Customer Service Administrative Assistant

REBECCA COLE

*** ***** ***** *****, ********, ***85 443-***-**** *******@*****.***

WORK EXPERIENCE

REDNER'S WAREHOUSE MARKETS, JOPPA, MD

Cashier, Jul 2014 – Aug 2016, Lead Gas Booth Manager, Aug 2016- Present

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Answer customers' questions, and provide information on procedures or policies.

Process merchandise returns and exchanges.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Calculate total payments received during a time period, and reconcile this with total sales.

Sort, count, and wrap currency and coins.

Supervise others and provide on-the-job training.

Compute and record totals of transactions.

Compile and maintain non-monetary reports and records.

Keep periodic balance sheets of amounts and numbers of transactions.

WAFFLE HOUSE, EDGEWOOD, MD

Server, Apr 2016 – Sept 2016

Clean or sterilize dishes, kitchen utensils, equipment, or facilities.

Total checks, present them to customers, and accept payment for services.

Inspect dining and serving areas to ensure cleanliness and proper setup.

Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.

Take and prepare to-go orders.

Operate cash registers to accept payments for food and beverages.

Assist with preparing and serving food and beverages.

DOLLAR TREE, JOPPA, MD

Cashier, Jul 2014 – Oct 2015, June 2016- Present

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies.

Process merchandise returns and exchanges.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Stock shelves, and mark prices on shelves and items.

Request information or assistance using paging systems.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

MCDONALD'S, BELCAMP, MD

Cashier, Jun 2013 – Jul 2014

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Greet customers entering establishments.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Place food servings on plates or trays according to orders or instructions.

Take food orders and relay orders to kitchens or serving counters so they can be filled.

Stock service stations with items such as ice, napkins, or straws.

Prepare food items, such as sandwiches, salads, soups, or beverages.

Serve customers in eating places that specialize in fast service and inexpensive carry-out food.

Communicate with customers regarding orders, comments, and complaints.

EDUCATION

JOPPATOWNE HIGH SCHOOL, JOPPA, MD

High School Diploma, May 2014

HARFORD COMMUNITY COLLEGE, BEL AIR, MD

Accounting Degree Candidate, Expected graduation, Mar 2020

Owl Magazine publication staff member

NEW YORK INSTITUTE OF ART AND DESIGN, ONLINE, MD

Wedding Planning Certification 2016 - Present

ADDITIONAL SKILLS

Microsoft Office Suite

Adobe Premier Elements

Management Skills

CAREER OBJECTIVE

I am seeking employment at a company where I can utilize and strengthen my skill set regarding marketing, planning, and general customer service.

Contact this candidate