Supply Chain/ Logistics

Eben-Ezer St. Eustache

Consultant 412-***-**** Supply Chain Management *.**.********@*****.***

Operations Manager

Profile

An experienced relationship management professional with a strong multidisciplinary business acumen and a background in large organizations. Proven history of working with internal and external stakeholders at all levels to complete projects and maintain organizational efficiency; Have made key contributions in the areas of customer satisfaction and problem resolution.

Education

Bachelor of Arts Concentration in Business Administration

West Virginia University

Graduate May 15, 2016

In Progress: Master’s Certificate in Supply Chain Management and Operations

Engineering Science Core Courses

Community College of Philadelphia

Attended August 2005-August 2007

Experience

Pharmaceutical Operator

Mylan Pharmaceuticals Morgantown, WV January 2014-June 2017

Manage creation of pharmaceuticals from raw materials to finished products including:

Handling highly potent chemical products

Operating heavy chemical compression and blending machinery

Maintaining quality through visual inspections, cGMPs,SOPs,6S

Performing computer testing to ensure adherence with FDA regulations

Completed work independently and as part of a team

Communicated with management to ensure adequate daily production levels

Proficient with SAP System,

Part of Upscale Project working with the R&D Department on new company products

City Carrier Assistant / Bulk Mail

United States Postal Service Morgantown, WV February 2013-January 2014

Demonstrated effective time/route management even in adverse weather conditions

Managed daily letter carrier job functions to deliver mail to customers

Maintained customer relationships; Assisted customers with USPS products

Product Sales

Central Transport Support Associate

West Virginia University Hospitals Morgantown, WV August 2011-March 2013

Managed patient transportation to and from examination rooms

Maintained high standards of hospital customer service through direct patient contact

Consulted with medical personnel in relation to patient safety during transportation

Operated and transported sensitive medical products and equipment

Awarded STAR Employee Award for exemplary service to the hospital

Lead Night Auditor

Hilton Garden Inn Morgantown, WV July 2009-August 2011

Completed implementation process for hotel management

Supervised the Inn, including multiple departments, during the evening/night hours

Problem Solved complaints of the guest at Inn upon arrival and departure

Maintained guest confidentiality in safe handling of personal information

Processed Financial Reports; Data Entry into Microsoft Excel

Handled large amounts of Cash

Meeting/Exceeding Sales Quota implemented towards Monthly Goals

Proficient with OnQ Property Management System; Tech Savvy

Customer Service Representative

Teletech Morgantown, WV November 2007-March 2009

Maintained effective communication with bank managers and staff

Provided direct customer service through sales calls

Proficient Data Entry with Accuracy and Attention to Details

Provided customer support as a Bank of America First Call Resolution Representative

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