Customer Service Data Entry

CARLA CONLEY

**** ********* *****, **********, ** 27405

(H) 336-***-****

(C) 336-***-****

*******@*****.***

Summary

I want a highly rewarding career where I can use my experience and education to help the company and my coworkers be successful.

Skills

Highly competent with Windows, MS Office, Oracle, Ezenroll, SAP, Lotus Notes, Accumark and Word

Data Entry 60-70 WPM; Numeric 14,000 KPH

Microsoft Word

Microsoft Excel

Microsoft Power Point

Microsoft Outlook

Customer Service

Call Center Service

Experience

Agero (Part-time) 02/2017 to present

Roadside Assistance Representative

Receive inbound calls and dispatch roadside assistance for different automotive manufacturers, and insurance company customers who have elected to have roadside assistance.

Investigate and resolve customer inquiries regarding roadside assistance and complaints in a timely and empathetic manner.

Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

vf Corporation (contract) – Greensboro, NC 08/2015 to 08/2017

Data Entry Specialist, Development-B Merchandising Services

Process non-production fabric orders for Wrangler submitted by merchandisers, specialists, or other related departments through the Merchandising Services Purchase Request database

Follow up with vendors on non-production fabric orders for fabric availability, promise ship dates and actual ship dates

Maintain Merchandising Services Purchase Request database with information that provides requestors with the most status of fabric orders

Process Prototype/leg panel request for Wrangler. Slot in request against available capacity, priorities and maintain rush list and communicate with all concerned area.

CARLA CONLEY

6215 Elderbush Drive, Greensboro, NC 27405

(H) 336-***-****

(C) 336-***-****

*******@*****.***

Lincoln Financial Group – Greensboro, NC 11/2014 to 07/2015

Customer Service Representative (Call Center)

Responded to policyholder and agent inquiries and calls, processed complex service requests, and researched problems

Processed/reviewed commissions; and researched and resolved requests from policyholders and agents

Maintained a customer service focus in the performance of duties and quality

Consistently met productivity and quality goals

Responded to clients via verbal and written communication

Made a positive contribution for improvement and learning new skills, procedures and processes

Demonstrated ability and willingness to participate in team projects

Demonstrated dependability, flexibility and sound judgment by adhering to schedules and meeting all productivity, quality and performance standards as well as taking ownership for my actions

Created and updated spreadsheets in Microsoft Excel

Created letters for customer requests using Microsoft Word

Sent and received emails using Microsoft Outlook

Fielded 75+ calls a day in an inbound call center environment

Aetna Health Insurance – High Point, NC (work at home) 04/2004 to 10/2014

Eligibility Consultant – Electronic

Entered eligibility data accurately and timely into MEA & GEBAR

Provided Plan Sponsors with accurate bills and members with timely and accurate ID cards

Analyzed, and verified reports such as HMO EZenroll reports and made appropriate changes when needed

Responsible for facilitating EZenroll Implementation requests between ISO and ES Installation for tracking and processing

Monitored the eligibility processes daily

Communicated standard service charges to internal/external customers related to electronic eligibility activities

Partnered with other team functions to coordinate the release of eligibility, plan structure and benefit information

Developed tools and provided coding supplements, tape specifications and error listing to client/ vendors

Provided administrative services support (which may include enrollment, billing network and member service issues) for external and internal constituents

Used Oracle, Microsoft Office Suite and AS 400 programs

Education

High School Diploma

Beechcroft High School – Columbus, OH

Received Certificate of Completion for Medical Coding – Greensboro, NC

GTCC (2015)

Attending Post University (online) – Business Administration/Management

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