Customer Service Assistant
Resume:
ALISHA SIMMONS
*******@*****.***
Profile To expand my observation, analysis, and research skills in order to become a Physician’s Assistant.
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Education Florida Atlantic University Jan, 2012-Dec, 2016
Graduate of Bachelors in Neuroscience and Behavior
Graduate in Pre-Health Certificate
Certified Phlebotomy Technician
Certified EKG Technician
Avid member of the APPA-Association of Pre-Physician Assistant Club
Avid member of SAVI-Students Advocating Volunteer Involvement
Broward College Central/North Campus Sep, 2009-Dec, 2011
Graduated with Associates degree – AA, and AS
Dual Enrollment for Spanish III Honors at St. Thomas University
Qualifications Substantial experience and outstanding skills in customer service.
Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult clients and customers.
Use of the Internet daily. Microsoft Office Word, Power Point, Excel/Spreadsheets, and Email.
Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles. An independent self-starter.
Qualified to work in the United States of America.
Experience CritiCare Clinics January, 2015-Present
Medical Scribe
Document Physician notes and compile medical records for patients
seen.
Assist in expediting patient care and increase patient satisfaction,
allowing patients to be seen quickly and efficiently.
Inspirations for Youth and Families, LLC March, 2013-Present
Human Resources Generalist/ Lab Assistant-Phlebotomist
Assist in HR programs and policies.
Assist the HR Director with development and employee relations.
Facilitate in recruiting, staffing, organizational development, training,
and all Administrative Assistant duties.
Promoted from Administrative Receptionist to HR Generalist.
Blood Collection by venipuncture and capillary technique from patients
with drug abuse, urine drug screen collections, breath/saliva alcohol
testing.
Party City 2008- 2013
Front End Cashier/ Sales Clerk
Management of store front including registers, counters, and end caps.
Money Management.
Assist customers with purchases and balloon orders.
DiSalvo’s Restaurant 2007-2008
Cashier
Developed awareness of certain procedures, such as computer input and management assistance.
Greeted and seated incoming clients to available tables.
Club Fit Fitness Center 2004-2005
Customer Service
Assisted members with check-ins, information, and requests.
Imputed computer data and analysis.
Volunteering Blood Collection Lab Assistant-Inspirations for
Experience Youth and Families, FL.
Caridad Events and Organizations, FL.
Pre-Health Shadowing, FL.
Pembroke Memorial Hospital, FL.
Bamberg Regional Hospital, SC.
Certifications Phlebotomy Technician Certified- E5A9K2F4
CNA-Certified Nursing Assistant- CNA 326028
EKG Technician Certified.
HIV/AIDS/Bloodborne Pathogens Certified.
First Aid/CPR Certified.
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