Roberto E Jovel

**-* ******, *********, ** *****

510-***-****

ac1vsu@r.postjobfree.com

SUMMARY

Experienced and knowledgeable Information Technology professional seeking to contribute training and acquired skills within a Tier-1/2/3 technical support and/or help desk role.

Work well independently or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing customer and end-user help desk support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities. Detail oriented individual and bilingual in Spanish

COMPUTER SKILLS

Active Directory, Manage, creating, modifying and closing accounts, organizational units

Ability to work harmoniously in a multi-cultural team

Maintained accurate Asset inventory

Assured systems met security and encryption in compliance with Company Policies.

Imaged new systems

Install and configure software applications.

Responsible for Physical setup of systems at user desk-side (Monitors, keyboard, mouse and any other Peripheral as needed)

Able to prioritize tasks and work independently, while closely collaborating on broader IT projects

In Charge of MFP setup and following maintenance and service Protocol

Strong customer service experience

Reliable, patient, a hard worker, and most importantly great pride in helping

Other people (even if it requires going the extra step)

Always Collaborative team player with a positive 'can-do' attitude.

Platforms: Microsoft Windows® XP and Microsoft Windows 7,8,10. Apple Mac: Yosemite, El Capitan, Sierra

EXPERIENCE

System Administrator

Robert Half / Contra Costa County (2/17- 6/30/2017)

Responsible for 350 Plus users

Provide close service for over 100 Printers and MFP

Install Skype for business

POC for Vendors

Onboard, Modify and remove new users on Active directory following company policies

Personal and detail support for Managers and District Managers

Perform duties twice a month at the helpdesk using Footprints services

Install and setup computers and peripherals for new employees

Set Up and monitoring conferencing equipment during and after Conferences.

Support Dell desktops, laptops, IPhone, IPad and Surface Pro.

Help desk System Administrator

Taos / Fitbit (Aug/15 to Dec/16)

Primary responsibility to administrate and support 250+ users in a Daly basis.

Responsible for the Migration of 750 users from Windows 7,8 to Windows 10

Deployed and administered O365 trough Centrify (IAM)

Support applications and administered Apple computers from Jamf-Casper Portal (IAM)

Support National and international users during regular time and after hours.

Monitor and ensure that Company security policies were followed and enforced (Encryption, AV, password complexity SSO)

Image and deployed computers to new Users. Install and configure Dropbox cloud and client based application.

Install and configure Dropbox cloud and client based application.

Keep documentation on Procedures up-to date through Fresh Service ticketing System

Document break fixes and instructions on new procedure

Administer, Install and configure Meraki and F5 VPN and resolve connectivity

issues for local and remote users.

Onboard, Modify and remove new users on Active directory following company policies

Provided close service to EA as well as Executives

Brake/fix Apple as well as PC computers

Test, Support and install Zoom AV system

Install and support VMware

Desktop Support Administrator

Taos/Seagate-Evault (Feb /15 to July /15)

Installed special equipment adaptation for ADA as needed

In Charge of Helping new hire with Orientation: initial login, google apps, my Seagate, and VPN

Install and administrate WebEx, Active Directory, Access Badges, EEP

Helped with user account migrations from SSV (corp.ssv.com) active directory domain to SEAGATE (ad.seagate.com)

Added PC to Seagate’s Evault Endpoint Protection (EEP) PC backup

Worked with the Service Now ticketing system (document work notes, change ticket status, reassign tickets)

Install Cisco Telepresence

Cisco SX-20 TP

Cisco G60 TP

Cisco M300X-G2 TP

Troubleshot hardware connections and Calendar/Cone Rm sync problems

Cleaned up cabling

Install two large LED monitors

Deployed Parallels PMM to all Mac users

In charge of installing VOIP Phones, mobile phones, headsets and peripherals.

In charge of collecting all computer equipment Assets and keeping Inventory up to date.

Relocation of users workstations

Monitored important meetings to make sure broadcast is OK

Desktop and Relocation Services (Nov/13 to Feb 15)

Murphy Mckay Relocation Systems/ Asian Art Museum

In Charge of Imaging and deployment of new computers

Perform Administrative duties on Active directory

Prepare and Migrate users (200) from Lotus Notes to Outlook 2010 and later to Office 365

In Charge of relocation for Kiosk in preparation of new exhibits at the Museum.

Brake/Fix and problem solver of Computer, AV and peripherals issues.

EDUCATION

Unitek College.

Comptia A+, Network Security+

Certificated

Hayward, CA

Heald College.

Computer Technician Engineer

AA, Computer Technician Engineer

San Francisco, CA

Universidad Centro Americana,

Mechanical Engineering

No degree

El Salvador, Central America

References upon Request.

Roberto E Jovel

10-A Street, Knightsen, CA 94548

510-***-****

ac1vsu@r.postjobfree.com

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