Li Hua, Zhu (Cindy)

C: 510-***-**** H: 510-***-****

Email: ac1wd7@r.postjobfree.com

CAREER SUMMARY

Experienced information specialist, administrative assistant, and application processor interested in a Career Entry Program as a Passport Specialist at the San Francisco Passport Agency. Strong communication, computer, organizational, and customer service skills. Fluent in Cantonese and Mandarin.

EDUCATION

B. A., Human Resources, 2006

Cal State Hayward, California

GPA: 3.0 of a maximum 4.0

Associate Art Degree in Business and General Curriculum, 2000

College of Alameda, California

EXPERIENCE

San Francisco Passport Agency January 1, 2006 to Present

Acceptant Agent/Processor Information Specialist San Francisco, CA

Provide customer service to applicants at the San Francisco Passport Agency. Interview customers, review documentation, and determine qualification for further processing. Perform all functions of the passport processing cycle, including data input, document review, quality control, and book print. Provide Cantonese and Mandarin interpretation and translation services. Mentor new employees on the passport issuance process, and act as Cashier for the agency.

Supervisor: Brian Ray (415-***-****)

Okay to contact this Supervisor: Yes

JPMorgan Chase June 6, 2006 to March 30, 2010

check processing balance Alameda, CA

Received, verified, and prepared requests for proof encoding operation and transit processing. Used a ten-key proof and encoding machine to encode, add, cancel, and sort checks, drafts, and money orders for collection and proof of transaction records.

Alameda County Law Library July 1, 2004 to June 30, 2005

Technical Serivces General Asisitant Oakland, CA

Maintained summaries for legal publications. Logged barcodes for new publications into the library database. Provided customer service and researched information. Managed and organized books and performed monthly book inventory

Chevron gas station June 1, 2006 to March 30, 2006

office clerk/cashier Alameda, CA

Managed inventory for the entire store. Filed documents, maintained databases, and recorded total sales inventory for other store locations. Managed daily cash flow and bank deposits.

College of Alameda June 1, 2000 to March 30, 2003

Library Assistant/ Clerk Alameda, CA

Managed and organized books in sequences. Processed books for correct database input. Provided administrative assistance. Took inventory on a monthly basis.

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