Project Manager Management

Jeanine Kendricks

Rancho Cucamonga, CA *****

Email: ************@*****.*** Contact: 323-***-****

PROFILE

Project Manager professional with 16+ years’ experience leading multi-million dollar complex projects. Motivated, results-driven and pro-active team-player. Possess sound ability to foster a collaborative work environment with diverse personalities. Six Sigma Green Belt credentials offering 16 years of success managing multiple projects. Expertise driving projects and leading cross-functional teams to consistently meet key program deliverables. Adept at maintaining focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs. Exemplary communication and attention to detail to exceed customer expectations and maintain high levels of client satisfaction.

Leadership- Led a number of teams within operations, managing vendors, developing business cases, coordinate system upgrades, change management and process improvement.

Exceptional business strategist- Plan and manage projects aligning business goals with innovation to drive competitive advantage and bottom-line gains; understanding of a wide variety of analytical processes; with quantitative statistics.

Excellent Communicator-Leverage technical, business and financial acumen to communicate effectively with executives and their respective teams.

Organizational Development – Successfully implement strategies to achieve improvement in culture/climate assessment, leadership development, and

succession planning and performance management.

Project Management Methodologies- Able to manage large project teams known for high-quality deliverables that meet or exceed timeline and budgetary targets. Manage all phases of the project delivery life cycle and consults for other projects.

CORE KNOWLEDGE & SKILLS

PMI Project Methodologies* Budget Control*Critical Path Analysis*Process Engineering* Scope Definition *Business Case Assessment*Six Sigma*SDLC & UML Framework* Quality Assurance* Technology Integration *ITIL Framework *Conflict Resolution *Cross-Function Leadership* Lifecycle development *Change Management

Education

●Bachelor of Science, Public Administration from California State University, Dominguez Hills, 2001 [Graduated]

●Certification: Six Sigma Green Belt Certified

●Studied Law at Pacific Coast University School of Law 2009-2011

PROFESSIONAL EXPERIENCE

Kaiser Permanente, Rancho Cucamonga, CA, Senior Project Manager, November 2015- February 2017

Responsible for providing project management support, manage multiple on-going project tasks of various complexities, which require strong follow up, consistent communication and streamline organization for successful completion. Served as single point of contact to Kaiser leadership with ownership and accountability for matrix management of the customer lifecycle, manage planning, forecasting and reporting, while ensuring service level requirements are met for all Stakeholders.

●Create and maintain reports and dashboards for tracking of various delivery performance metrics.

●Implemented new order procedures that ensured transparent transition for all end users and increase submittal time by 20%.

●Develop slide presentations for quarterly business reviews for corporate-level management documenting business status, performance, and pending business initiatives.

●Lead large projects through full life cycle initiation, planning, execution and closure.

●Coordinates resources to effectively ensure successful execution of the project plan and deliver a quality project.

●Support the performance of defining project scope and requirements (i.e., business analysis)

●Act as liaisons between users, product management, sales and developers to define software requirements and write detailed functional specifications.

●Work with internal staff to develop and plan projects and project work orders

● Develop and maintain project documentation such as project plans, Gantt charts, punch lists, configuration guides, etc.

●Maintain internal company project tracking system for each assigned project

●Assures the quality of software being shipped the client, through code reviews with developers and other methodical software quality assurance processes.

●Coordinate set-up of testing environment and develop and execute test plans

●Assist the users in acceptance testing, developing procedures, and updating documentation.

●Perform or coordinate the performance of internal processes relating to product configuration for applicable projects.

●Act as an external contact on selected aspects of a project, as directed by Project Directors

●Act as expert resource for Customer Service, Tech Support and other departments in all functional and content areas associated with a project.

Parsons Corporation, Pasadena, CA, Senior Project Manager, February 2015 to November 2015

Support multiple projects with medium to high complexity. Create clear and attainable project objectives, build project requirements, and manage constraints of the project cost, time, scope, and quality for all renewable energy projects.

●Oversaw construction of special projects from inception to planning to completion.

●Coordinated design and planning to ensure design standards are met and maintained.

●Conducted and performed site surveys during various stages of the construction project.

●Analyzed vendor proposals and selected the appropriate one for each project.

●Reviewed construction technical documentation for accuracy, feasibility, quality and conformance to industry standards.

●Supervised and guided other staff throughout the construction process.

Verengo Solar INC., Torrance, CA, Operation Project Manager, June 2011 to December 2014

Responsible for managing and reporting out payment processing metrics, policy compliance metrics, bad debt and revenue related metrics. Assist with generating cost-benefits analysis on a per-project basis and maintaining monthly KPIs to identify operational inefficiencies, and areas of improvement.

●Managed rebates operations KPI: departments cycle time, throughput, $/unit, aging, backlog, forecasting and defect rate management.

●Created policies and procedures internally for new markets.

●Researched and presented New Market potential to Directors.

●Assisted with finance partner rollout within Operations department.

●Fund management and risk avoidance utilities and finance partner.

●Responsible for supervising a team of employees including the scheduling of work among employees, training, coaching & counseling.

●Implement processes and procedures to increase third party submittals and increased returns by 50% resulting in $10M plus in revenue.

●Manage the performance of the employees including setting objectives, assessing performance, placing employees on performance improvement plans, and recommending disciplinary action.

●Communicate and administer all necessary interdepartmental third party regulations to ensure client service delivery meets or exceeds expectations.

●Successfully attained sales targets and office quota to increase shareholders value.

●Successfully increased and managed application processing by 80% through identifying bottlenecks and processing issues and delays.

Southern California Edison, Rosemead, CA, Program Manager, March 2009 to June 2011

Sustainability utility program implementation. Proven leader across demand response, dynamic pricing, and energy efficiency direct installation platforms. Excels in customer satisfaction, budget management, variance analysis, and cross-functional team direction.

●Financial forecasting and budget management

●Functional team direction in matrix environment; and oversight of direct staff, call center, and field teams.

●Demand response event initiation, support, and tracking.

●Installation management of highly complex smart grid technology and pricing offerings in rapidly changing environments.

●Community outreach, customer satisfaction, and public relationship manager.

●Experience in SAP as well as for-profit financial reporting.

●Evaluation and measurement support.

Personnel Touch Executive Search Firm, Los Angeles, CA, Project Manager, January 2001 to January 2009

Responsible for delivering projects against agreed scope, budget, schedule & customer expectations. Provide contributions to Personnel Touch project methodology and document library which included development of new documents/processes as well as updates to existing documents/processes.

●Monitored project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance.

●Generated internal budgets and project schedule. Issuing RFIs to gather necessary information. Assisted in obtaining necessary permits and assist with Estimating to ensure quality take-offs.

●Project Execution and Document Control – Prepared all scopes of work, contracts and job orders to necessary subcontractors.

●Developed critical client relationships through being available for client requests, working collaboratively with outside parties (design teams) to accomplish client goals and maintaining close communication with project team regarding client contact tactics and strategies.

Contact this candidate