Mortgage Industry

Tina Williams Wilson

Plano, Texas ***** ~ C. 972-***-**** *******************@*****.***

Objective Summary:

Highly motivated, result oriented professional with exceptional leadership and organizational skills. Seeking a position where my skills and qualifications can make a substantial contribution to the success of a corporation.

Progressive experience in the areas of Management, Recruiting, Employee Training & Development, Employee Relations, Financial Management, Organizational Development, Strategic Planning, Contract Administration, Technical Writing, Editing, Loss Mitigation, Call Center Environment, Collections and Sales experience

Education:

Society for Human Resource Management (SHRM) - Present Dallas, Texas

PHR Certification

Texas Women’s University - Denton, Texas

Executive Master’s of Business Administration

University of Phoenix- New Orleans, LA

Bachelor of Science in Business Management / Bachelor of Science in Human Resources Management

Computer Skills:

Proficient in: Microsoft People-Soft, HRIS, Oracle, SAP, SQL, QuickBooks, MS Windows, MS Access Database, MS Excel, MS Word, and MS Power-point, skip tracing, CAIVRS” system

Experience:

2014- Trendsetters to Trendsetters Media Group Atlanta, GA

Sr. Editor- in- Chief / Correspondent

Monitor editorial staff; prepare financial forecast and overview of expenditures. Prepare editorial calendar and supervise implementation of all social media marketing outlets, and ensure that all edits are completed within allocated time frame.

Collaborate with publisher regarding the design/layout of all publications. Responsible for final approving/editing articles, scripts and content for proper grammar and style

Content overseer of internal and external writers to ensure message strategy is accurate and reflective of the company’s standard operating procedures for three publications

Interview celebrities, attendance of red carpet award show events, and hosted community outreach empowerment conferences. In addition to the aforementioned; prepared written content, visual images, audio material, video footage for websites, blogs, and all social media platforms

2009 - 2014 Chrysler Financial/ TD Auto Finance Westlake, TX

Account Manager: Lease Finalization Department (Call Center Environment)

Manage approximately 500 plus lease matured accounts to ensure collection of outstanding balances. Advise customers of alternative payment options and contractual obligation

Research billing discrepancies and arrange payment options to minimize departmental loss

Effectively achieve and obtain departmental individual goals. Administer customer financial quotes on extending lease and purchasing of vehicle. Negotiate lease buy out, mileage, etc

Assist with the Training and development of new hire employees

Monitor and analyze employee inbound and outbound calls for quality assurance training purposes. Coach and mentored new hire employees. Assist with the implementation of software database training. Handle escalated customer calls, etc

2005 – 2009 Cenergy Corporation (Oil & Gas) New Orleans, LA

Recruiter/Generalist: Human Resources

Responsible for overseeing all human resource functions and spearheading initiatives in the following areas: Directed all processes pertaining to recruitment: retention, promotions, compensation, benefits administration, payroll, employee relations, team engagement, performance reviews, safety, workers’ compensation, legal compliance, organizational development, HRIS administration, and employee training and development

Developed and implemented strategic staffing initiatives to ensure the hiring and retention of quality talent. Provided overall direction for developing, implementing and optimizing recruitment goals, policies, programs, and strategic initiatives geared toward remaining competitive within the industry

Counseled managers and employees concerning employee related issues. Advised employee and management personnel on the interpretation of personnel policies, programs and procedures.

Assisted supervisors and department heads with terminations and disciplinary discussions. Identified and resolved actual and potential employee issues and conflicts through analysis of performance appraisals, counseling and coaching sessions

Oversaw employee benefit programs, including PTO/Vacation and benefit plans and including medical, dental, vision, disability, life insurance, and 401(k) plans. Ensured the company maintains competitive programs and ensured compliance with regulatory requirements. Provided clear and timely communication to employees and management on compensation and benefit plan changes. Served as liaison between employees and benefit providers to resolve claims and coverage issues. Maintained compliance regarding local, federal, and state legislation including FMLA, FLSA, ADA, HIPAA, EEO, etc

2004 - 2005 First American Loss Mitigation New Orleans, LA

Supervisor, Support Staff - HUD/ FHA

Asset Management Department (Call Center Environment)

Directed work flow of twenty-five (25) support staff employees. Develop and design process and systems to improve employee job functions, which was beneficial to the overall departmental operation. Oversaw employee training and development initiatives, focusing on technical training, team building and communication

Analyzed borrowers financial status, credit, original loan agreements and property evaluations to determine feasibility of granting loss mitigation repayment plan

Restarted mortgage foreclosure proceedings, requested holds on foreclosure sales and requested property and loss financial statements from clients. Utilized the FHA website for Mortgage Insurance Certificate “MIC” and Credit Alert Interactive Voice Response “CAIVRS” system. In addition, monitored and analyzed financial data for executive review

2000 - 2004 Entergy Corporation New Orleans, LA

Recruiter/Generalist: Human Resources

Meter Service Division

Responsible for the recruitment of all exempt and non-exempt positions. This included temporary and contract employees. Managed the entire full cycle recruitment process from requisition generation, screening, scheduling and coordination, interview, selection, offers, and references, including new hire orientation and on-boarding processing

Responsible for keeping all job descriptions up-to-date for positions within assigned demographic area. Maintain required personnel records and reports. Maintained and developed company organizational charts, employee handbook, employee directory, and benefits records. Ensured the company maintains competitive programs and ensured compliance with regulatory requirements.

Oversaw employee benefit programs, including PTO/Vacation and benefit plans and including medical, dental, vision, disability, life insurance, and 401(k) plan. Ensured the company maintains competitive programs and ensured compliance with regulatory requirements. Counseled managers and employees concerning employee related issues. Advised employee and management personnel on the interpretation of personnel policies, programs and procedures. Assisted supervisors and department heads with terminations and disciplinary discussions. Identified and resolved actual and potential employee issues and conflicts through analysis of performance appraisals, counseling and coaching session

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