Customer Service Data Entry

PAULA MCDANIELS

RT * BOX **, DELAWARE, OK *****; PHONE 918-***-****

*****.*********@*****.***

PROFESSIONAL SUMMARY

Organized and efficient. Highly skilled in office administration, data organizing, proofreading, database

management and word processing. Able to adapt and learn specialized computer programs. Able to work with little or no supervision. Can also work in a team environment.

SKILLS

45 WPM * Report analysis

Word Processing * Quickbooks proficient

Excel * Professional phone etiquette

Word * Excellent communication skills

Access * Customer service-oriented

Database management * Excellent planner & coordinator

Accurate and detailed * 10 key proficient

Professional and mature * Pleasant demeanor

Articulate and well-spoken * Appointment setting

Flexible * Team building

Proofreading * Invoice processing

Maintains confidentiality * Multi-line phone proficiency

Independent Worker * Spreadsheet management

Works well under pressure * Employee training and development

Dedicated team player * Aseptic surgical techniques

Extensive vocabulary * Radiography

Accounting familiarity * Dental cleanings/extractions

AR/A * Compassionate

Motivated * Personable

X-ray equipment knowledge * Fecal,urine,blood testing

Pain management

Dispatching

Safety Coordinator

Check Driver Logs for Trucking Company

WORK HISTORY

DISPATER,SAFETY COORDINATOR, DRIVER LOG CHECKER, OFFICE MANAGER ASSISTANT,

11/21/2013 to 3/1/2017

Bellco Trucking LLC- Nowata OK

Dispatch over the road truckers, fill out & maintain accuracy for new brokers, check & maintain accuracy on all driver logs, coordinate & deliver all safety meetings, interview new hires, process new hire paperwork, answer multi-line phones, handle special projects for owner & office manager, maintain & check for accuracy on all truck & trailer paperwork, handle accident reports, create spreadsheets for IFTA reports, create spreadsheets for end of the year reports for the CPA, filing of paperwork.

OFFICE MANAGER, 02/2012 to Present

Chrisman Excavating & Demolition- Delaware Ok

Answer incoming calls, appointment setting, dispatching drivers, AR & AP, customer service, billing, maintain vendor relations, create month end and year end reports, payroll on quickbooks, help to create bids for work orders, help in creating estimates for demolitions, running errands to pickup parts for repairs, create and write contracts for jobs, Oklahoma notary public

DATA STANDARDS, 11/2003 to 02/2012

AIRGAS SAFETY- Tulsa OK

Setup new products in data base, maintain accuracy of product information( such as units of measure, descriptions, minimum buys) worked closely with telesales group to ensure product setup accuracy and timeliness of orders, worked closely with vendors to ensure accuracy of pricing, uploaded new price files from vendors and monitored files for errors, used spreadsheets to review pricing errors within Airgas, resolved pricing issues with both vendors and

Airgas retail stores, worked with all Airgas stores to setup/maintain inventory (example: order points/ quantities) marked items as obsolete when necessary, worked with all levels of management and other departments to ensure product accuracy and order timeliness, ordered medical supplies for our office, trained new employees, filled in as a substitute for other departments as needed, helped all levels of management to perform problem resolutions as needed for all of Airgas.

VICE PRESIDENT, 06/2001 to 09/2003

MEDICAL PURCHASHING RESOURCE- Oak Point, TX

This is a company that I helped to create and maintain with my husband. We first started this company in our home, but it is now located in Irving TX. I have since divorced and sold my portion back to my ex husband.

Helped to buy and sell medical equipment (mainly lasers). Answered incoming calls, entertained potential doctors as buyers, shipping, receiving, quality control checks on used medical equipment, ran errands as needed, opened mail, data entry and created spreadsheets for inventory, helped get our business set up in other countries, created purchase contracts, and was a Texas Notary Public

AUCTION SALES ASSISTANT MANAGER, 10/1995 to 06/2001

ASSOCIATES LEASING INC- Carrollton, TX

Filing, data entry of used vehicles to be setup for auction, created bills of sale, purchase contracts, assignment of vehicle titles for all states including Mexico and Canada, applied for lost titles and lein releases, worked with other departments to ensure correct paperwork and titles were sent to correct purchaser, worked with auctions and dealers to get vehicles picked up and sold in a timely manner, trained new employees, worked with all levels of management, created spreadsheets to show how long sales were taking, worked with customer service to resolve problems, helped other departments as needed, processed monies for sales, processed final sales paperwork, set AMR and FMV's on vehicles to be sold. This company changed names several times and was eventually known as Citi Capital Leasing.

EDUCATION

High School Diploma: SCIENCES, graduated in 1989

CHARLES PAGE HIGH SCHOOL- Sand Springs, OK

ENGLISH

TULSA JUNIOR COLLEGE- Tulsa, OK

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