Customer Service Administrative Assistant

Tyna Sayavongs

** ******** ******** *****: 416-***-****

Newmarket, ON L3X 2V5 Email: ac1wct@r.postjobfree.com

SUMMARY

Over 15 years experience providing administrative support to large and small firms that include a Fortune 500 engineering organization, Canada’s largest flat-fee mutual fund dealer, and a local optometry practice, with a heavy emphasis on data entry, data maintenance and compliance.

EDUCATION AND CERTIFICATIONS

Oxford College of Arts, Business and Technology (Scarborough, ON) 2013

Diploma, Medical Laboratory Technician

York University (Toronto, ON) 2007

Bachelor of Health Studies Specialized Honors, Health Management

St. Michael’s Catholic Secondary School (Stratford, ON) 2003

Diploma, Ontario Secondary School

Certified:

Smart Serve Certification- Smart Serve Canada June 2001

Food Handler – York Region Community Health and Services Department May 2013

CPR (Adult, Child, and Infant) – Toronto Emergency Medical Services March 2013

Standard First Aid – Toronto Emergency Medical Services March 2013

ADMINISTRATIVE EXPERIENCE

Customer Service: Reception, professional customer service, providing information and referring inquiries to the appropriate staff, receiving incoming mail, and fax transmissions, booking and cancelling appointments.

Computer Skills: Internet Explore, MS Office 2000; (Word, Excel, PowerPoint, Access, Outlook)

Office Skills: Accurately prepare, coordinate, and collate proposals, projects and reports on tight deadlines: type and proofread correspondences, memos, proposals, reports, format page presentation for distribution

PROFESSIONAL EXPERIENCE

Allied Global, Newmarket, ON December 2014 Current

Floor Support

Assist employees in all aspects of the collection floor for America’s largest auto finance company; Exeter Finance Corporation. Call handling, call monitoring, and call de-escalations, team motivating, client/customer care, employee coaching and development. Assist management with distributing reports, employee stats, and other correspondence as required. Provide training, feedback, and assistance to all agents when needed. Identify best practices within the company, cascade these to all employees as well as ensure these are implemented throughout the program.

Allied International Credit, Newmarket, ON October 2013 November 2014

Collection Officer

Front end debt collector for America’s largest auto finance company; Exeter Finance Corporation, for high risk credit customers in United States. Calling debtors with intentions to collect debt while providing top quality customer service. Responsibilities include aiding debtors in payment solutions, or payment plans, providing financial advice and personal assistant to high risk customers and using negotiation tactics along with customer service in order to obtain objective.

Life Labs Medical Laboratory Services, Markham, ON August 2013 September 2013

Clinical Student

Apply fundamentals of medical terminology, physiology, anatomy, disease processes and infection control to perform tasks in a safe and appropriate manner. Perform routine hematology and microbiology procedures. Effectively interpret requested requisitions from health care professionals at Canada’s top medical laboratory service. Over 150 hours of hands-on phlebotomy skill experiences, and able to operate an electrocardiography machine and interpretive basic readings of the heart’s activity. Maintain a high level of confidentiality, respect, and professionalism when dealing with patients.

FundEX Investments, Inc., Vaughan, ON March 2008 January 2012

Compliance Administrator

Responsible for providing a variety of services including registration and licensing, sales, and customer complaint administration and processing for Canada’s largest flat-fee dealer with over 600 financial advisors nationwide and $12B in administration assets. Reviewed communications materials to determine compliance with Securities and company regulations, and managed outside business activity business forms. Performed suitability analyses for losses and gains, and investigated and reviewed customer complaints with regulators and clients.

Dr. Rita Louie and Associates Optometry, Newmarket, ON January 2007 – November 2007

Receptionist

Performed administrative, communications, and financial functions for a professional optometry practice serving over 200 customers weekly. Coordinated incoming mail, fax, and phone communications and managed appointment scheduling. Registered new clients and maintained client information updates from medical staff. Managed office accounts receivable that included bank deposits and client receipts. Pre-tested patients using an Auto-refractor and NCT scanning machine prior to doctor visit, and instructed patients on how to insert and maintain contact lenses.

iTrans Consulting, Inc., Richmond Hill, ON April 2007 – September 2007

Administrative Assistant

Provided administrative support for senior management and staff at one of the largest Canadian transportation and traffic engineering consulting firms comprised of more than 8,000 professionals. Prepared and coordinated proposals, projects, and reports, and edited correspondences, publications, and memos for presentation and distribution. Assisted with preparation of client invoices and staff expenses.

Canadian Cancer Society, Stratford, ON October 2000 – June 2003

Volunteer Receptionist

Responsible for conveying information and referrals for current and potential members and sponsors, supporting coordination of fundraising events, and preparing receipts for donors for a globally recognized society aimed at cancer research and patient support. Performed accounts receivable functions including bank deposits of donations and office expense management, and marketing efforts for special events.

Additional Skills:

Proficient in spoken Laotian and intermediate spoken Thai

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