SUMMARY: Looking for an entry-level role to apply my organizational and problem solving skills.

COMPENTENCIES:

Problem solving skills: Ability to resolve emergency, safety and loss prevention matters promptly.

Organizational skills: Demonstrated ability to plan, organize, direct, and control situations of a high stress nature.

PROFESSIONAL EXPERIENCE

Boston University, Boston, MA

Police Officer February 2011 – January 2017

Maintained access control to Boston University Medical Campus and Boston Medical Center.

Enforced restricted areas policies, monitored parking facilities, screened all identifications, authorization forms, packages, containers, and vehicles using appropriate screening techniques.

Ensured adherence to all procedures set forth by the Department and University to ensure staff were protected.

Carried out operational functions, such as responding to requests for assistance, emergency, contingency and disaster situations, and calls assigned by public safety dispatch desk.

Documented and submitted incident reports, and informed Public Safety Dispatch Officer on actions taken.

Provided information to and escorted patients, visitors, students and employees.

Reported all deficiencies and violations, while complying with HIPAA regulations.

Filene’s/Macy’s – Braintree, MA

Loss Prevention Detective/SIU TaskForce August 2003 – February 2011

Maintained store order by investigating disturbances, warning violators of rule infractions, such as, loitering, smoking, public lewdness, etc., and liaised with local police to apprehend and turn over suspects.

Investigated loss prevention matters, such as, shoplifting, internal theft, timecard fraud, product and property damage, by uncovering facts, monitoring store security cameras and performing undercover assignments.

Liaised with Human Resources on employee loss prevention cases, organized security investigation files, interviewed witnesses, submitted reports and made recommendations for corrective measures.

Coordinated special events as requested by the District and Regional Loss Prevention Leader.

Trained and advised management on security procedures and on how to detect and prevent theft.

Achievement: Certified in Special Investigation Unit of Macy’s East. SIU Taskforce Member.

Freelance Translator/Interpreter

Baystate Interpreters – Boston, MA (July 2006 – 2014)

Provided translation services for local hospitals’ patients whose primary language is Albanian, Italian or Spanish.

Catholic Charities, Boston, MA (May 2009 – February 2011)

Assisted refugees from Kosovo and Albania to petition for their families to come to the U.S.

Maintained close supervision of client files on banking transactions, loans and college education expenditures.

Organized workshops introducing employment and civil rights to refugees

Performed job search and placement of refugees in various hotels of the Boston metro area.

EDUCATION

Boston University – Boston, MA

Masters of Social Work

Completed courses towards degree, except internship course due to full-time employment.

University of Massachusetts – Boston, MA - December 2007

Bachelor of Arts Degree, Criminal Justice and Sociology

Achievements: Dean’s List for 5 consecutive semesters, Golden Key International Honor Society Member.

Internship: Completed an internship as Assistant of the Clerk Magistrate (09/07/2007 – 12/11/2007) at Suffolk County Superior Court studying criminal cases.

ADDITIONAL INFORMATION

Proficient in MS Office; Word, Excel, PowerPoint. Able to pick-up new systems quickly.

Excellent interpersonal skills and ability to work as part of a team or independently.

Proficient in operating surveillance cameras, video equipment, and registers.

Fluent in Albanian, Italian and Spanish.

Contact this candidate