Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Novi, MI
Posted:
August 17, 2017

Contact this candidate

Resume:

Tracey D. Jefferson

Phone: 248-***-****

E-Mail: ac1vpw@r.postjobfree.com

QUALIFICATIONS

Eighteen years as an IT professional, including 14 years EDI experience, four years as an EDI consultant

EDIFECS Specbuilder, XENGINE, STERLING INTEGRATOR 8.0.3.0, Mercator, DatastageTX/WTX mapper, ikaSystems, Softheon, Covisint-Connect

ANSI X12 (270, 271,276, 277,810, 834, 835, 837,830,850,856,862, 997, 999), EDIFACT (DESADV,DELFOR,INVOIC), VDA (4905, 4915, 4913), CSV, SAP Idocs (ORDERS, SHPADV, INVOIC02, ORDRSP), ODETTE (DELINS, AVIEXP, ORDCHG)

Productive self-starter with a strong work ethic, consistently achieves goals

Proven experience in EDI mapping, requirements gathering, project documentation, project management, 24/7/365 production support, data migration, quality assurance, technical support, end to end system testing, test plans/test cases creation, customer face to face interaction

Team spirited leader highly adept at eliciting peak staff performance for consistent delivery of quality on time projects

Effective and articulate communicator, with demonstrated abilities developing both written and verbal presentations

Manage work of off-shore mappers, verifying maps to customer specifications, making any corrections and providing effective/constructive feedback

Performs onsite customer training of in house applications

EDUCATION

August 1992 to June 1997

Western Michigan University

Kalamazoo, Michigan

Bachelors of Business Administration

Graduation Date: June 1997

Major: Business Information Systems Minor: General Business

PROFESSIONAL EXPERIENCE

Presently

Total Health Care

Senior EDI Technical Lead

Detroit, Michigan

Reports directly to the CIO on all matters involving the EDI Department

Project manager for 270, 271, 834, 835, 837 Integration related projects.

Functional manager of 4 employees who support all facets of healthcare EDI

Acts as liaison between IKASystems Claims processing and healthcare clearinghouses

Works closely with our HealthCare Exchange vendor, Softheon, to process inbound and outbound HIX

Uses EDIFECs Specbuilder and XENGINE to enable ad hoc analysis of encounter data, and create XML and X12 files for our vendors.

Automated inbound and outbound FTP processes using XENGINE.

Automated transportation encounters for State of Michigan reporting

Act as liaison between the Total Health Care health plan and its trading partners as it relates to electronic data interchange.

Plan and manage EDI customer implementations with the trading partners to meet EDI business requirements.

Responsible for the maintenance and development of EDI transaction activities, mapping, testing, and documentation.

Provides technical support with our internal and external customers to answer technical questions related to electronic data interchange transactions.

Develops and/or modify written detailed descriptions of user needs, program functions, and processing steps required.

Monitors and processes inbound and outbound data files leveraging available tools and reporting.

Improves techniques and methods of internal processes and systems to increase efficiency, customer service, and to reduce cost.

pmcAmerica

Senior EDI Consultant (Contractor)

Soutfield, Michigan

Uses STERLING INTEGRATOR 8.0.3.0 to create SAP iDoc/EDIFACT maps for automotive customer and their suppliers

Created mapping design specifications linking SAP Idocs with EDIFACT/VDA transactions.

Responsible for the maintenance and development of EDI transaction activities, mapping, testing, and documentation.

Monitors and processes inbound and outbound data files leveraging available tools and reporting.

Improves techniques and methods of internal processes and systems to increase efficiency, customer service, and to reduce cost.

February 2015-August 2015

R3D

Global EDI/SAP Business Process Lead

Client: BorgWarner – Auburn Hills, Michigan

Functional manager of six employees who supported EDI and SAP Sales and Distribution and Materials Management modules globally

Manage relationship with Customers: GM, ZF, Catepillar,Daimler Mercedes, International Truck, Jaguar Land Rover, John Deere, Renault, Volvo, Isuzu

Manage relationship with Suppliers/Vendors: Bufab, Cirteq, Continental, Delphi, Magnetti Marelli, HagemeyerNA, FEP, Navistar, PJ Wallbank Springs

SAP/EDI configuration trading partner negotiation, and business process review to eliminate customer’s backlog of development tickets.

SAP business analysis, requirements gathering, scope definition, task and resource management.

Created mapping design specifications linking SAP Idocs with X12/EDIFACT/VDA transactions.

Ensure all Electronic Data Interchange (EDI) processes adheres to BorgWarner's high quality standards.

