Data Entry Customer Service
Resume:
Linda Washington
Lakeworth, FL **460
**********.*********@*****.***
Objective
To obtain a full time position with a reputable company that values dedicated employees and supports employee growth.
Summary of Qualifications
●5+ years of supervisory and management experience
●3 years call center experience
●Ability to manage multiple projects & tasks
●Ability to handle difficult employees and clients
●Effective communication skills
●Dependable with a strong work ethic
●Bilingual Fluent Spanish/English
Work History
02/2015-7/2017 Serco
General Clerk 3
●Performs data entry and retrieval and performs arithmetica computations
●Receive coaching/feedback and implements/takes action to make changes as appropriate.
●Adheres to service compliance requirements
●Skilled in using personal computer, phone, office equipment and Microsoft Office Suite (Excel, Word, PowerPoint and Outlook).
●Required to handle sensitive personal information
●Comply with all policy & procedures and follow QRG’s and SOP’s as provided by company.
●Adhere to any and all changes on a day to day basis made by company CSM’s and site managers
●Interact with customers on the telephone and explain the details of the Affordable Care Act.
●Proficient in ESD, TIPS2, EPSS, IVT Tool, GAD, CMS
●Received training in working Exemptions, Inconsistencies, Person Association, Verifications, Casework and Special Enrollment Period for the Affordable Health Care Act
07/2014-01/2015
R&R Food Service, Ft. Sill, Oklahoma
Dining Facility Coordinator
●On occasion/when needed serve food portions to customers
General cleaning to include sweeping, mopping, dusting, removing trash, washing pots and pans, cleaning dishes, glasses and silverware.
●Wiping tables and filling condiments
●Coordinate with work leaders/supervisors
●Responsible for maintaining a healthy, safe work environment
●Comply with company policy & procedures
08/2013- 05/2014
Goodwill of SW OK & N. Texas, Lawton, OK
Donation Attendant Supervisor
●Responsible for managing employees
●Responsible for creating employee schedules & covering call-outs
●Meeting daily production goals
●Interact with donors
●Process donations, priced housewares, sorted clothing, etc.
●Coordinate with warehouse staff for pick up & drop off of donations
●Working closely with management to hire new employees
●Assisted with training new employees
●Responsible for maintaining a healthy, safe work environment
●Comply with company policy & procedure
02/2013-08/2013
Goodwill of SW OK & N. Texas, Lawton, OK
Employment Training Specialist (ETS) then promoted to Donation Attendant
Supervisor
●Promotes and develops employment and on-the-job training opportunities for disadvantaged applicants.
●Establishes relationships with clients and their families regarding problems, complaints, and progress of recently placed disadvantaged applicants and recommends corrective action.
●Promotes and develops on-the-job training program opportunities with employers and assists in writing contracts.
●Identifies need for and assists in development of auxiliary services to facilitate bringing disadvantaged applicants into job-ready status.
●Transported clients to and from work locations
●Administered oral medications
●Assisted with development of daily living skills
●Personal care and hygiene for clients
04/2012-02/2013
City of Lawton Housing & Community Development
Receptionist/ Office Assistant
●Assisted with various office duties including answering phones, routing callers, taking messages, filing, typing documents, filled out applications for assistance programs
●Performed routine clerical and administrative duties
●Point person for public; assisted with providing information on all programs offered
●Composed, typed and edited correspondence and other material requiring accuracy and completeness
06/2011-04/2012
Ross Estates Apartments, Lawton, OK
Leasing Agent
●Responsible for leasing apartments and selling products and services
●Assisted prospective residents with competing applications
●Conducted property tours, assisted with the Performance of Turn process, and inspected units
●Responsible for optimizing occupancy while maximizing rental income.
●Various office duties including: maintained all paperwork & client files, responded to all phone & internet inquiries, collect & deposit all funds, audited all lease and renewal file, customer service & data entry.
●Handled customer complaints in effectively, friendly manner
●Assisted with planning and hosting resident events
04/2010-04/2011
Avondale Pointe Apartment, Lawton, OK
Housekeeping
●Responsible for the general upkeep and cleaning of offices, common areas, rental model, and 200+ residential units
●Assisted maintenance supervisor when needed for apartment inspections
●Performed a variety of administrative tasks when needed.
08/2008-04/2010 Independence Place Apartments, Lawton, OK
Leasing Consultant then promoted to Leasing Manager
●Responsible for processing rental applications & provide new client orientation
●Adhered to Fair Housing regulations and military clauses
●Supervised all leasing consultants
●Training all staff
●Collect all deposits and fees
●Audited all lease files
●Performed general office duties
●Maintained appointment calendar, scheduling appointments, conferences and meetings
●Making all training travel arrangements for all employees
●Responded to all internet leads, answer prospects, & conduct property tours.
Education
1999 Lawton High School High School Diploma
2012- 2016 Cameron University Bachelors of Science- Psychology
Minor in Special Education
References
Timothy Durham 580-***-****
William Green 580-***-****
Jennifer Cox 580-***-****
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