Customer Service Representative

Jatika Sharma

North York, ON • *************@*****.*** • 647-***-****

Administrative Professional

Attentive and driven administrative professional with demonstrated capacity to perform multiple bookkeeping and general office duties to maintain an organized and efficient office environment.

Key Qualifications

Proven record of successfully performing multiple administrative duties including: sending professional emails, answering and following up on phone calls, printing, scanning, photocopying, and troubleshooting minor office technical issues.

Ability to prioritize duties and meet deadlines assigned by supervisors

Skilled in following detailed directions and ensuring that all processes are followed to the utmost level of accuracy.

Fluent in English, Hindi and Punjabi.

Proficient in Microsoft Office Suite.

Professional Experience

IRCC Law Group – Vaughan, Ontario

Case Administrator, 02/2017 to 04/2017

Maintain excellent relationships with customers, co-workers, and managers to attend to administrative duties as effectively as possible

Selected Contributions:

Assessed case files of clients.

Ensured client satisfaction by following up on missed calls.

Performed general office duties such as answering phones, printing, scanning, photocopying, and sending professional emails

Quality Accounting and Tax Services – Etobicoke, Ontario

Bookkeeper (Intern), 03/2016 to 08/2016

Gained hands-on knowledge in bookkeeping by taking direction from supervisor and completing a variety of administrative tasks

Selected Contributions:

Completed administrative tasks such as filing documents using Microsoft Office, answering calls and emails, greeting clients, printing and scanning documents

Followed detailed instructions from supervisor on how to complete office tasks as assigned

Tandoori Time – Etobicoke, Ontario

Customer Service Representative, 02/2016 to Present

Provided exceptional customer service by greeting guests and attending to their needs.

Selected Contributions:

Managed billing and phone calls while simultaneously assisting customers.

Strived for customer satisfaction in order to fulfill the company’s vision of repeat and referral business.

India’s Taste – Markham, Ontario

Customer Service Representative, 12/2014 to 01/2016

Delivered excellent customer service by communicating effectively with coworkers and fulfilling customers’ needs.

Selected Contributions:

Fulfilled customers’ orders accurately in a fast pace environment

Educational Background

Post Graduate Certificate, Global Business Management

Humber College, Toronto, ON

Bachelor of Commerce

Guru Nanak Dev University, India

LinkedIn Profile link

linkedin.com/in/jatikasharma

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