

Experience in attending JAD sessions with business stakeholders, Sr. BA’s and development/QA teams.

Strong ability to liaison between business area experts & the development team including 3rd party vendors

Strong excel skills on reporting, pivot table and VB Macros, Capable of working with minimal leadership Extensive experience in mentoring and coaching end users in different application areas.

Highly organized and Strong critical thinking, impact analysis and problem solving skills combined with a positive Self-motivated and willing to work with minimal supervision in a rapidly changing environment

Professional Experience

Position: QA Lead

Techno Plastics Industry L.L.C., Oman Jan 2017 – July 2017

Project – Distributor Management System

Techno Plastics Industry used Microsoft AX Dynamics to manage all the orders placed by Distributors/Resellers. But orders were received in the form of excel sheet template which was then manually entered into the ERP system so they wanted a portal which can be used by Distributors, Resellers to place an order instead of age old excel sheets and then this portal communicating with ERP to send and fetch the data allowing the Dist. /Resellers to check the order status at run time. Dashboard was also provided to the end users to give them a quick update about the facts that might be useful for them like Orders in Progress, Discount Margin (if applicable), and Amount to be paid.

Key Responsibilities:

Involved in major project from beginning and delivering a broad array of project deliverables focusing on transforming business requirements into an overall technology based business solutions.

Compiled and solidified business requirements through an agile methodology and worked closely with Solutions Architectures and Business Stakeholders to understand requirements with provided solution scope.

Developed process maps for all end to end business processes and business architecture.

Liaised between and lead meetings with business and technical resources at various levels (developers, technical QA leads, business QA leads, business users, project and business Managers).

Created user stories from the requirements, conducted sprint planning, sprint review and retrospective meetings, prepared sprint statistics for Senior management

Facilitated in the planning, execution and closure of business testing such as User Acceptance Testing (UAT), Business Acceptance Testing (BAT). Also, developed master plan for UAT and BAT testing

Created test cases based on business and technical requirements for various phases of testing (UAT, BAT).

Developed requirements traceability and test coverage analysis using tools like HP-ALM.

Supported to resolve current QA and Production defects and developed reports on weekly basis.

Provided recommendations for improving effectiveness, efficiencies and enhancing processes. Validated Compare existing processes against best practices of similar entities and document the options and steps that can be taken to close any gaps.

Worked with stakeholders, project team and vendors to document charters, business cases, business requirements, interface specifications, functional design, detail design and testing documents. Documents also include business process mapping, use cases and scenarios.

Understand and reviews requirements Document and a Request for Proposals (RFP) document including a comprehensive list of organization-wide requirements for the assigned initiative/s, including a traceability matrix, prioritization, and interdependencies flow.

Recommend best solutions incorporating build, buy or reuse based on understanding of business issues.

Tools & Technologies Used:

.Net Technologies, HTML/CSS, JIRA (Sprint Management & Defect Management), Postman

Abu Dhabi Co-operative Society, UAE Aug 2016 – July 2017

Project - MyHayyak Loyalty Program

MyHayyak is Abu Dhabi Cooperative Society's rewards program. Program gives its members an opportunity to avail exclusive offers and to earn loyalty points on every purchase that they make in any ADCOOPS, SPAR, and Megamart stores across UAE. This project was to create the web application, mobile apps (Android, iOS, Windows) for the users and to integrate the web services with the already implemented ERP solution.

Key Responsibilities:

Gathering testing requirements from stakeholders, reviewing the requirements and sharing the Preparing test plan, test releases for the product and ensuring high quality of the web application, mobile app being developed and released to the market for the first time

Preparing and executing test cases, reviewing test cases for all the modules; Perform regression testing

Providing the training to the customer’s operation team and support team for the usability aspect and

Logging & Analyzing the defects; Tracking the defects till its closure and single point of contact for the discussion with the development team for any clarifications and queries they have

Tracking testing progress, preparing Test Summary Report, preparing release notes for all the sprints

Tools & Technologies Used:

.Net Technologies, HTML/CSS, JIRA (Sprint Management & Defect Management), Postman, Intel XDK, Cordova

Position: Sr. Quality Analyst

Rakuten Inc., Japan Jan 2014 – Aug 2016

Project 1 - Event Management Platform

Event management platform is a project developed for Rakuten to manage all their processes needed for executing a successful marketing event/campaign in various Rakuten group websites. It was used by Rakuten employees for managing and approving various entities likes events/assets/Ads to be shown on live websites. Workflow mechanism, email triggers were some of the other important features implemented in this project. To

Improve the productivity, continuous integration and deployment was put in place, results of which further acted as the base for other projects in the Rakuten Business units to adopt DevOps practices.

