Manager Customer Service

Jason Lamont Johnson

**** ****** ** ***** ****, TX 75104

682-***-**** / ******************@*****.***

Professional Profile:

Over 10 years’ experience in managing personnel, equipment movement coordination, warehousing, transportation, and supply procedures including stock receipt, storage, and issue.

Comprehensive knowledge and hands-on experience in all facets of Supply Chain Management (SCM): Specifically warehouse operations, material distribution and handling, shipping, tracking receipt processing, storage preservation, warehouse operations, and transportation.

Coordinated the utilization of Rough Terrain Container Handler (RTCH) support between the Joint Distribution Center (JDC) and multiple departments, including Materials, Class 1, Supply Support Activity (SSA) and local customers, to facilitate the efficient and timely transport of company and military assets.

Computer proficiency: Microsoft Word, Excel, Power Point, Outlook, Publisher, Internet, and logistics-oriented systems such as Standard Army Retail Supply System (SARSS), Unit Level Logistic System- Ground (ULLS-G), In-Transit Visibility (ITV), and RFID.

Relevant Experience:

Fedex Express - Irving, TX. Courier (DOT) DEC 2015 – MAY 2016

• Operate company vehicles and provide courteous and efficient delivery and pick-up of packages; to check shipments for

FedEx features of service; to provide related customer service functions.

Duties: Provides efficient and safe delivery and pick-up of packages and documents, while representing the company in a

professional manner. Ensures that packages conform to FedEx features of service, that proper labeling is provided, and that.

all paperwork is complete, neat, and accurate. Determines legality of packages including special requirements for dangerous. goods and international shipments; separates packages by service type and destination, in accordance with established

procedures.

Prime Therapeutics – Irving, TX. Inventory Manager. JUNE 2014 – Dec 2015

Oversees activities related to the purchase of material, material control, inventory control, shipping/receiving and stores functions. Implements, and maintains policies, procedures and material control systems. Ensures materials are ordered and in stock to meet company requirements, while maintaining acceptable inventory levels. Develops material schedules and coordinates the efficient movement of materials with purchasing, production and engineering. Reviews and plans requirements for purchasing materials. May prepare material requirement plans using enterprise resource planning systems. May assist with the establishment and maintenance of the production control system. Selects, develops, and evaluates personnel to ensure the efficient operation of the function

General Dynamics – Auburn, WA Material Handler (GS Level Logistical Material) Dec 2013 –June 2014

The material handler ensures the orderly and timely flow of component parts, assemblies, and subassemblies through stockroom and supported cells, incoming from vendor through kit stage in sufficient time to meet the requirements of the production schedule.

Essential functions:

Kept manufacturing cells up and running ensuring the timely flow of all components necessary to assemble product, thus allowing production personnel to stay at their stations and maintain output.

Coordinated and staged work orders and materials based on planning schedule and provided work order status to planning.

Gathered parts, manufactured and purchased, for packing/crating operations relating to program source inspections.

Quality Control parts as necessary

Wrote DR’s to replace or rework missing or damaged parts act as engineering/project liaison, attending meetings as required

The Buffalo Group (TBG) - COB / Logistic Support Team Government (LST Gov-1, Kandahar, Afghanistan Dec 2011 – Dec 2013

Subject Matter Expert (SME) for the TBG

Managed and implemented logistical and operational plans, policies, and procedures necessary to support Operations,

Transportation, Maintenance, Warehousing and Services.

Coordinate with customers to ensure that desired logistical objectives, priorities, and schedules are met and communicated to management. Analyze work processes and develop metrics for measurement of performance.

Coordinate with Environmental, Safety, and other functional areas as appropriate regarding logistical functions performed

under contract, by delivering analyses and reports to facilitate site-wide improvements and continuity.

US Army - Operations Manager Fort Sill, Oklahoma July 2006 – May 2011

Managed the daily operations and supply logistic training of three companies with approximately 350 employees

Advised mid-level management on employees training progression in support of Operation Enduring Freedom (OEF) and Operation Iraqi freedom (OIF).

Accounted for and supervised the training, morale, health, and welfare guidance of the organization.

US Army - Warehouse Distribution Manager, Fort Sill, Texas June 2003 – June 2006

Managed over 130 personnel for the largest retrograde warehouse for the Department of Defense (DOD) with a combined stock valued in excess of $900 million, in support of two major divisions.

Set up a Forward Redistribution Point with stock level of over 5,000 lines valued in excess of $12 million.

Implemented efficiencies which saved DOD over $10 million dollars by redistributing and cataloging of parts and equipment

US Army - Operations Manager Fort Bliss, Texas July 2002 – May 2003

US Army - Materiel Manager Supervisor/ Item Manager, Fort Bliss, Texas March 2001 – May 2002

American Airlines (DFW International Airport) Fleet Service Clerk/ Dallas, Texas Jan 1999 – March 2001

Training

Graduate, Automated Logistical Specialist Advance Noncommissioned Officer Course, Fort Lee Virginia

Graduate, Materiel Control and Accounting Specialist Basic Noncommissioned Officer Course, Fort Lee, Virginia

Graduate, Materiel Control and Accounting Specialist, Fort Lee, Virginia

Graduate, Primary Leadership Development Course, Fort Sill, Oklahoma

Graduate, Standard Army Retail Supply System (SARSS), Fort Lee, Virginia

Pharmacy Technician Training, Everest College, Arlington,TX

Certificate, Air Mobility Command Load Planners Affiliation Course, Ramstein Air Base, Germany

ILAP and Parts Tracker Training, Grafenwhor,Germany

OSHA Certified

WSP, ORACLE, SAP

Education

Cameron University - General Studies

Everest College - Pharmacy Technician Dipolma (red card registered)

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