Customer Service Data Entry
Resume:
Cheri Draper
Eastpointe, MI 48021
*********@*****.***
WORK EXPERIENCE
Amazon.com Inc
P. O. Box 61226
Customer Service
Seattle, WA 98108
Brandon Brown, Reserves Team Manager
Reserves Team Customer Service Agent
Sept. 2016 – Jan. 2017
I worked from home taking inbound calls, transfers, escalations regarding retail accounts. Call types included inquiries on order status, deliveries, refunds, item pricing, orders, sales, technical support included password resets, product details and availability, etc.
Teletech Holdings Inc.
9197 S. Peoria St
Englewood, CO 80112
Melissa Thompson, Trainer and Leader
Remote Customer Service Advisor – August 2016 – September 2016
Answered phone calls from consumers receiving Consumer Healthcare Spending Accounts through ADP. I handled claims and benefits, card issues, reimbursements, eligibility, lost and stolen cards, etc. The job required knowledge of flexible spending accounts, HIPAA, IIHI, Cobra, discount medical cards, accident insurance, dental, vision, and dependent care issues. I was certified by the employer.
Concentrix Corporation
44201 Nobel Drive
Fremont, CA 94538
Crystal Tran/Shayleigh Davis
Seasonal Tier 1 Customer Support Advisor – October 2015 – December 2015
Answered calls about inquiries, advised, and educated government employees, former, and job applicants affected by a breach of personal and financial information on government databases. Performed data entry of caller enrollment into privacy protection services, insurance, and products to prevent future occurrences.
StatesideBPO
12298 Matterhorn Road
Fort Myers, FL 33913
Stephanie Perez
239-***-****, Ext. 141
Customer Care Specialist – Temporary – May 2016 – June 2016
Multi-tasking and navigating using computers and multiple computer systems (including hardware/software) to retrieve information, and access/enter data into database or client management system. Providing information to supervisors and co-workers by written form, email or chat. Compiling, categorizing, calculating, and verifying information or data. Handling customer complaints, settling disputes, resolving grievances and negotiating solutions. Entering, recording, storing, and maintaining customer information as well as own productivity and payroll reports.
Xerox Commercial Solutions, LLC
Mailstop: R382-310, 1303 Ridgeview
Lewisville, TX 75057
Terri L. Werner
Tier 1 Tech Support Agent – June 2015 – Oct 2015
Trained for products support for all Apple devices. Answered phone calls and helped callers fix
Issues, give information, and more responsibilities.
Sutherland Global Cloud Resources
Rochester, NY
800-***-**** Ext 6111
****@*******************.***
Tech Support Chat Agent - Jan 2015 – March 2015 – Temporary Contract
Chat agent in Tech Support department for Quicken software. Handled technical support for personal customers with Quicken. Resolved software technical issues regarding finances, taxes, personal banking, set-up, and other software issues.
Teletech Holdings Inc.
9197 S. Peoria St
Englewood, CO 80112
Amy London, Trainer and Leader
Remote Seasonal Customer Service Representative – Sept 2014 – Nov 2014
Inbound calls for Best Buy store customers. Did customer service, call routing, resolving issues with billing, online sales, credit cards, and more.
Arise Corporate Headquarters
Arise Virtual Solutions Inc.
3450 Lakeside Drive, 6th floor
Miramar, Florida 33027 (855) ARISE-01
AT&T Live Remote Chat Agent - July 2011 – Sept 2011
I worked as a customer service chat agent for the AT&T Live Person. I sold mobile products to customers chatting on the website and performed all aspects of customer service. Sales
were a major part of this job.
Dealer’s Greatest Assets
Mynewbdc.com
Blu Schmitz
Customer Service Agent – March 2012 – May 2012
I answered telephone calls for a variety of automobile dealerships in the USA. I scheduled maintenance and repair appointments, transferred customers to various departments, and answered inquiries. I worked from home using the employer software, softphone, and my own home office.
Alpine Access
1120 Lincoln Street
Suite 1400
Denver, CO 80203
employment verifications @alpineaccess.com
Remote Customer Service Representative - Oct 2010 – Dec 2010 Seasonal
I worked as a customer service agent for X BOX Live. I sold products to customers chatting on the website and performed all aspects of customer. Sales were also a major metric for this job.
Demand Studios/Demand Media
Santa Monica Headquarters
1333 Second Street, Suite 100
Santa Monica, CA 90401
Todd Sapio, Title Manager
Title Selector - Telecommute October 2009 – January 2011
Title Selectors use judgment and guidelines to select titles for writers to choose from and write articles for submission on several popular and well-known client websites. Duplicate Checkers make sure new titles are chosen to avoid replication of articles.
Kelly Corporate Headquarters
999 West Big Beaver Road
Troy, Michigan (USA) 48084-4782
Ben Debeck
******@*************.***
Customer Service Representative – Telecommute Temporary
October 2008 – January 2009
I worked at home using a VPN and answering phone calls for a Call Center at Centerpointe Energy in Texas. I performed problem resolution regarding energy usage, technical support, trouble calls, and service provider information.
J. Lodge
12298 Matterhorn Rd
Fort Myers, FL 33913
Chris Chase, Team Manager
Account Manager
Remote Call Analyst - May 2008 – Dec. 2009
I analyzed phone call recordings of Customer Service calls for a well-known online job portal. I audited the calls and entered data into the client’s website. This job required ongoing training and knowledge of customer service issues like call flow, agent performance, trends, product and service data, sales/upsell, retention, and other issues.
Lionbridge USD
1050 Winter Street
Waltham, MA 02451
Louise, Mobile Phone Team
ICT Rater Lionbridge Rater Program (Temporary job) - July 2008 - August 2008
I conducted mobile phone web searches for the company to assess their ability to bring up various websites. I submitted reports daily using my PC. This was a temporary telecommuting project.