Project 2- R$ocks, Formerly ESOP

This project was for creating a Web based application that will allow the employees to access their stock options. Using this application company grants stock options to the employees and employees can perform actions like vesting, exercising their stock. Rakuten Inc. offers stock-option as part of the benefit program. Stock-options (SO) are granted to employees based on performance review, then after a defined vesting period, the SO are available for exercise by employees. After exercise, the employee can then sell the shares. During vesting period, the monthly fractioned cost related to the SO will be allocated on a monthly basis to the department the employee is belonging to (main one), which means in other word that the benefit amount is bared by each department the employee is belonging to on a linear average basis during the vesting period. This means also that any department change has to be tracked completely and in due time.

Project 3– Splash/Cutter Mobile App Implementation: This project was to create mobile apps for end customers of Rakuten so that they can analyze their spending habits. Users were only required to link their multiple email accounts to this mobile app which can further analyze all the online shopping that they have done so far and using the patentable algorithms designed by Rakuten they were displayed some data which helped the end user to understand their spending habits.

Key Responsibilities:

Gather the system requirements, prepared analysis and design documents, conducted feasibility study and provide technical solution to service/change requests

Executed all test phases during system, integration and functional testing including component, regression, user acceptance, performance, ad-hoc and stress testing etc.

Prepare test Plan, Prepare and Execute Test cases, Review Test cases, Log & Analyze defects, tracking testing progress, Perform regression testing, Prepare Test Summary Report

Followed Test Driven Development approach as part of Continuous Integration and Deployments

Help programmers to find and resolve potential logical and coding bugs during the development cycle and review the technical and functional specs and wrote test plan and test cases

Preparing testing documents: test plans, test strategies, test cases/scenarios and regression suites creations

Worked in the Agile environment; participated in review and analysis meetings as the sprints progressed

Performed record keeping of tasks using JIRA with timely update on progress with daily scrum meetings

Preparing and executing test cases, reviewing test cases

Perform Functional testing, Regression testing, Integration Testing with third party tools

Tools & Technologies Used:

Java, HTML/CSS, JIRA (Sprint Management & Defect Management), Confluence, Jenkins, Git, SONAR, Restful Web services, Selenium Webdriver, Postman, JMeter, Zap, Android, Java, JIRA (Sprint Management & Defect Management), Confluence, TestRail .Net MVC, HTML/CSS, JIRA (Sprint Management & Defect Management), Confluence, TestRail, Restful Web services, Postman, JMeter, Selenium IDE

Teranet, Toronto, CANADA Mar 2013 – Dec 2013

Project 1- Teraview System Enhancement

Teraview is proprietary software developed by Teranet that provides licensed Electronic Land Registration System clients with remote access to POLARIS, the Government of Ontario's land records database. Clients who use Teraview include lawyers, paralegals, title searchers, search houses, title insurers, financial institutions and government. Teraview allows them to securely access the POLARIS database without having to attend a local Land Registry Office. In Teraview, they can perform property searches, collaborate with other users and submit Land Titles documents for registration, as well as view and print instruments, plans and parcel registers.

Project 2- WRITS Implementation

The Writs System acts as the electronic database and index for the sheriff/enforcement offices. A creditor may file a writ of execution against a debtor in one or more of the 49 counties or districts in Ontario. Teranet provides access to Ontario’s Writs System, allowing clients to determine whether a person, corporation or other legal entity has a writ of execution filed against them within a sheriff’s jurisdiction

Project 3 – Land Administration System – New Generation Teraview (LAS-NGTV)

Teranet’s LAS-NGTV is a web-based tool and a framework designed for opportunity assessment of different jurisdictions. The purpose of this project is to implement the RAS Opportunity Assessment Tool as defined by the company’s vision. This is an internal tool to be used by RAS business development team (LOB) to score, compare, report and document the scoring rationale of each opportunity in national or international market. It allows the RAS business development team (LOB) to quickly prioritize the opportunities on regular basis and to quickly assemble reports to the board for the opportunity assessment. It is highly customizable to meet the needs of different jurisdictions.

