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Customer Service Manager

Location:
Douglasville, GA
Posted:
August 20, 2017

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Resume:

Tracie A. Davis

*** *** ******* ** ************, GA 30134

Cell 404-***-**** E-mail ac1w9p@r.postjobfree.com

OBJECTIVE

To obtain a position within a respected company where I can utilize my experience to contribute to its growth and success while representing it with integrity, professionalism and pride.

EXPERIENCE

UNITED COMMUNITY BANK, Powder Springs, Georgia

Branch Manager, Assistant Vice President 2006-2017

Supervises branch employees to include performance reviews, development and motivation

Understands needs of community and interacts to meet financial needs

Upholds standards of service, professionalism and performance

Charts and coordinates success of branch

Promoted new sales generation outside the branch

Ensured development and training of branch staff

Promote positive bank image within the community

REGIONS BANK, Smyrna, Georgia

Assistant Branch Manager 2003-2006

Lead operational audits and took responsibility for staff preparation and development

Supervised daily branch operations, including teller line and new accounts

Managed the branch in the absence of the Branch Manager

Assisted in the development of sales goals

Assisted in keeping branch in compliance with all bank policies and procedures

Coordinated employee recognition programs and employee incentive plans

Executed branch level training for employees including sales/service and compliance

Customer Service Representative/Head Teller 1999-2003

Performed all aspects of customer service as well as managed teller positions.

Managed tellers and oversaw all teller line activities including monthly reports

Trained new tellers

Administered performance evaluations and conducted meetings

Established and maintained accounts while providing exceptional customer service

Cross sell products and services to clientele

COMMUNITY INVOLVEMENT

Partners in Education Program, Powder Springs Business Association, United Way Campaign, March of Dimes, Cobb Chamber of Commerce

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, and Outlook

REFERENCES

Available upon request



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