Sales Customer Service

Jetta Intelisano

* *** ****** *********, ** ***** Cell: 518-***-**** Work: ***********@***.*** Personal: *********@*****.*** QUALIFICATIONS SUMMARY:

Achieved a high level of skill throughout my six years of industrial machinery assembly and transport experience. Attained a role as a proven efficiency expert with the loading and unloading of industrial machinery onto shipping containers. Instructed the company policy course to newly hired managers and employees. Trained employees on OSHA standards for heavy equipment operation, and distributed the respective certifications to managers and employees. Performed quality control functions for multi-million-dollar industrial machinery assembly and performed inventory on the stock merchandise. The assistant manager to a six-man crew that was rated number one five years in a row. Highly skilled in computer information systems including Windows XP, Vista, 7, 8.0, 8.1, Microsoft Office suites 2010/13, Microsoft Visio, Project Management Software, and Adobe suite. PROVEN EXPERTISE

Warehousing Industrial Machinery Assembly Computer Information Systems Sales and Marketing Team Leadership / Team Player Analysis Efficiency Expert Management Multi-Tasking

Technical Training Lean Manufacturing Clean Room Protocol PROFESSIONAL EXPERIENCE

CMA IT Consulting (Albany, NY) Responsible for the New York State Department of Health's Medicaid Division training MDW/MAPP Technical Trainer/Project Analyst 01/2016 to Present

● Administrator for the Medicaid Data Warehouse's Learning Management System.

● Training for the New York State Department of Health's Medicaid Data Warehouse Portal and MAPP Portal.

● Classroom instruction of MDW and MAPP Portals for the NYS Department of Health's Medicaid employees and providers.

● Creating Job aids and training manual documentation, as well as Webinar instructional classes.

● Data entry and management of the end user's Microsoft Access Database, and process Salesforce Remedy Help Desk Tickets.

GLOBALFOUNDRIES (Malta, NY) Responsible for the Diffusion Module Toolset. Wafer Fab Technician, 12/2014 to 12/2015.

● Support Manufacturing Engineers with maintaining flow of Production Lots/Tool qual lots.

● Oversee the Laser Thermal Anneal, Rapid Thermal Anneal, Furnaces, and EPI tools to maintain high productivity.

● Generate production efficiency reports on tool utilization, qual lots, and 14LPE PX production lots.

● Troubleshoot tool alarms and inhibits to keep tool utilization optimal as well as qualify Diffusion tools.

● Prioritize critical lots utilizing multiple software interfaces to allow smooth production flow, and keep idle time to a minimal.

Time Warner Cable (Colonie, NY) Responsible for the efficient transfer/move of client services to new home. Inbound Sales Representative, 08/2013 to 09/2014

● Interfaced with multiple software programs, entering sales and product information for end user requirements.

● Engaged customers in sales conversations to ensure customer satisfaction while maximizing sales revenue for the company.

● Generated sales and commission structure reports to measure progress while continuing to grow in sales effectiveness.

● Taught the business sales practice indoctrination to newly hired staff.

● Earned the “Top Five Nationwide Sales Excellence” award for meeting and exceeding company goals in sales and customer service.

SUNY System Administration (Albany, NY) Responsible for maintaining client databases, website maintenance, document creation general office tasks including branding of Albany Promise Cradle to Career Partnership documents. SUNY Education Pipeline Intern, 01/2013 to 06/2013

● Utilized Microsoft Office Suite to streamline customer databases, as well as creating brands for Albany promise documents.

● Assisted in the web design and branding for the initiative’s website in conjunction with maintenance and upgrades.

● Conference set up/preparation for stakeholder meetings, also to include transcription of action team/ stakeholder meeting notes for presentation to the Education Pipeline board members. Homier Distribution Corporation (Huntington, IN) Responsible for the Assemb l y of Indus t r ia l Mach i ner y, Warehousing, Inventory, Sales, and Loading/Unloading of Trailers. Efficiency Expert/Trainer, 06/1995 to 05/2000

• Provide the training for newly hired managers and crew members.

● Created a process to expedite the set up and breakdown for a multi-million-dollar tool and heavy machinery Expo.

● Designed the product aisle layout placement, setting the new company-wide standard.

● Assembled industrial machinery for customer utilization, including industrial wood lathes, metal lathes, wood and metal band saws, further including farm tractors, four wheelers, and dirt bikes.

● Heavy equipment operation of all forms of fork lifts, lull’s, front-end bucket loaders, Bobcats, cranes, and tractor trailers.

● Training new hired employees in OSHA standards for operation of heavy equipment also to include issuing OSHA licensing.

● Assistant managed a crew of six employees who were number one team in the company in efficiency, sales, inventory shrinkage and overall presentation for over five years.

● Utilized heavy equipment for the loading and unloading of industrial machinery and merchandise from transportation trailers

EDUCATION:

Major in Computer Information Systems and Sciences A.S., Hudson Valley Community College (Troy, NY) 01/2011 to Present

Presidents List Fall Semester 2011 / Presidents List Spring Semester 2012 / Dean’s List Fall Semester 2012 / Final Semester, Current GPA: 3.20

REFERENCES:

Tammy Dunckley – State Education Department Grant Writer/Executive. / 518-***-**** / *************@*****.*** / Michael Shea M.D. – Pulmonary Specialist Albany Medical Center / 518-***-**** / ******@*******.*** / Walter Morris PhD. – Aerospace Engineer RPI / 518-***-**** / *****.******.**@*****.***/

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