Key Responsibilities:

Designing and developing the Hybrid Automation Framework for WRITS automation scripts using Keyword driven and Data driven methodologies.

Automation script development and maintenance of different modules of WRITS with QTP (Advanced VB)

Developing and executing test cases, performing testing of the product – Post promotion, System, Integration, Regression, GUI testing, Sanity and Performance.

Automation script development and maintenance of different modules of Teraview with QTP (using Advanced VB, Power Builder add-in)

Developing and executing test cases, performing testing of the product – Post promotion, System, Integration, Regression, GUI testing, Sanity and Performance

Reporting issues explaining steps to reproduce and specifying severity level and maintain the error list

Performing tasks related to preparation of test reports, and giving final Go ahead for the release

Performing testing of the product - Integration, Regression, GUI testing, Sanity and Performance.

Automation script development and maintenance of different modules of LAS with SeleniumRC (using Java)

Tools & Technologies Used: Visual Basic, QTP11, Quality Center11, ClearQuest, SQL developer, Oracle, Visual Basic, QTP10, Quality Center11, ClearQuest, SQL developer, Oracle Java, Selenium, Quality Center, Eclipse, Git, Gerrit, Jenkins, Postgres

Position: Quality Analyst

Fatwire, USA (Presently Oracle WebCenter Product Line) Feb 2010 – May 2011

Project - WebAnalytics POC

Fatwire’s Web Experience Management (WEM) portfolio enables organizations to use the web to its fullest potential as a powerful tool for marketing, branding, organizational efficiencies and business growth. We are responsible for testing various Fatwire products like Content Server, Gadget Server, Community server, Analytics

Key Responsibilities:

Gathering testing requirements from Client for Content Server and gadget Server products.

Ownership of Installation, configuration and deployment of product builds on supported application servers (WAS, WebLogic, Tomcat, and Jboss).

Automation script development and maintenance of Gadget Server with Selenium (using Java)

Responsible for Preparation of Audits reports (DVA, QAWB, and WPA) for the management review.

Tools & Technologies Used:

QTP, Open LDAP, Test Track, PVCS, PM Smart, Load Runner, Test Link, Selenium, Oracle 11g, MSSQL Server 2005, Restful webservices

Intuit, USA Jan 2008 – Jan 2010

Project - EasyACCT (Plano, USA)

Intuit EasyACCT is a series of products offering the services in the Domain of Accounting and Taxation. It is a frontline product from Intuit for the Small Business Groups and Accountants. This product includes the functionalities of general ledger, payroll, financial statements, bank reconciliation, depreciation, amortization, trial balance, Information Return System (compliance forms module), accounts receivable and accounts payable.

Key Responsibilities:

Development of test environment, Creation & Review of Tests Cases, Bug Tracking and Reporting.

Providing technical support and structuring customized solutions to meet customer’s specific needs at all stages of the Product life cycle.

Accountable for interacting with clients for requirement gathering for use case analysis and Test case suite.

Tools & Technologies Used:

VB6.0, Quality Center, Team Track, PVCS, Perforce, PM Smart

HCL Technologies Ltd., India Oct 2007 – Dec 2007

Project - Test Management Tool

This project involves design and development of a web application, which was used to manage the Test cases and Test requirements corresponding to them. It offers the flexibility of providing the user with the privileges as per their roles

Key Responsibilities:

Preparing Unit Test Cases to test all the conditions based on Functional requirements.

Bug tracking and reporting & Review the test cases prepared by team members

Accountable for completion of various project milestones and delivering them on time

Tools & Technologies Used:

ASP.Net, C#, SQL Server 2005, PVCS, MS SQL 2005

Professional Certification

Certified Tester Foundation Level (CTFL) ISTQB (Mar 2009)

Certified Scrum Master (June 2016)

Certified Scrum Tester (Dec 2016)

Education

B.Tech. in Computer Science and Engineering 2003-2007

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