Customer Service Sales

SUMMARY .

M

I have extensive knowledge in the customer satisfaction field that I could bring to the table in

any business. Being a dedicated

Brand Ambassador

is a key asset to my skillset.

Gerald

I have been apart of the

seasonal sales for brands, as well as period to period promotions.

Sales & Marketing

industry for over

15

years, successfully promoting

Molina I have the capacity to work with goal orientated members who value great work ethic and thrive

*********@*****.*** in high paced business.

I am great with people from all walks of life and have a great understanding of meeting project

goals.

SKILLS

Large cash/check deposits expert Active listening skills

Markdown/promotional procedures Seasoned in conflict resolution

Store maintenance ability Sharp problem solver

Inventory control familiarity Courteous demeanor

Top sales performer Energetic work attitude

Customer service expert Telephone inquiries specialist

Invoice processing Adaptive team player

Visual merchandising proficiency

Opening/closing procedures

EXPERIENCE

Bartender/Cook/Server

Horseheads, NY

Buffalo Wild Wings/ Jun 2016 to Aug 2017

Cross-trained and provided back-up for other customer service representatives when needed.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Trained 3 new employees quarterly.

Developed highly empathetic client relationships and earned reputation for exceeding sales

goals.

Worked as a team member performing cashier duties, product assistance and cleaning.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited

orders.

Assisted customers with store and product complaints.

Took special orders in person and over the phone to generate additional revenue.

Performed store opening duties, including counting cash drawers and checking all equipment

for proper functioning.

Regularly sought opportunities to up sell and add on additional merchandise.

Increased store sales by 45% upselling merchandise.

Managed cash stock and inventory balances accurately.

Responsible for ringing up customers in a timely manner and guaranteeing high level of

customer service.

Maintained adequate cash supply in cash drawers in multiple checkout stations.

Display Tech

Altoona, PA

Go Games Calendar Co./ Apr 2012 to Sep 2013

Worked under strict deadlines and responded to service requests and emergency call-outs.

Prevented store losses using awareness, attention to detail and integrity.

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited

orders.

Resolved product/policy issues and shared benefits of new technology. Stocked and rotated

inventory regularly.

Organized the store by returning all merchandise to its proper place.

Replenished merchandise shelves with items from the stockroom.

Cook

Horseheads, NY

Cracker Barrel/ Sep 2009 to Jul 2010

Maintained all FOH\BOH company recipe standards.

Responsible for fresh product rotation chart, insuring proper rotation using the FIFO method.

Managed cook staff during high output business hours by directing customer orders, and

maintaining a great teamwork demeanor.

Attended local, regional and national trade shows for product development training as defined

by territory needs.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Guaranteed positive customer experiences and resolved all customer complaints.

EDUCATION AND TRAINING

High School Diploma: Engineering

Corning Community College

Elmira/Corning, NY, United States

Continuing education after becoming financially stable.

Contact this candidate