Pierce Eislen Inc.
Real Estate Market Research Firm
7201 E. Camelback Road, Suite 245
Scottsdale, AZ 85251
Carissa Wong, Survey Coordinator
Remote Telephone Surveyor - January 2007 – June 2008 (Seasonal-Temporary)
I conducted telephone surveys with leasing agents at various apartment complexes throughout the United States. I then entered the results online in company's data base.
Newsstand
1835-B Kramer Lane, Suite 150
Austin, Texas 78758
Alison Ayala - Manager
Telecommute Proofreader - 2008 -2009 (Temporary position)
I worked as a remote proofreader of books for this website. The job ended when the company ran out of work.
U-Haul International Remote E-Hotline
5626 East Indian School Rd, Phoenix East, AZ 85018
Pam Young
602-***-**** x4904
866-***-**** x4904
Remote Hotline/Customer Service Representative - January 2007 – March 2007
As a telecommuting Hotline Agent, I will answered incoming calls in my home from customers in need of emergency road service. After gathering detailed information and dispatched calls to the appropriate shop or service providers who will assist the customer. Job required good Customer Service communication skills, clear speaking voice, PC knowledge and a PC with a broadband internet connection.
Meijer Inc.
2929 Walker, NW
Grand Rapids, MI 49544
616-***-****/8-982-2823
Dave DeNolf, Customer Contact Team Supervisor
EC3 Department – 982/1
Seasonal Home Based Service Representative - Sept. 2007 – Nov. 2007
I answered phone calls from my home office as part of Meijer’s virtual call center. I routed calls to proper departments and/or answered questions from customers regarding pricing, availability, sales, refunds, cash/check payments, service desk, etc. The Calls were back to back and multitasking was a part of the skill set required. I used VPN, softphone, various software programs, and home office equipment.
Apex Document Solutions
901 S. Mopac
Barton Oaks Plaza One, Suite 300
Austin, Texas 78746
Stacie Majercak, Legal Document Coding Team Leader
Remote Coding Specialist - September 2006 – January 2008
Job required data entry and coding of legal documents using company software online working from home computer utilizing high-speed internet connection. Fast and accurate typing, attention to detail, and legal document knowledge is required. Also must be available to work on-call and turn-over production
of projects quickly.
Onsite3.com
300 W. Adams, Suite 605
Chicago, IL 60606
Rick Kaminski, Remote Coding Administrator
Remote Legal Coding Specialist - December 2003 to September 2007
I did data entry of legal documents into database with Ipro software. Legal coding and other coding as required. Job requires attention to detail and comply with coding manuals, maintain confidentiality of information, and complete work within specified time-frame.
West Corporation (Work at Home Agent)
11808 Miracle Hills Drive
Omaha, NE 68154
Remote Call Center Customer Service Representative - 2001 – 2003
I answered phone calls from home for TV commercials like HSN, infomercials, etc. for various products and companies. I input personal data, credit card and check information and processed payments. I answered inquiries and resolved problems with orders/follow-ups.
Norwest (no longer in business)
Telecommuting Call Center Representative - June 2001 - June 2002
I answered incoming calls from home office for the Miss Cleo psychic hotline. I collected and processed caller information such as credit cards and checks, processed payments, placed orders and updated personal information. I completed data-entry of information. I kept records/reports.
Peopledot.com (no longer in business)
2026 State Route 45
Salem, OH 44460
Jackie 330-***-****
Telecommute Virtual Recruiter - Nov 2000 – June 2001
I recruited food service managers and retail sales managers for restaurants and stores nationwide. The job consisted of cold calling, prospecting, and sourcing candidates using the
internet jobsites and other leads.
Social Security Administration
Detroit Teleservice Center
477 Michigan Avenue, Rm. 1960
Detroit, Michigan, 48226
Mary Martinez, Assistant Office Manager
Teleservice Center Representative - October 1991 – September 1992
I performed data entry of client information into database. I also answered benefit and earnings statements questions via phone and computer terminal. I solved billing and earnings statements disputes and issued social security cards and other documents. I answering Medicare inquiries and mailed out documents to recipients. I also helped callers apply for Social Security benefits and performed follow-up for them.
Internal Revenue Service
477 Michigan Avenue, 24th floor
Detroit, Michigan 48226
Ted Stein, Manager, Large Case
Secretary/Clerk Typist – Large Case Division - 1990 - 1991
I was a secretary to large case manager and revenue agents: Managed office: typing, filing, payroll, supplies.
Clerk Typist/Data Entry Clerk - July 1988 - September 1990
Quality Assurance and Audit Compliance Division
I acted as a Clerk Typist in the Internal Revenue agency doing data entry of case information.
University of Detroit Mercy – Polymer Institute
4001 W. McNichols Rd
Detroit, Michigan 48219
Dr. Frisch, President, Polymer Institute
Secretary/Office Manager - 1987 – 1988
I handled all administrative office functions. I managed office budget and student files and typed reports, correspondence, and proposals. I utilized multiple phone lines and word processors. Knowledge of chemical terms and technical writing was required.
EDUCATION
Bryant & Stratton College Online – 2014
180 Redtail Road
Orchard Park, NY 14127
I worked towards Bachelor’s Degree in Medical Billing and Coding
Highland Park Community College (now called Highland Park School District)
Glendale at Third
Highland Park, Michigan, 48203
A.S in Liberal Arts 1985
Nursing (1 year), Anatomy & Physiology, Biology, Chemistry, Psychology, Medical Terminology
Liberal Arts, Word Processing, Office Procedures
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