Customer Service Administrative Assistant

Personal Information

Sandra Westmoreland

*** *. **** ******

Aransas Pass, TX 78336

****************@*****.***

361-***-**** (mobile)

Career Highlights

Experience

Project Coordinator 1

Powerline Services, Inc.

December 2011 - July 2016 (4 years 7 months) • Corpus Christi, TX

Managed the receptionist area, including greeting visitors and employees and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as the central point of contact for all outside vendors needing to gain access to the building. Planned meetings and prepared conference rooms. Dispersed incoming mail to correct recipients throughout the office. Supplied key cards and building access to employees and visitors. Made copies, sent faxes, handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports, and scanned documents. Properly routed agreements, contracts, and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Received and screened high volumes of internal and external communication, including email and mail. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Also procured office supplies and materials to be used in the field by the crews, along with the equipment they would need for the job.

Customer Service Manager

Walmart, Inc.

September 2011 - December 2011 (3 months) • Aransas Pass, Texas

Effectively communicated with team members to maintain clearly defined expectations. Addressed negative customer feedback immediately. Resolved customer questions, issues, and complaints. Developed rapport with the customer base and the employees by handling difficult issues with professionalism. Successfully managed the activities of 10-12 team members,

Payroll, Billing and Reporting Administrator and Finance Analyst

J. B. Hunt Transport, Inc.

March 2000 - July 2011 (11 years 4 months) • Lowell, Arkansas

Partnered with business development to identify major account opportunities. Facilitated month-end close process, invoicing, journal entries, and account reconciliations. Executed accounts receivable reporting enhancements and reconciliation procedures. Managed accounting operations, accounting close, account reporting and reconciliations, Preformed debit, credit, and total accounts on computer spreadsheets/databases, using specialized accounting software. Reviewed new customer orders and requests and manually entered data into a centralized database. Oversaw scheduling for the day-to-day activities of 100 drivers and followed up on all registration and traffic documents. Resolved problems for customers, warehouses, and carriers. Acted as liaison between logistics carriers, and customers. Completed all necessary customs documents and other paperwork needed for transportation employees.

Administrative Assistant

Springdale Public Library

May 1998 - July 2000 (2 years 2 months) • Springdale, Arkansas

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Maintained the front desk and reception area in a neat and organized fashion. Served as the point of contact for all outside vendors needing to gain access to the building. Planned meeting and prepared conference rooms. Dispersed incoming mail to correct recipients through out the building. Made copies, sent faxes, and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Managed the day-to-day calendar for the Library Director. Managed daily office operations and maintenance of the equipment. Gathered all timesheets and payroll information to process the payroll.

Special Education Assistant

Kirksey Middle School

August 1997 - May 1998 (9 months) • Rogers, Arkansas

Helped prepare daily lesson plans for activities and lessons. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Physically and verbally interacted with students through out the day to keep them engaged. Promoted language, development skills, through reading and storytelling. Assisted 12 children per station during small group learning periods. Grading papers, setting up room displays, and bus duty.

Church Administrator

Peace Lutheran Church

June 1987 - June 1997 (10 years ) • Rogers, AR

Greeted visitors promptly and directed them to correct location. Scheduled appointments and maintained the master calendar. Updated employee paperwork and records. Managed office inventory and placed new supply orders. Planned for major business changes including system conversions and office moves. Drafted internal document and memoranda. Oversaw the property crew, janitorial crew, and the child care personnel.

Education

California Polytechnic State University

Some College Coursework Completed

Accounting

1977 - 1980

Continued on taking more courses in Accounting focus

Allan Hancock College

Associate Degree

Accounting and Business Management

1975 - 1977

Took upper level courses and received my Associate of Arts in Accounting and Business Management

Pasadena City College

Some College Coursework Completed

Business Education

1974 - 1975

Business courses

Interests

Sewing, reading, gardening

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