Customer service advocate
Resume:
Ebony Sharp
Columbia, SC **203. 614-***-****. ************@****.***
I am a self motivated team player, I work with the up most integrity and I value my career. My long term goal is to start as a entry level representative and move up with in the company. I also have experience in 10 key, type 35 wmp, and over 5 years experience in customer service also collections.
Professional Experience
HomeWood Suites Hotel. 5/2017- present
-Front Desk/Customer Service
-Handle Guest Complaints
-Handle Cash and Credit Card Transactions
-Answer multiple phone systems
-Fax and Filed Paperwork
-Made Copies
-Problem Solved
-Check guest in and out rooms
-Prepared Welcome Bags for the Honors Members
-Handle mail
Verizon Wireless: Aug 2014 - Feb 2017
-Revise and validate all consumer and business accounts according to the company guidelines for 100 percent accuracy.
-Promote and up sale the value of the business with successful calibrations to improve communication techniques.
-Identified critical account maintenance and changes for price plans and features.
-Collaborate with 12 team members to ensure accuracy on all accounts and share best practices.
-Provide excellent customer service and maintained poise during complex situations to meet 80 percent of business and sales targets with exceptional call quality.
-Resolved escalated customer concerns to ensure first call resolution and increase revenue by 15 percent
Alliance Data System: Oct 2002 - Sept 2008. Collection Rep
Discover Financial Services: 1999 - 2001 Collection Rep.
Special Projects
Billing Chat Project 4/2010 - 9/2015
Self Evaluation 7/2015 - current
Accomplishments
Verizon Recognizing You Award 1/2015
Verizon Spotlight Award
MWA RockStar 5/2015
The Achieve Institute 6/2015
Promotion to Customer Service Advocate 2/2015
Education
Strayer University 10/2015- current
Business Administration and Accounting
Columbus East High June 2000
Northwest Career Center June 2000
---Banking and Accounting
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