Customer Service Sales

MIKKA J. HALEY

SUMMARY

Customer service expert with sound judgment and an ability to

resolve problems tactfully and diplomatically.

SKILLS

First Aid certification

Valid DC driver's license Culturally-sensitive

Superior oral and written communication skills Criminology knowledge Reliable Electronic record keeping experience

Organized Team player

Learning disability familiarity Strong interpersonal skills WORK HISTORY

Copy Center Supervisor, 10/2005 to 06/2017

Staples Copy & Print Center – Largo, MD

Assisted with helping customers navigate and understand, Microsoft Word, PowerPoint, Excel, Photo Impact, Publisher, Adobe Acrobat Professional & Microsoft Outlook.

Selected most effective products for project completion. Identified best options to meet customer's requirements. Tailored recommendations to consumer's identified goals. Completed scheduling for department.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Politely assisted customers in person and via telephone. Successfully acquired an average of 10 new customers per month, generating a 20% growth in revenue.

Provided an elevated customer experience to generate a loyal clientele.

Answered product questions with up-to-date knowledge of sales and store promotions.

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store

window presentation.

Developed reputation as an efficient service provider with high levels of accuracy.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Served as the main liaison between customers, management and sales team.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and

resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and

efficiently.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Directed calls to appropriate individuals and departments. Built long-term customer relationships and advised customers on purchases and promotions.

Helped drive sales goals and achieve monthly quotas. Routinely answered customer questions regarding merchandise and pricing.

Operated a POS system to itemize and complete an average of Number customer purchases.

Dedicated to continuously improving sales abilities and product knowledge.

Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge

information.

Contacted customer to follow up on purchases, suggest new merchandise and inform them about

promotions and upcoming events.

Examined job orders to determine quantity, stock specifications, colors and special printing instructions.

Created project job jackets, including briefs, schedules, reference material, specifications and contractual

requirements.

Distributed an updated weekly report of project priorities to team members and management.

Multi-tasked to keep all assigned projects running effectively and efficiently.

Produced high quality finished printed material in a timely and efficient manner.

Therapeutic Youth Counselor, 05/2006 to 09/2006

All That Matters, Inc – Fort Washington, MD

Observed and monitored client behavior and responses to treatment.

Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow

and restraints.

Monitored client census by using the Daily Movement Report and recording admissions, discharges,

doctor appointments and site visit data.

Developed and implemented treatment plans and modified when needed.

Displayed sensitivity to the cultural and linguistic needs of the clients and families served.

Ran individual therapy and family therapy sessions for children ages 13 to 18 .

Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and

Dialectical Behavior Therapy (DBT).

Maintained a caseload of more than 5 children in public schools and group home placements.

Led summer day treatment groups and therapeutic activities to teach functional living skills and address

behavioral issues.

Presented case history material to review and discussion with other staff members.

Involved clients' family members in planning social service programs.

Documented psychiatric services and responses to treatment in patient case files.

Drafted monthly summary to review each client's level of participation.

Consulted with clients when developing long term treatment plan goals and objectives.

Supervised the residential and day treatment children during class and on field trips.

Counseled clients to help them understand and overcome personal, social and behavioral problems.

Dispatcher, 01/2006 to 05/2006

Millennium Cable – Clinton, MD

Effectively managed a high-volume of inbound and outbound customer calls.

Answered a constant flow of customer calls with up to 8 calls in queue per minute.

Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues.

Identified chronic customer issues by creating and maintaining customer complaint log.

Referred unresolved customer grievances to designated departments for further investigation.

Resolved service and technical problems for customers by asking clear and specific questions.

Managed high call volume with tact and professionalism. Therapeutic After School Counselor, 02/2005 to 01/2006 Alternative Solutions for Youth – Washington DC

Led 2 group therapy sessions each week.

Collected and analyzed data on individual clients using records, tests, interviews and professional sources.

Conducted 2 one-on-one counseling sessions per week. Counseled students with mental health disorders such as Bipolar and ADHD .

Revised treatment plans in consultation with clinical psychiatrist based on patient progress.

Drafted monthly summary to review each client's level of participation.

Supervised the residential and day treatment children during class and on field trips.

Counseled clients to help them understand and overcome personal, social and behavioral problems.

Met with clients in their homes to promote continuity of care. EDUCATION

Associate of Science:

American Intercontinental - Online Degree

3.0 GPA

Contact this candidate