MICHAEL SHANE MASON

*** ***** *** *****, ** *****

ac1voz@r.postjobfree.com 925-***-****

HEALTH CARE LEADERSHIP

Health Care Operations Management / Leadership and Team Building / Project Management and Improvement / Clinic Management Multi-faceted, hands-on operations leader with over 22 years of experience in operations management of health care, logistics, personnel, recruitment, and retention. Self-motivated leader with excellent verbal and written communication skills. Highly skilled in team building and personnel management. Vast experience in leading multidisciplinary teams to implement participant based care plans. Passion for the health care industry and delivering quality healthcare and customer service through confidence and professionalism.

PROFESSIONAL EXPERIENCE

CENTER FOR ELDERS’ INDEPENDENCE Oakland, CA 2016 – Present CENTER DIRECTOR

Director-level operations professional with 18 multi-level direct reports and 26 total reports with average daily census of 55. Leads a multidisciplinary team to implement holistic care plans tailored for each assigned participant. Daily management of $10.8 million operational budget (FY 2017) across 7 healthcare departments (Rehabilitation, Nutrition, Social Work, Behavioral Health, Recreational Therapy, CNAs, and Medical Records).

Milestone achievements within tenure:

Increase in participant satisfaction scores to 98% (6% increase from prior year)

Developed partnerships with regional organizations and local resources to improve health care access for vulnerable seniors

Partnered with Senior Housing organizations throughout Oakland / Alameda County to provide care-appropriate housing for seniors across the continuum of care (RCFEs, SNFs, LTACs, LTC)

Improved center bottom line by closely monitoring and revising center operations with a favorable year end actual budget of 4%

Increased daily census by 9% in FY 2017

UNITED STATES ARMY Various Posts 1995– 2016

PRACTICE MANAGER Hawks Troop Medical Clinic, Fort Stewart, GA (2015-2016) Non-Commissioned Officer in charge and Practice Manager serving over 10,000 Soldiers. Supervised clinical activities and serviceability of assigned medical equipment. Led staff of 28 health technicians, LPNs, medical support assistants, and medical records technicians. Operational role included:

Acquisitions of supplies and equipment within established budget guidelines

Implemented safety and security rules and medical procedures based on JCAHO standards and regulations

Led the clinic fire and safety program culminating in a five-star safety award

Ensured leadership personnel were trained to meet implementation schedules SENIOR ADVISOR/GROUP MANAGER Fort Stewart, GA (2012-2015) First Sergeant (Group Manager) for a Medical Company of 91 officer and enlisted personnel in 10 medical career management fields. Responsible for mentoring, personal and professional development, health, welfare, morale, and combat readiness. Served as the primary advisor to senior management on all employee and family matters.

MICHAEL SHANE MASON PAGE 2

Milestone achievements within tenure:

Principal employee relations advisor and assistant to senior management.

Managed over 80 missions and Division taskings including medical support for two simultaneous training exercises without error.

Evaluated personnel requirements and recommended assignment within the organization.

Mentored, coached, and prepared 32 Soldiers earning a promotable status, fostering growth within the company.

Coordinated and managed training requirements for 87 Soldiers resulting in achieving the highest overall completed annual mandatory training percentage.

Enforced employee safety contributing to zero safety accidents during tenure.

Selected to serve as the manager of the company of 250 personnel during inactivation procedures. FIRST LINE SUPERVISOR Camp Casey, Korea & Hofenfels, Germany (2008-2012) Directed administration, training, professional development, and security programs for a health care facility office of 28 employees that provided full medical services to active duty personnel (daily patient census of 50 visits). Platoon Sergeant for 45 U.S. Soldiers and four Korean augmented Soldiers while forward deployed in the Republic of Korea.

Coordinated joint disaster response and crisis management activity exercises

Developed Combat Lifesaver Course training culminating in >150 trained as a Combat Lifesaver

Provided oversight and supervision of the medical supply budget

Received commendable ratings as the supervisor during inspections; battalion aid station was commended as the top 10% within US Army Europe Command.

Identified potential patient care improvement, rewrote several standard operating procedures for the Combined Troop Medical Aid Station which allowed for more efficient operation. RECRUITING AND RETENTION Antioch, CA (2005-2008)

Responsible for enlisting 24 new personnel per year into the U.S. Army, establishing rapport with school officials, civic leaders, and media personnel, establishing and maintaining the Recruiter Basic Management System, maintaining the Delayed Entry Leadership Program, and leading and developing new Soldiers before they depart for Basic Combat Training. Milestone achievements within tenure:

Appointed as lead recruiter and supervised the work of all team members, offering constructive feedback on their work and performance.

Recruited and interviewed an average of 150 potential candidates for employment per year.

Planned and implemented direct and indirect marketing activities, including mass media campaigns.

Consistently ranked #1 out of 33 Regular Army Recruiters and the top 5% within the battalion.

Recognized by senior leadership officials as having the most productive and professional team in the company.

EDUCATION

Masters of Health Care Administration

Ashford University Clinton, IA Anticipated Graduation Nov 2018 Bachelor of Arts, Homeland Security and Emergency Management Ashford University Clinton, IA

PROFESSIONAL MEMBERSHIPS / CREDENTIALS

Lean Six Sigma, Green Belt 2015 – present

Active Secret Security Clearance 2009 – present

Equal Opportunity Advisor 2008 – present

Emergency Medical Technician 2000 – present

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