Manager Technical Support

Bridgette A. Spencer

** ******** **. **** ****** ME, 04234 207-***-**** ac1w7b@r.postjobfree.com

Experience

Senior Workforce Manager

****-*******, *******’s Bank, Wilton, ME

Paved the way as the first workforce analyst at Barclay’s bank in Maine

Anticipated planning needs to have provided updates and advice

Monitored analysts’ adherence to work schedules and generated compliance reports for leadership

Maintained, prepared, and developed routine performance reports

Coordinated with the internal help desk, incident management, and technical support as the need arose

Created policy and governance documents for our planning and insight teams

Participated in emergency response plans

Prioritized, delegated, and executed high-priority tasks promptly and effectively

Forecasted service levels for planning and insight

Project Learning Advisor

2013-2014, Barclay’s Bank, Wilton, ME

Paved the way as the first learning advisor at Barclay’s bank in Maine

Supervised, coached, developed, and motivated fraud new hires

Identified and reported new hires strengths and opportunities

Facilitated new hires and continued education training using a variety of methods

Senior Security Analyst

2009-2013, Barclay's Bank, Wilton, ME

Managed new hire integration after initial training

Trained new hires as needed

Served as a subject matter expert within the bank

Analyzed existing accounts for fraudulent patterns

Worked within data regulated environments

Shift Manager, McDonald's

1997-2009, Multiple locations, ME

Managed a McDonald's store, tracking revenues

Supervised 20 employees

Opened and closed the restaurant as needed

Reconciled all receipts and inventory

Education

University of Maine at Augusta, Augusta, ME

Bachelors of Science degree in Biology, 2008

Thomas College, Waterville, ME

Master’s in Business Administration, 2015

GPA 3.92

Capella University

Doctoral degree in Information Security (DIT), current

GPA 4.0

Skills Analytics/ Microsoft Excel/ Microsoft Access/ SIEM/ Planning and development/ Strong desire to learn/ SQL/ SAS/ Tableau

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