Create and approve automotive EDI guidelines

Oversee global EDI projects, analyze business processes to develop technical solutions, design EDI models, and monitor EDI traffic.

Managed relationships between 3rd party trading partners – customers, vendors, carriers

Provide support for SAP ERP Sales and Distribution module

Coordinated map testing and led QA efforts and customer/supplier sign off for assigned transactions.

Create detailed mapping specifications for 810, 862, 850,856, DELFOR, DESADV, INVOIC maps.

Provide guidance to the EDI Business Team and Customer Service for any EDI related issues that may arise.

February 2015- March 2015

Maxis Group

Healthcare EDI Analyst (Part-time)

Client: Cognosante – Mclean, Virgnia

Performs Analysis on EDI Health Transactions for the 1095A Initiative Project

Performs Reconciliation of Transaction errors

Performs EDI Transaction Testing

Resolve Transaction disputes among clients

Perform Data Mining for the 1095A initiation project

Works with the technical and development team to resolve identified issues in a timely manner

Review documented training material for accuracy and assist in end user training and support

Responsible for leading initiatives and providing consultation to the internal and/or external customer

Provide user support and coordinate resolution of issues to include change management, root cause analysis, and appropriate escalation as needed

November 2014-March 2015

Effective Data

EDI HIPAA Business Analyst

Client: Spotlite - Chicago, Illinois

Gather information and aggressively interpret proprietary and 834 EDI specifications/layouts with carriers

Interpret/read health care EDI transactions

Liaison between Carriers and EDI Developers

Ensure carrier specifications and EDI development specifications are in sync

Manage relationship with Carriers (Guardian, Voya, Ceridian, Meritain, Humana, Cigna, United Health Group)

Manage relationship with Customers (CPA Global North America, Villa Financial Servcies, Premium Retail Services, US Beef, Lumeris, Centegra, Naperville School District, Incite Rehab)

October 2014-March 2015

TekSystems

EDI Technical Consultant (Part-time)

Client: State of Michigan – Lansing, Michigan

Troubleshoot/solve/resolve any/and all EDI related issues for HIPAA transactions 270/271/820/834

Collaborate with technology and business departments to define deliverables and develop solutions that are reusable across the organization

Create and maintain vendor client relationship

Create written and oral communication materials that effectively summarize findings, support fact-based recommendations and provides appropriate detail to substantiate conclusions to CxO executives

Create work papers, project deliverables and other artifacts that can be recreated and leveraged as intellectual capital

June 2005 – May 2014

Covisint, Inc.- Detroit, Michigan

EDI Software Developer – (WTX/Mercator mapper/Project Management)

Create mapping solutions using Mercator/Websphere Transformation Extender (WTX)

Technical team lead for off-shore mappers

Experience with automotive EDI transactions, especially materials replenishment (830/DELFOR,862/DELJIT, 856/DESADV, 866)

Experience with transportation EDI Transactions, Healthcare transactions HIPAA – 277, 999, 270, 271, 837, 834, 835, 820) and HL7

August 2002 – June 2005

Exel - Southfield, Michigan

EDI Integration Analyst – (Gentran IntegrationSuite and Mercator Mapper)

Create, test, maintain Mercator maps used to create EDI transmissions

Functions as EDI Coordinator responsible for transmitting EDI 110, 210, 214, 212, 997, XML via Gentran and Mercator, created reports indicating transmission count and dollar amount

October 1999 – March 2002

Logility, Inc.- Atlanta, Georgia

Integration Consultant

April 1999 – August 1999

Clarkston-Potomac Group – Livonia, Michigan

Consultant

June 1997 – April 1999

Electronic Data Systems – Southfield, Michigan

Technical Associate

COMPUTER SKILLS

Mercator (versions 1.42,5.0,6.0,6.7, 8.0), Websphere Transformation Extender, Gentran Director (3.2.1), Gentran Integrator Application, EDIFECS Spec Builder,Xengine, XML, EDI, xmlSpy, XSLT, MQSeries, EDISim, UNIX scripting, PL/SQL, FTP scripting, Notepad++, Subversion Source Management(Tortoise SVN), UltraEdit, SAP Netweaver 7.3, EDI Notepad, SAP Hana, Notepad++

MAPPING TRANSLATIONS

XML to Flat File, QAD, EDIFACT, X12 translation

Flat file to XML, EDIFACT, X12, VDA, SAP translations, Flat file

XML, EDIFACT, X12, VDA,QAD to Flat File Translations, HL7 to HL7, X12 to CSV,

CSV to X12, EDIFACT to CSV



Contact this candidate