Customer Service Team Leader

DEREK L. JUDD

*** ******** **. *******, ** *****

ac1was@r.postjobfree.com 440-***-****

OBJECTIVE To apply my manufacturing and leadership experience in a role that services customers and end users in addition to training subordinates and promoting departmental collaboration. To use my technical skills in a role with greater direct customer involvement.

SKILLS &

ABILITIES

I can run machines and trouble shoot. I can set up new machines. I have the proven ability to supervise a shift of employees while simultaneously operating machine-work to make quota. I can complete shift- administrative tasks. I possess a strong work ethic, including the ability to work 12 hour shifts, overtime, and rotating shifts as the company desires. The most important ability I possess is loyalty. I take pride in staying with one company for a significant amount of time.

EXPERIENCE SHIPPER / RECEIVER AVERY DENNISON

2012 - PRESENT

Loading and unloading semi-trucks. Responsible for billing customers and follow up on orders for service consultants.

TEAM LEADER AVERY DENNISON PFF

2003 – 2012

Directing 18 production employees. Conducting interviews. Making hiring recommendations. Monitoring daily production schedule. Providing direction to optimize sequences to reduce downtime. Maintaining and improving customer service satisfaction levels. Leading shift lean manufacturing and 5S efforts. Recruitment of additional resources as needed. Completing all shift administrative tasks such as; incident / safety reporting, daily production reporting, vacation and overtime approvals, etc.

SLITTER OPERATOR AVERY DENNISON

2001 – 2003

Operation of KAMPF slitter. Operation of re-winders. Line packer. VINYL CASTING LINE OPERATOR / COMPOUNDER / SLITTER OPERATOR AVERY DENNISON GRAPHICS

1997 – 2001

Gummy on F1 Casting Line. Compounder raw material for cast vinyl manufacturing. Operated slitter #2 / Atlas / Blue Dusenberry. PAGE 2

ASSISTANT FOOTBALL COACH FAIRMONT STATE COLLEGE

1992 – 1997

Assisted in all aspects of collegiate coaching. Defensive Backs / Defensive Line / Special Teams. Recruited multi-state prospects. Conditioning Coordinator.

EDUCATION FAIRMONT STATE COLLEGE FAIRMONT, WV

BACHELOR'S DEGREE IN EDUCATION

1987 – 1992

Followed educational track with course listings in various educational disciplines.

AVERY DDI COURSEWORK PAINSVILLE, OH

COURSEWORK REQUIRED FOR ADVANCEMENT

1997 - PRESENT

Communication With Impact. Navigation Beyond Conflict. Coaching For Peak Performance.

COACHING CAREER TRACK FAIRMONT STATE COLLEGE

COUREWORK REQUIRED AND PURSUED FOR COACHING

EXCELLENCE

1992 – 1997

Obtained onsite training and experience required to excel. COMMUNICATION Team Leader for 9 years, supervising 18 employees. I conducted interviews and worked on improving customer service. My position required me to communicate with office and floor personnel regularly. I demonstrated communication skills as an assistant football coach for 5 years at Fairmount university.

LEADERSHIP I was in charge of coaching Defensive Backs, Defensive Line, and Special Teams as well as recruiting multi-state prospects. I was Team Leader at Avery Dennison overseeing the supervision of 18 employees. REFERENCES AVAILABLE UPON REQUEST

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