Program Specialist/Administration

Goal-driven and dedicated professional with extensive experience in the judicial system; complemented with extensive understanding of court processes, procedures, and software systems. Well-versed in interpreting rules and regulations, as well as facilitating training to guide individuals. Effective at evaluating processes and procedures related to program efficiency, effectiveness, and compliance. Equipped with articulate communication and interpersonal skills in building positive work relationships with professionals of all levels. Areas of expertise include:

Case Flow Management

Financial Records Review

Case Management Programs

Training and Development

Schedule Management

Cross-functional Team Collaboration

PROFESSIONAL EXPERIENCE

Confidential Austin, TX

Program Specialist Court Services Consultant 2009–Present

Contribute to the development and implementation of strategic approaches to evaluate program activities. Offer collection technical support to court staff, judges, personnel, and state and local government officials through phone or in person. Provide assistance in the development, implementation, and analysis of case management and administrative programs to enhance the efficiency of court operations and justice administration. Conceptualize and lead initial training of court employees, prepare the training manual, and support interviewing and screening activities for employment. Assist financial analyst research and resolve date discrepancies to ensure monthly data submitted to OCA is accurate. Prepare reports on findings, identify discrepancies, and offer recommendations for resolution.

Key Highlights:

Facilitated comprehensive training to support courts in boosting their revenue

Played a major role in enabling the courts to transition to a centralized program instead of a standalone

Rendered consultative and technical support to court staff, judges, and local government officials in formulating, executing, monitoring, and reviewing OCA’s Collection Improvement Program, which involved:

Participation in the implementation of the program throughout Texas in accordance with a prioritized implementation schedule

Facilitation of training seminars to court personnel on various aspects of the program

Provision of presentations to court staff, judges, personnel, state and local government officials, and other organizations interested in the program

Dallas County Criminal Court Dallas, TX

Assistant Director of Criminal Collections 2007–2009

Provided leadership to staff on various areas of responsibility to guarantee compliance with applicable policies, laws, and processes. Managed staffing requirements, which included hiring, recruiting, and training staff; assigning tasks; evaluating performance; applying disciplinary action; and handling time and attendance reports. Closely worked with judges, attorneys, elected officials, staff, other departments, and the general public to resolve complex issues related to correcting accounts that the court had added monies to, and contacting creditors to determine if other payments could be extended. Participated in preparing budgets and managing relevant data and reports.

Key Highlights:

Acted as the department representative on oral presentations, trials, hearings, and legislative meetings, which involved collaborating with judiciary, law enforcement units, and other agencies to discuss ideas and solve problems

Performed a study of the number of individuals and amount missing due to early closing, thus providing significant savings for the county clerk

Collections Supervisor 1997–2007

Assumed responsibility in completing documents, processing routine correspondences, and liaising among the court staff, judges, and the public. Partook in resolving employee-related issues, such as the interviewing process, time and attendance data, payroll concerns, leaves, and training.

Key Highlights:

Made significant contributions in the conversion and upgrade of the departmental accounting and management software system

Created new processes for employee evaluation, which resulted in significant improvements in work performance

EDUCATION

Coursework in General Studies • Rose State College, Midwest City, OK

Coursework in General Studies • University of Central Oklahoma, Edmond, OK

Contact this candidate